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Collection Workers


Collection workers—sometimes known as bill collectors, collection correspondents, or collection agents—are employed to persuade people to pay their overdue bills. Some work for collection agencies (which are hired by the business to which the money is owed), while others work for department stores, hospitals, banks, public utilities, and other businesses. Collection workers contact delinquent debtors, inform them of the delinquency, and either secure payment or arrange a new payment schedule. If all else fails, they might be forced to repossess property or turn the account over to an attorney for legal proceedings. There are approximately 318,970 bill and account collectors employed in the United States.

Salary Range

Below $25,000 to $50,000

Minimum Education Level

High School Diploma




Personality Traits




Career Ladder
Supervisor or Collection Manager

Experienced Collection Worker

Entry-Level Collection Worker