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Emergency Services Dispatchers

Overview

Emergency services dispatchers answer 911 telephone and alarm system calls and, if necessary, coordinate the dispatch of emergency responders. They also provide basic medical instructions to callers until first responders (emergency medical technicians, firefighters, police officers) can arrive. Approximately 96,390 emergency services dispatchers are employed in the United States. They are also known as 911 communications operators, 911 emergency operators, and public safety communicators.

Salary Range

Below $25,000 to $75,000

Minimum Education Level

High School Diploma

Certification/License

Recommended

Outlook

Decline
Personality Traits

Hands On

Helpful

Outgoing

Career Ladder
Emergency Services Director

911 Center Director

Senior Dispatcher

Emergency Services Dispatcher