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Marriott International, Inc.
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2019 Vault Rankings

At a Glance
Uppers

Well-respected hotel company with over 6,000 properties world-wide

Reputation for being a good company for employees

Downers

Office politics in some locations

The Bottom Line

Large company with many different hotel brands ranging from budget to luxurious with over 30,000 employees

About Marriott International, Inc.

Marriott International is one of the world's leading hoteliers. The company has some 6,500 operated or franchised hotel, residential, and timeshare properties worldwide. Its hotels include such full-service brands as Renaissance Hotels and its flagship Marriott Hotels & Resorts, as well as select-service and extended-stay brands Courtyard and Fairfield Inn. It also owns the Ritz-Carlton luxury chain and resort and manages about 80 golf courses. The $13.3 billion acquisition of Starwood in 2016 significantly grew the scope of Marriott. 

Operations

Marriott International operates through four reportable business segments: North American Full-Service, North American Limited-Service, Other International, and an Asia/Pacific segment.

The North American Full-Service generates more than 60% of Marriott International's total revenue. It includes Marriott's luxury and premium brands (JW Marriott, The Ritz-Carlton, W Hotels, and others) located in the US and Canada.

The North American Limited-Service segment accounts for more than 15% of sales and consists of brands such as Courtyard, Residence Inn, Fairfield Inn & Suites, and others in the US and Canada.

The Asia/Pacific segment, which has hotels in Fiji and Japan, accounts for around 5% of sales. The Other International segment covers Marriott's non-North American and Asia/Pacific properties, in countries across Latin America, Europe, Africa, and the Caribbean; it generates more than 10% of revenue.

Geographic Reach

More than 55% of Marriott International's properties are international. The company has operations in more than 120 countries in the Americas; the UK and Ireland; the Middle East and Africa; Asia; Australia; and Continental Europe.

Sales and Marketing

Marriott International's marketing activities include email, online advertising, and postal mailing. It encourages cross-brand loyalty via a point-based membership scheme based on money spent at hotels, on timeshare intervals, fractional ownership, and residential products. 

Financial Performance

Marriott International's revenue increased steadily from after the global financial crisis until 2016, when the acquisition of Starwood Hotels & Resorts added billions to its top line.

In fiscal 2017, revenue grew 34% to $22.9 billion on the first full-year contribution from Starwood. Other growth drivers included growth in transient leisure, people in hurricane-afflicted areas seeking temporary accommodation, and higher demand in Washington, DC. Overall revenue per room globally grew 3.1% to $115.02 and occupancy increased 1.4%.

Net income also grew strongly, up 76% to $1.4 billion -- the company's best-ever result. Profits grew thanks to the Starwood acquisition and higher profits per available room. As a result, Marriott's operating cash flow strengthened to $2.4 billion, a 45% increase.

Strategy

The acquisition of Starwood added 11 brands to Marriott's existing 19 brands, forming an unwieldy and overlapping portfolio. It also added a further customer loyalty program. Marriott's integration of Starwood will involve streamlining its brand portfolio by rolling some of its weaker brands up into its more powerful brands in the same niche. The company has also consolidated its three loyalty programs, Marriott Rewards, Starwood Preferred Guest, and Ritz-Carlton Rewards, under the Marriott Rewards program. It will honor legacy Starwood points by offering Marriott points at a 3:1 exchange rate. The unified system will allow customers to spend points across all 30 hotel brands.

Mergers and Acquisitions

In 2016 Marriott International acquired Starwood Hotels & Resorts Worldwide in a $13.3 billion deal. The deal gave Marriott International more hotel properties in Asia, Europe, and Latin America. The two companies have combined their respective customer loyalty programs, but most of the hotels in the portfolio will retain their current branding.

Marriott International, Inc.

10400 FERNWOOD RD
Bethesda, MD 20817-1102
Phone: 1 (301) 380-3000

Stats

Employer Type: Publicly Owned
Stock Symbol: MAR
Stock Exchange: , NASDAQ
Chairman: John W. Marriott
CFO: Kathleen K. Oberg
President and CEO: Arne M. Sorenson
Employees (This Location): 3,000
Employees (All Locations): 176,000

