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About Hyatt Hotels Corporation

Hyatt Hotels is one of the world's top operators of luxury hotels and resorts. The company has more than 850 managed, franchised, and owned properties (some 208,000 rooms) in about 60 countries. Its core Hyatt Regency brand offers hospitality services targeted primarily to business travelers and upscale vacationers. The firm's hotel chains include the upscale, full service Hyatt, Grand Hyatt, and Andaz brands, as well as Park Hyatt (luxury) and Hyatt Place (select service). Hyatt also operates resorts under the names Hyatt Zilara and Hyatt Ziva and the company's Hyatt Residence Club sells timeshare properties. Domestic markets account for about 80% of total revenue.


Hyatt's worldwide hotel portfolio of more than 850 full and select service hotels, including 390 managed properties owned by third parties; another 390 franchised properties; and 30 owned and managed properties. The company's portfolio also includes about 15 vacation ownership properties and another 30 branded residential apartments or condos that it services.

The company's full service hotel properties operate under seven brands: Hyatt Regency, Grand Hyatt, Park Hyatt, Hyatt, Andaz, Hyatt Centric, and The Unbound Collection by Hyatt. It also operates wellness brands Miraval and Exhale, all-inclusive resort brands Hyatt Ziva and Hyatt Zilara, and select service brands Hyatt Place and Hyatt House. In 2018, it acquired five additional brands: Alila, Destination, Thompson, Joie de Vivre, and tommie. 

Hyatt Regency-branded properties account for about 40% of the company's total managed and franchised properties, followed by Hyatt Place (more than 20%), Grand Hyatt (about 15%), and Hyatt House (about 5%).

Owned and leased hotels account for about 45% of revenues, and other managed and franchised properties account for another 45%. Managed and franchised fees are responsible for about 10%.

Geographic Reach

Headquartered in Chicago, Hyatt has hotels all over the world. 

In the US, it has locations in Austin, TX; Bensenville, Franklin Park, and Marion IL; Chandler and Scottsdale, AZ; Coral Gables, FL; Denver; Los Angeles; Moore, OK; New York; and San Francisco.

Outside of the US, Hyatt has properties in Europe (France, Germany, Italy, Switzerland, Netherlands, and the UK); the Middle East (Azerbaijan, Kyrgyz Republic, Saudi Arabia); Latin America (Brazil); and Asia (India, China, Indonesia, Japan, and South Korea), as well as in Russia and Australia.

About 80% of revenues come from properties in the US, while the remaining 20% of revenues come from international operations.

Sales and Marketing

Hyatt uses a sales team located in global and regional sales offices around the world. Hyatt Gold Passport and are the key components of its marketing strategy. Hyatt Gold Passport is a guest recognition and loyalty program. is the chain's primary online source of information and reservation booking.

The hotel industry is highly competitive. Like all hospitality companies, Hyatt is dealing with internet intermediaries that charge fees to market its rooms through their services. Online booking disruption is one of the biggest challenges the large hotel companies face.

Financial Performance

Over the five-year period from 2014 to 2018, Hyatt's revenue dipped slightly from year-to-year, dropping to a low of $4.26 billion in 2016 and hitting a high of $4.46 billion in 2017. Changes in consumer demand and business cycles typically subject revenues to volatility. Net income rose or fell slightly from year-to-year during the same period, posting a low in 2015 ($124 million) and a high in 2018 ($769 million).  

Hyatt's reported $4.45 billion in revenue for fiscal 2018, which was essentially flat, or up less than 1% from 2017. Owned and leased hotels revenues dropped due to some property dispositions in San Francisco, Maui, and Mexico City, among others, while revenue increased in management, franchise, and other fees.

Slowing revenue growth coincided with increased profitability in 2018 as Hyatt continued its long-term shift away from owned properties and toward an asset-lighter, lower-cost franchise business model. Hyatt's net income increased 97.5% from the prior year to reach $769 million due in part to a decrease in owned and leased hotel expenses.

At the end of 2018 Hyatt had $622 million in cash. Net cash from operations was $341 million in 2018, a decrease of $246 million from 2017, primarily due to higher tax payments. Investing provided $374 million in 2018, while financing activities used $850 million.


In the US Hyatt focuses its expansion efforts on under-penetrated markets, mostly through management and franchising agreements. A key part of its strategy is to increase its franchise and managed properties, a business model that is associated with lower costs than outright ownership. Its asset recycling program involves selling some real estate to franchisees while purchasing other properties that are a better fit for its strategy.

The company is focused on international expansion. As of the close of 2018 it had over 170 hotels open or under development in Greater China, specifically in markets such as Beijing, Hong Kong, Shanghai, and Shenzhen. In India, it had more than 60 hotels open or under development. It has also announced further expansion plans in Albania, Canada, Hungary, Indonesia, Ireland, and Vietnam.

Other areas of focus include the expansion of holistic health and wellness brands, and select service properties. Health and wellness brands include Miraval (a resort and spa offering) and Exhale (for the high-end traveler). Select service brands Hyatt Place and Hyatt House, meanwhile, are offered at a lower price point and offer fewer amenities than full service hotels, and are particularly attractive in China, India, and the Middle East, where more consumers are joining the middle class and a growing number of business travelers is driving up demand.

