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About Kelly Services, Inc.

One of the biggest staffing firms in the US, Kelly Services provides temporary employees to companies operating in the light industrial, technical, and professional sectors, including information technology specialists, marketers, and accountants. It also places engineers, scientists, substitute teachers, and government personnel. Overall, Kelly assigns approximately 440,000 temporary employees around the world. Roughly 75% of revenue is generated in the US.


Kelly operates through three segments: Americas Staffing (about 45% of the company's revenue), Global Talent Solutions (nearly 40%), and International Staffing (about 20%).

Americas Staffing provides temporary staffing, as well as direct-hire placement services, in jobs that include education, marketing, electronic assembly, light industrial, science, engineering, information technology, creative services, finance, and accounting. Kelly's Global Talent Solutions business offers outsourcing and consulting services; executive placement, career transition, and talent advisory are other Global Talent services.

The company's International Staffing segment offers a similar range of staffing services in overseas markets.

Geographic Reach

The US is Kelly's primary market, accounting for nearly 75% of total revenue. The remaining 25% is derived from International operations. Kelly is based in Troy, Michigan.

Sales and Marketing

Kelly Services' customer roster includes a diverse range of companies from local and mid-sized businesses to the FORTUNE 500. Its 100 largest customers account for more than 50% of revenue, and its top customer accounts for nearly 5% of its revenue. The company also provides staffing for government agencies; none account for less than 5% of revenue.

Kelly Services' advertising expenses were $9.4 million in 2019, $8.7 million in 2018 and $7.9 million in 2017.

Financial Performance

Kelly Services' revenue steadily grew except for 2019 which decline to 3%.

In 2019, revenue ticked 3% lower to $5.3 billion from $5.5 billion in 2018. Decreases in revenue in Kelly's Americas Staffing and International Staffing businesses were offset by a slight increase in revenue in its Global Talent Solutions business.

The company's net income grew to $112.4 million in 2019 from $22.9 million in 2018, due gain on its investment in Persol Holdings.

Total cash on hand at the end of 2019 decreased $9.1 million to $31 million. Cash flow from operations added $102.2 million, while investing activities used $94.3 million for acquisition of companies and capital expenditures. Financing activities used $16.1 million, mostly to dividend payments.


Kelly Services' growth strategy centers on evolving its staff of temporary employees to serve its large corporate customer base. To that end, the company pursues acquisitions as a way to acquire temp workers with skill sets relevant to current industry needs. Kelly has historically targeted small specialty employment services firms serving technology, telecom, and other fast-changing industries; in 2019 it acquired Global Technology Associates (engineering and technology consulting) and NextGen Global Resources (telecom staffing). The acquisitions bolster Kelly's engineering staffing services for companies in the telecom industry, particularly those in the growing 5G technology space.

Kelly also divests non-core assets to generate capital and focus resources newer service offerings. In 2019 the company sold its Kelly Legal Managed Services unit as well as its healthcare specialty business. The sales of both units reduced its legacy legal and healthcare staffing services.

The company is a significant player in the US temporary staffing market, but it also invests in expansion in overseas markets. It operates in the Europe, Middle East, and Africa (EMEA) region and in Asia through a joint venture with the Persol Holdings staffing firm. The company routinely invests in its non-US affiliates and is leaning on its joint venture investment, PersolKelly Asia Pacific, to Kelly establish a permanent presence in emerging markets in Asia.

Mergers and Acquisitions

In 2020, Kelly acquired Insight, an education service staffing company with experience in partnering with school districts in Illinois, Massachusetts, New Jersey and Pennsylvania. The acquisition further expands Kelly's leadership position in the education workforce solutions industry, where Kelly Education is ranked the top provider across the U.S., filling nearly four million PreK-12 classrooms every school year. Terms of the acquisition were not disclosed. Insight, headquartered in Cherry Hill, New Jersey, with its current staff will merge with Kelly Education.

In early 2019 Kelly acquired Global Technology Associates, an engineering, technology, and business consulting services firm, and telecom staffing firm NextGen Global Resources. The two acquisitions bolster Kelly's engineering staffing services for companies operating in the telecom industry, particularly those in the growing 5G technology space.

Company Background

William Russell Kelly, a college dropout and former car salesman, went to Detroit after WWII to seek his fortune. An owner of modern business equipment, he set up Russell Kelly Office Service in 1946 to provide copying, typing, and inventory services for other businesses; first-year sales from 12 customers totaled $848.

Although companies began to acquire their own machines, Kelly knew that they still needed people to work at their offices. He reincorporated his rapidly expanding business as Personnel Service in 1952 and opened the company's first branch office in Louisville, Kentucky, in 1955; by the end of that year, he had 35 offices throughout the US. In 1957 the company was renamed Kelly Girl Service to reflect its all-female workforce.

In the 1960s Kelly ventured beyond office services and began placing convention hostesses, blue-collar workers, data processors, door-to-door marketers, and drafters, among others. Kelly Girl went public in 1962, boasting 148 branches at the time. In 1966 the company adopted the name Kelly Services. It opened its first non-US office in Toronto in 1968, and one in Paris followed in 1972.

