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Spa Managers

Experience, Skills, and Personality Traits

Spa managers usually have prior experience working in a spa or wellness center. Some come to the profession with prior experience managing a related business. Most spa facilities provide on-the-job training to spa managers. Strong organizational, leadership, and communication skills are essential for motivating employees, managing spa operations, and ensuring customers' needs are met. People come to spas and resorts for relaxation and rejuvenation, so it is essential that spa managers be calm and have a considerate, helpful approach to their work. Knowledge of business and management practices and customer and personal service principles is important in this profession. The ability to coordinate many activities at once while maintaining schedules and budgets is required. In addition, spa managers must have strong technology skills. They use various software programs in their day-to-day work, such as database user interface and query software like Bizlink Salon Manager and DaySmart Software Salon Iris; human resources software like Elite Salon & Spa Pay and Oracle Taleo; point-of-sale software such as TouchSuite Salon; as well as Microsoft Outlook and Excel.

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