Customer Success Managers

Software as a service (SaaS) is a way of providing software applications to customers on demand. With this type of technology, software vendors may make the application available for download on their Web sites; the application may be sent to a user’s computer, laptop, tablet, smartphone, or other device; or the user may access and use the software via a cloud computing program. The customer pays a monthly, quarterly, or annual fee to use the software. Customer success managers (CSMs) are the primary point of contact between a SaaS company and its customers. Their goal is not only to help each customer increase productivity and profits as a result of use of the software, but also to increase revenue for their company by encouraging the customer to continue to use the SaaS software, purchase additional features related to the software, and purchase other products offered by the company. Customer success managers are known by many other job titles, including client success managers, customer advocate managers, and customer retention specialists.

Salary Range

$25,000 to $100,000+

Minimum Education Level

Bachelor's Degree

Certification/License

None

Outlook

Faster than the Average

Personality Traits

Helpful

Organized

Outgoing

Career Ladder

Chief Executive Officer or Business Owner

Chief Customer Officer

Custom Success Manager

Customer Service Representative