Major Office Locations

Bethesda, MD

Other Locations

Birmingham, AL
Hoover, AL
Mobile, AL
Orange Beach, AL
Little Rock, AR
North Little Rock, AR
Cave Creek, AZ
Chandler, AZ
Phoenix, AZ
Scottsdale, AZ
Sedona, AZ
Sierra Vista, AZ
Tempe, AZ
Tucson, AZ
Burlingame, CA
Carlsbad, CA
Corona, CA
Cupertino, CA
Cypress, CA
El Segundo, CA
Fremont, CA
Hawthorne, CA
Indian Wells, CA
Irvine, CA
Laguna Hills, CA
La Jolla, CA
Livermore, CA
Long Beach, CA
Los Angeles, CA
Millbrae, CA
Murrieta, CA
Newark, CA
North Hollywood, CA
Novato, CA
Oceanside, CA
Ontario, CA
Palm Desert, CA
Pleasant Hill, CA
Pleasanton, CA
Pomona, CA
Rancho Cordova, CA
Rancho Cucamonga, CA
Rancho Mirage, CA
Redondo Beach, CA
Sacramento, CA
San Diego, CA
San Francisco, CA
San Rafael, CA
Santa Ana, CA
Scotts Valley, CA
Sonoma, CA
South San Francisco, CA
Sylmar, CA
Torrance, CA
Tustin, CA
Woodland Hills, CA
Aspen, CO
Aurora, CO
Avon, CO
Boulder, CO
Denver, CO
Fort Collins, CO
Grand Junction, CO
Greenwood Village, CO
Lakewood, CO
Littleton, CO
Lone Tree, CO
Louisville, CO
Westminster, CO
Danbury, CT
Hartford, CT
Meriden, CT
Norwalk, CT
Rocky Hill, CT
Stamford, CT
Westport, CT
Windsor, CT
Washington, DC
Newark, DE
Wilmington, DE
Cape Coral, FL
Clearwater, FL
Clermont, FL
Cocoa Beach, FL
Coral Gables, FL
Dania, FL
Daytona Beach, FL
Deerfield Beach, FL
Fort Lauderdale, FL
Gainesville, FL
Jensen Beach, FL
Lake Buena Vista, FL
Lakeland, FL
Marco Island, FL
Medley, FL
Melbourne, FL
Miami, FL
Miami Beach, FL
Miramar, FL
New Port Richey, FL
Orlando, FL
Pensacola, FL
Plantation, FL
Port Saint Lucie, FL
Sunny Isles Beach, FL
Temple Terrace, FL
West Palm Beach, FL
Winter Garden, FL
Alpharetta, GA
Atlanta, GA
Augusta, GA
College Park, GA
Columbus, GA
Kennesaw, GA
Marietta, GA
Savannah, GA
Stone Mountain, GA
Tucker, GA
Warner Robins, GA
Honolulu, HI
Kahului, HI
Kamuela, HI
Koloa, HI
Lahaina, HI
Princeville, HI
Cedar Rapids, IA
Clive, IA
Coralville, IA
Des Moines, IA
West Des Moines, IA
Arlington Heights, IL
Bloomington, IL
Chicago, IL
Des Plaines, IL
Elmhurst, IL
Lincolnshire, IL
Lombard, IL
Moline, IL
Naperville, IL
Normal, IL
Oak Brook, IL
Peoria, IL
Rosemont, IL
Schaumburg, IL
Waukegan, IL
Carmel, IN
Evansville, IN
Indianapolis, IN
Mishawaka, IN
Shawnee Mission, KS
Covington, KY
Frankfort, KY
Hopkinsville, KY
Lexington, KY
Louisville, KY
Richmond, KY
Somerset, KY
Baton Rouge, LA
Bossier City, LA
Lafayette, LA
Metairie, LA
New Orleans, LA
Boston, MA
Braintree, MA
Burlington, MA
Cambridge, MA
Danvers, MA
Foxboro, MA
Framingham, MA
Hyannis, MA
Lexington, MA
Marlborough, MA
Needham, MA
Norwood, MA
Peabody, MA
Quincy, MA
Springfield, MA
Waltham, MA
Westborough, MA
Woburn, MA
Worcester, MA
Annapolis, MD
Baltimore, MD
Bethesda, MD
Chapel Hill, MD
College Park, MD
Columbia, MD
Frederick, MD
Gaithersburg, MD
Greenbelt, MD
Hagerstown, MD
Hanover, MD
Hunt Valley, MD
Jessup, MD
Landover, MD
Linthicum Heights, MD
North Bethesda, MD
Oxon Hill, MD
Rockville, MD
San Antonio, MD
Silver Spring, MD
Waldorf, MD
South Portland, ME
Dearborn, MI
Detroit, MI
Holland, MI
Lansing, MI
Midland, MI
Norton Shores, MI
Novi, MI
