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About United Continental Holdings, Inc.

United Continental Holdings (UAL) unites cities around the globe through its primary United Air Lines subsidiary. While United Air Lines is its main line, the company also has regional operations, which are operated under contract by United Express. Combined, the company handles an average of roughly 4,500 flights a day to more than 335 domestic and international destinations from hubs that include Chicago, Denver, Houston, Los Angeles, San Francisco, New York (Newark), and Washington, DC. Like most airlines, the company sells the majority of its seat inventory through travel agencies and global distribution systems in addition to its main website.


UAL operates more than 1,220 aircraft, including aircraft operated by regional carriers on its behalf. It generates its revenues across four segments: passenger mainline (70% of total sales), passenger regional (more than 15%), cargo (less than 5%), and other (more than 10%).

The company is a member of the Star Alliance network, which offers more than 18,450 daily flights to 190 countries worldwide and includes 28 member airlines.

Geographic Reach

Headquartered in Chicago, UAL operates across five continents from its hubs at Newark Liberty International Airport, Chicago O'Hare International Airpor, Denver International Airport, George Bush Intercontinental Airport, Los Angeles International Airport, A.B. Won Pat International Airport, San Francisco International Airport, and Washington Dulles International Airport.

US and Canada collectively account for 60% of its total net sales. Other major markets include the Atlantic (more than 15%) and Pacific (more than 10%) regions in addition to Latin America (almost 10%).

Financial Performance

UAL's revenues have declined the last two years, dipping 3% from $37.9 billion in 2015 to $36.6 billion in 2016. Its passenger revenue for 2016 decreased due to a competitive domestic fare environment, unfavorable foreign currency results due to the strengthening of the US dollar, international surcharge declines, travel reductions from corporate customers in the energy sector, and increased industry capacity in certain regions.

Profits nosedived by nearly 70% from 2015 to 2016. This was due to about $413 million in impairment charges coupled with increases in ground handling costs, food and technology costs, restructuring costs, and income tax expenses (compared to tax benefits its received the prior year).

After experiencing an influx of operating cash flow in 2015, UAL saw its cash flow decline in 2016 due to a decrease in frequent flyer and advanced purchases of miles and unfavorable timing of payments in accounts payable.


UAL has ordered a number of fuel-efficient Airbus and Boeing aircraft to replace the older fleet. It has 50 Dreamliners scheduled for delivery between 2013 and 2020. The 787, anticipated to be "a game changer" for the company and for the airline industry, will allow both United Air Lines and Continental to enter new long-haul markets and to replace older, less-efficient widebody aircraft.

In 2016, UAL took delivery of five new Boeing 787-9 Dreamliners, eight new Boeing 737-900ERs, seven new Boeing 737-800s, two new Boeing 777-300ERs, and six used Airbus A319s.

United Continental Holdings, Inc.

Chicago, IL 60606-7147
Phone: 1 (872) 825-4000


Employer Type: Publicly Owned
Stock Symbol: UAL
Stock Exchange: , NASDAQ
President: J. Scott Kirby
Chairman: Robert A. Milton
CEO: Oscar Munoz
Employees (This Location): 172
Employees (All Locations): 92,000

Major Office Locations

Chicago, IL

Other Locations

Anchorage, AK
Prescott, AZ
Los Angeles, CA
Palm Springs, CA
Sacramento, CA
San Bruno, CA
San Diego, CA
San Francisco, CA
Santa Ana, CA
Centennial, CO
Denver, CO
Washington, DC
Fort Lauderdale, FL
Fort Myers, FL
Miami, FL
Miramar, FL
Orlando, FL
Tampa, FL
Cumming, GA
Marietta, GA
Savannah, GA
Honolulu, HI
Kahului, HI
Boise, ID
Arlington Heights, IL
Chicago, IL
Mount Prospect, IL
Naperville, IL
South Elgin, IL
Mishawaka, IN
Kenner, LA
Lafayette, LA
Shreveport, LA
Boston, MA
Baltimore, MD
Portland, ME
Saint Paul, MN
Kansas City, MO
Meridian, MS
Charlotte, NC
Greensboro, NC
Morrisville, NC
Omaha, NE
Manchester, NH
Newark, NJ
Albany, NY
Jamaica, NY
Rochester, NY
Cleveland, OH
Vandalia, OH
Oklahoma City, OK
Portland, OR
Allentown, PA
Avoca, PA
Warwick, RI
Charleston, SC
Greer, SC
Myrtle Beach, SC
North Charleston, SC
Franklin, TN
Memphis, TN
Nashville, TN
Brownfield, TX
Brownsville, TX
Dallas, TX
Hereford, TX
Houston, TX
Laredo, TX
San Antonio, TX
Manassas, VA
Richmond, VA
Huntington, VT
South Burlington, VT
Kent, WA
Seatac, WA
Seattle, WA
Spokane, WA
Milwaukee, WI
Bengaluru, India
Minato-Ku, Japan
Guarulhos, Brazil
Rio De Janeiro, Brazil
Dorval, Canada
Enfield, Canada
Mississauga, Canada
Gardermoen, Norway
Solna, Sweden
Stockholm-Arlanda, Sweden
Taipei City, Taiwan
Quito, Ecuador
Tsim Sha Tsui, Hong Kong