Skip to Main Content

Customer Service


The customer service industry consists of in-house customer service departments in large and small companies. It also includes outsourced customer service organizations that companies retain to provide customer service and other types of business functions, such as sales and marketing. Many companies have a traditional organizational structure with senior managers at the top overseeing supervisors and other middle managers and customer service representatives and associates at the bottom of the hierarchy.

Join Vault Gold to unlock this premium content

Structure - Outlook - Resources & Associations and more

Are you a student? You may have FREE access.

Vault partners with thousands of colleges, universities and academic institutions to provide students with FREE access to our premium content. To determine if your school is a partner, please enter your school email address below.

Related Professions