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Computer Support Specialists

Overview

Computer support specialists investigate and resolve problems in computer functioning. They listen to customer complaints, walk customers through possible solutions, and write technical reports based on their work. Computer support specialists have different duties depending on whom they assist and what they fix or troubleshoot. Computer user support specialists generally work with individuals while computer network support specialists mainly work with other information technology professionals to provide technical help for a network. There are approximately 770,000 computer support specialists employed in the United States. They are also known as help desk specialists, help desk technicians, and technical support specialists.

Salary Range

$25,000 to $100,000+

Minimum Education Level

Associate's Degree

Certification/License

Recommended

Outlook

Faster than the Average
Personality Traits

Curious

Helpful

Problem-Solving

Career Ladder
Manager

Help Desk Specialist

Help Desk Technician

User Support Specialist

Technical Support Specialist

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