What personal or professional development goals do you have? Give an example of the steps or actions you have taken to reach these goals.
Tell me about a situation in which you had to work with an angry customer.
What was the issue?
How did you handle the situation and what were the results?
Give an example of a time when you had to quickly establish rapport with an individual or group of people. Why was the relationship important? How did you maintain it?
Describe a time when you collaborated on a project with an individual who was different from you, whether in personality, work style or values.
How did you collaborate with the individual?
What was the outcome of the project?
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