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Customer Service Representatives

Overview

Customer service representatives, sometimes called customer care representatives, work with customers of one or many companies, assist with customer problems, or answer questions. They provide customers with information about the company's products and services. Customer service representatives work in many different industries to provide "frontline" customer service in a variety of businesses. Most customer service representatives work in an office setting, although some may work in other locations to better meet customer needs. More than 2.5 million customer service representatives are employed in the United States.

Salary Range

Below $25,000 to $75,000

Minimum Education Level

High School Diploma

Certification/License

Recommended

Outlook

Faster than the Average
Personality Traits

Conventional

Helpful

Outgoing

Career Ladder
Customer Service Manager

Customer Service Representative

Sales Associate

Related Professions
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