Romulus, MI
Southfield, MI
Troy, MI
Mankato, MN
Minneapolis, MN
Rochester, MN
Saint Cloud, MN
Saint Paul, MN
Kansas City, MO
O Fallon, MO
Saint Charles, MO
Saint Louis, MO
Saint Peters, MO
Columbus, MS
Oxford, MS
Asheville, NC
Cary, NC
Chapel Hill, NC
Charlotte, NC
Durham, NC
Fayetteville, NC
Greensboro, NC
Greenville, NC
Morrisville, NC
Raleigh, NC
Wilmington, NC
Winston Salem, NC
Omaha, NE
Hooksett, NH
Manchester, NH
Nashua, NH
Edison, NJ
Elizabeth, NJ
Hoboken, NJ
Jersey City, NJ
Montvale, NJ
Mount Laurel, NJ
Newark, NJ
New Brunswick, NJ
Paramus, NJ
Parsippany, NJ
Piscataway, NJ
Princeton, NJ
Tinton Falls, NJ
Trenton, NJ
Weehawken, NJ
Whippany, NJ
Woodbury, NJ
Albuquerque, NM
Farmington, NM
Las Cruces, NM
Santa Fe, NM
Henderson, NV
Las Vegas, NV
Astoria, NY
Brooklyn, NY
Cheektowaga, NY
East Elmhurst, NY
East Syracuse, NY
Flushing, NY
Hauppauge, NY
Ithaca, NY
Kingston, NY
Melville, NY
New York, NY
Oneonta, NY
Rye, NY
Tarrytown, NY
Uniondale, NY
White Plains, NY
Yonkers, NY
Blue Ash, OH
Canton, OH
Cincinnati, OH
Cleveland, OH
Columbus, OH
Copley, OH
Holland, OH
Lima, OH
Mason, OH
Maumee, OH
North Olmsted, OH
Westerville, OH
Edmond, OK
Norman, OK
Oklahoma City, OK
Beaverton, OR
Lake Oswego, OR
Portland, OR
Bethlehem, PA
Carlisle, PA
Coraopolis, PA
Greensburg, PA
Harrisburg, PA
King Of Prussia, PA
Langhorne, PA
Marshalls Creek, PA
Mechanicsburg, PA
Mount Pocono, PA
Philadelphia, PA
Pittsburgh, PA
Wayne, PA
Willow Grove, PA
Middletown, RI
Newport, RI
North Kingstown, RI
Providence, RI
Aiken, SC
Anderson, SC
Charleston, SC
Columbia, SC
Florence, SC
Hilton Head Island, SC
Mount Pleasant, SC
Myrtle Beach, SC
North Charleston, SC
Spartanburg, SC
Chattanooga, TN
Memphis, TN
Murfreesboro, TN
Nashville, TN
Abilene, TX
Austin, TX
Bedford, TX
Corpus Christi, TX
Cypress, TX
Dallas, TX
Fort Worth, TX
Grapevine, TX
Harlingen, TX
Houston, TX
Irving, TX
Laredo, TX
Lewisville, TX
Marshall, TX
Mesquite, TX
Pearland, TX
Plano, TX
San Antonio, TX
Sugar Land, TX
Texarkana, TX
The Woodlands, TX
Victoria, TX
Westlake, TX
Midvale, UT
Park City, UT
Salt Lake City, UT
West Valley City, UT
Alexandria, VA
Arlington, VA
Ashburn, VA
Chantilly, VA
Charlottesville, VA
Chester, VA
Falls Church, VA
Hampton, VA
Henrico, VA
Herndon, VA
Norfolk, VA
North Chesterfield, VA
Richmond, VA
Roanoke, VA
Sterling, VA
Tysons Corner, VA
Virginia Beach, VA
Williamsburg, VA
Winchester, VA
Yorktown, VA
South Burlington, VT
Bellevue, WA
Federal Way, WA
Kirkland, WA
Seatac, WA
Seattle, WA
Spokane, WA
Tukwila, WA
Brookfield, WI
Green Bay, WI
Milwaukee, WI
Waukesha, WI
Charleston, WV
Fairmont, WV
Wuxi, China
Port-Au-Prince, Haiti
Bengaluru, India
Chennai, India
Gurgaon, India
Jaipur, India
Mumbai, India
New Delhi, India
Panaji, India
Calgary, Canada
Dorval, Canada
Edmonton, Canada
Etobicoke, Canada
Fredericton, Canada
Halifax, Canada
Markham, Canada
Minett, Canada
Mississauga, Canada
Moncton, Canada
Montréal, Canada
Ottawa, Canada
Sarnia, Canada
St Thomas, Canada
Toronto, Canada
Paris, France
Brussel, Belgium
Quito, Ecuador
Berlin, Germany
Zürich, Switzerland
Santo Domingo, Dominican Republic