Casino credit managers, also referred to as credit managers, credit executives, or casino credit and collections managers, are in charge of various casino credit functions. They are the people who determine if and how much credit the casino will extend to patrons.
When people visit casinos they often request credit to gamble. Casinos cannot just arbitrarily authorize credit to patrons. There needs to be a system to assure that people who are issued credit will be able to pay back the money they borrowed.
In order to get credit, patrons must fill out credit applications. The credit manager reviews all applications making sure they are complete. They are expected to check out each person’s credit fully and completely before extending them a line of credit. This includes the available credit a person may have as well as his or her credit history. When doing this, the credit manager additionally looks into the individuals gambling history.
There are a lot of online resources to help credit managers do their job. Individuals may check computer credit sources, fax banks, and/or get information from other casinos. Credit managers often go through something called Central Credit, a credit service which provides credit reports to establish credit lines for customers. They take the information garnered from those reports and put it together with other information including the patrons current financial and credit situation, outstanding credit lines at other casinos and the individual’s gambling history at that specific casino.
If, after reviewing all the information, the credit manager finds that an individual’s credit is good, he or she will extend a line of credit to be used in the casino. The amount extended will depend on the credit manager’s evaluation based on information he or she has gathered. If the credit manager finds that an individual’s credit is overextended, he or she must deny credit. For some people, that can be an uncomfortable conversation. By nature, people are sensitive when it comes to their finances. It is essential that credit managers always handle conversations regarding the denial of credit or even the amount of credit issued with diplomacy and tact.
Credit managers oversee and supervise credit clerks. As part of the job, they are responsible for monitoring the performance of the department staff. They additionally, must handle any problems, issues or complaints both of their staff and customers.
The success of casinos is based on good customer service by every employee of the company and credit managers are no exception to the process. In addition to answering questions regarding credit and the credit process, they also will answer questions about the casino, direct patrons to various parts of the facility, and make each patron they come in contact with, feel that they are a valued customer.
Other duties of the credit managers may include creating and maintaining the credit and gambling history of patrons and handling customer complaints regarding credit. They additionally are responsible for contacting patrons who have not repaid their loan and trying to collect their debts.
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