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Emergency Services Dispatchers

Certification, Licensing, and Special Requirements

Certification or Licensing

APCO International offers the Emergency Medical Dispatcher (EMD) certification course. The online and in-person course covers topics such as EMD roles and responsibilities, obtaining information from callers, legal and liability issues, anatomy and physiology, chief complaint types, and stress management. During the in-person class sessions, students practice with their agency’s EMD guide cards via simulated EMD calls. APCO International also offers certification programs in fire service communications, law enforcement communications, public safety telecommunication, and other areas.

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