Mergers and Acquisitions

In 2018, Hyatt acquired Two Roads Hospitality for $405 million. Two Roads is a hotel management company with five brands: Alila, Destination, Joie de Vivre, Thompson, and tommie. With the purchase Hyatt expanded its presence in more than 20 new markets. Two Roads gives Hyatt management and license agreements for about 75 operating hotels across North America and Asia, and a robust pipeline of signed management agreements.

Company Background

Hyatt's founder Jay Pritzker comes from one of Chicago's wealthiest families. Pritzker started the company when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport in 1957. Over the following decade, Jay and his brother Donald Pritzker worked together to grow the company into a major North American hotel ownership and management company, Hyatt Corporation. In 1968, Hyatt International was formed to house non-US assets. In 2004, substantially all the hospitality assets owned by the Pritzker family, including Hyatt Corporation and Hyatt International, were consolidated under the name Global Hyatt Corporation. In 2009, the company completed an initial public offering in 2009 and Global Hyatt changed its name to Hyatt Hotels Corporation.

Hyatt Hotels Corporation

Chicago, IL 60606-1598
Phone: 1 (312) 750-1234


Employer Type: Publicly Owned
Stock Symbol: H
Stock Exchange: , NYSE
EVP and Global President, Operations: H. Charles Floyd
President and CEO: Mark S. Hoplamazian
Executive Chairman: Thomas J. Pritzker
Employees (This Location): 21
Employees (All Locations): 54,000

Major Office Locations

Chicago, IL

Other Locations

Birmingham, AL
Gilbert, AZ
Phoenix, AZ
Scottsdale, AZ
Tempe, AZ
Tucson, AZ
Cypress, CA
Emeryville, CA
Fremont, CA
Garden Grove, CA
Huntington Beach, CA
Indian Wells, CA
Irvine, CA
Long Beach, CA
Los Angeles, CA
Marina Del Rey, CA
Monterey, CA
Napa, CA
Newport Beach, CA
Palm Springs, CA
Palo Alto, CA
Rancho Cordova, CA
Riverside, CA
Roseville, CA
San Diego, CA
San Francisco, CA
San Jose, CA
San Ramon, CA
Santa Clara, CA
Truckee, CA
Valencia, CA
Aurora, CO
Avon, CO
Colorado Springs, CO
Denver, CO
Littleton, CO
Milford, CT
Shelton, CT
Washington, DC
Boca Raton, FL
Bonita Springs, FL
Clearwater, FL
Coral Gables, FL
Delray Beach, FL
Estero, FL
Fort Lauderdale, FL
Jacksonville, FL
Key West, FL
Kissimmee, FL
Lakeland, FL
Miami, FL
Orlando, FL
Sarasota, FL
Tallahassee, FL
Tampa, FL
Weston, FL
Atlanta, GA
Duluth, GA
Lithonia, GA
Macon, GA
Norcross, GA
Savannah, GA
Smyrna, GA
Honolulu, HI
Kihei, HI
Boise, ID
Champaign, IL
Chicago, IL
Deerfield, IL
Glendale, IL
Itasca, IL
Lisle, IL
Oak Brook, IL
Oakbrook Terrace, IL
Rosemont, IL
Schaumburg, IL
Fort Wayne, IN
Indianapolis, IN
Overland Park, KS
Wichita, KS
Florence, KY
Lexington, KY
Louisville, KY
New Orleans, LA
Boston, MA
Braintree, MA
Burlington, MA
Medford, MA
Bethesda, MD
Auburn Hills, MI
Dearborn, MI
Livonia, MI
Utica, MI
Bloomington, MN
Minneapolis, MN
Kansas City, MO
Saint Louis, MO
Ridgeland, MS
Charlotte, NC
Durham, NC
Morrisville, NC
Omaha, NE
Springfield, NE
Branchburg, NJ
Jersey City, NJ
Mount Laurel, NJ
New Brunswick, NJ
Parsippany, NJ
Princeton, NJ
Secaucus, NJ
Teaneck, NJ
Whippany, NJ
Albuquerque, NM
Bernalillo, NM
Henderson, NV
Incline Village, NV
Buffalo, NY
Fishkill, NY
Hewlett, NY
New York, NY
Rochester, NY
Cincinnati, OH
Cleveland, OH
Columbus, OH
Dublin, OH
Mason, OH
Oklahoma City, OK
Cranberry Township, PA
East Norriton, PA
King Of Prussia, PA
Pittsburgh, PA
Newport, RI
Brentwood, TN
Hendersonville, TN
Memphis, TN
Nashville, TN
Austin, TX
Dallas, TX
El Paso, TX
Garland, TX
Houston, TX
San Antonio, TX
Sugar Land, TX
The Woodlands, TX
Salt Lake City, UT
Sandy, UT
Arlington, VA
Chantilly, VA
Chester, VA
Fairfax, VA
Herndon, VA
Reston, VA
Richmond, VA
Roanoke, VA
Sterling, VA
Tysons Corner, VA
Bellevue, WA
Bothell, WA
Mount Vernon, WA
Seattle, WA
Green Bay, WI
Madison, WI
Bengaluru, India
Gurgaon, India
Kolkata, India
Mumbai, India
New Delhi, India
Calgary, Canada
Toronto, Canada
Vancouver, Canada