Mutual fund companies are located throughout the U.S. and the world. In 2015, 49 percent of workers in the investment fund industry (i.e., mutual funds, closed-end funds, exchange-traded funds, and unit investment trusts) were employed in just five states: Massachusetts, New York, California, Pennsylvania, and Texas. In addition to finding employment in the mutual fund industry, customer service representatives can find related opportunities with hedge funds, at firms that manage the assets of high-net-worth individuals, and at companies and other organizations with customer service departments.
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