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Technical Support Specialists

Overview

Technical support specialists investigate and resolve problems in computer functioning. They listen to customer complaints, walk customers through possible solutions, and write technical reports based on their work. Technical support specialists have different duties depending on whom they assist and what they fix. Regardless of specialty, all technical support specialists must be knowledgeable about the products with which they work and be able to communicate effectively with users from different technical backgrounds. There are approximately 585,060 computer support specialists employed in the United States.

Salary Range

$25,000 to $100,000

Minimum Education Level

Associate's Degree

Certification/License

Recommended

Outlook

Faster than the Average
Personality Traits

Helpful

Problem-Solving

Technical

Career Ladder
Software Engineer

Technical Support Manager

Experienced Technical Support Specialist

Entry-Level Technical Support Specialist

Related Professions