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Work Environment

The offices in which telemarketers work can range from the very basic, with standard phones and desks, to the highly advanced, with computer terminals, the latest in phone technology, and machines that automatically dial numbers from a database. There may be just four or five telemarketers in a smaller office or more than 100 working at a larger office. The work is not strenuous but it can be very repetitive. The amount of supervision depends on the employer and the region of the country. California and a few other states, for example, have laws that prohibit recording calls or monitoring by supervisors unless both the telemarketer and the person being called are aware of it.

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