Kelly Services, Inc.

999 W Big Beaver Rd
Troy, MI 48084-4716
Phone: 1 (248) 362-4444

Firm Stats

Employer Type: Publicly Owned
Stock Symbol: KELYA
Stock Exchange: , NASDAQ
Chairman: Terence E. Adderley
President and CEO: George S. Corona
SVP and CFO: Olivier G. Thirot
Employees (This Location): 1,000
Employees (All Locations): 447,700

Major Office Locations

Troy, MI

Other Locations

Birmingham, AL
Dothan, AL
Huntsville, AL
Montgomery, AL
Selma, AL
Tuscaloosa, AL
Fort Smith, AR
Little Rock, AR
Glendale, AZ
Scottsdale, AZ
Tempe, AZ
Tucson, AZ
Downey, CA
Fresno, CA
Hollister, CA
Long Beach, CA
Modesto, CA
Orange, CA
Pleasanton, CA
Rancho Cordova, CA
Riverside, CA
Sacramento, CA
Salinas, CA
San Diego, CA
San Jose, CA
San Mateo, CA
Stockton, CA
Upland, CA
Walnut Creek, CA
West Covina, CA
Boulder, CO
Denver, CO
Westminster, CO
Brookfield, CT
Enfield, CT
Farmington, CT
New London, CT
Stamford, CT
Torrington, CT
Washington, DC
Dover, DE
New Castle, DE
Brooksville, FL
Fort Myers, FL
Fort Walton Beach, FL
Gainesville, FL
Jacksonville, FL
Lakeland, FL
Largo, FL
Melbourne, FL
Miami Lakes, FL
Orlando, FL
Panama City, FL
Pensacola, FL
Plantation, FL
Sarasota, FL
Tallahassee, FL
Tampa, FL
Albany, GA
Athens, GA
Atlanta, GA
Augusta, GA
Brunswick, GA
Columbus, GA
Conyers, GA
Gainesville, GA
Lagrange, GA
Lithia Springs, GA
Marietta, GA
Rome, GA
Savannah, GA
Cedar Rapids, IA
Davenport, IA
Iowa City, IA
Mason City, IA
Urbandale, IA
Waterloo, IA
Boise, ID
Bloomington, IL
Bolingbrook, IL
Bourbonnais, IL
Buffalo Grove, IL
Champaign, IL
Chicago, IL
Danville, IL
Deerfield, IL
Frankfort, IL
Oakbrook Terrace, IL
Peoria, IL
Romeoville, IL
Schaumburg, IL
Springfield, IL
Vernon Hills, IL
Auburn, IN
Columbus, IN
Evansville, IN
Fort Wayne, IN
Greenwood, IN
Indianapolis, IN
Kokomo, IN
Michigan City, IN
New Albany, IN
Terre Haute, IN
Warsaw, IN
Overland Park, KS
Topeka, KS
Wichita, KS
Bowling Green, KY
Florence, KY
Frankfort, KY
Henderson, KY
Lexington, KY
Louisville, KY
Morgantown, KY
Richmond, KY
Shelbyville, KY
Baton Rouge, LA
Monroe, LA
New Orleans, LA
Boston, MA
Burlington, MA
Pittsfield, MA
Westborough, MA
Baltimore, MD
Columbia, MD
Silver Spring, MD
Auburn, ME
Augusta, ME
Portland, ME
Battle Creek, MI
Brighton, MI
Dearborn, MI
East Lansing, MI
Flint, MI
Fort Gratiot, MI
Grand Rapids, MI
Haines City, MI
Jackson, MI
Lapeer, MI
Livonia, MI
Midland, MI
Petoskey, MI
Saginaw, MI
Southfield, MI
Sterling Heights, MI
Taylor, MI
Traverse City, MI
Troy, MI
Zeeland, MI
Duluth, MN
Minneapolis, MN
Rochester, MN
Saint Paul, MN
Shakopee, MN
Cape Girardeau, MO
Columbia, MO
Maryland Heights, MO
Saint Joseph, MO
Saint Louis, MO
Saint Peters, MO
Springfield, MO
Hattiesburg, MS
Olive Branch, MS
Tupelo, MS
Billings, MT
Asheville, NC
Charlotte, NC
Greensboro, NC
Morrisville, NC
Rocky Mount, NC
Sanford, NC
Statesville, NC
Winston Salem, NC
Fargo, ND
Grand Forks, ND
Lincoln, NE
Omaha, NE
Bedford, NH
Portsmouth, NH
Cherry Hill, NJ
Cranford, NJ
East Brunswick, NJ
Lyndhurst, NJ
Paramus, NJ
Albuquerque, NM
Las Cruces, NM
Carson City, NV
Las Vegas, NV
Reno, NV
Albany, NY
Auburn, NY
Buffalo, NY
Canandaigua, NY
Corning, NY
Ithaca, NY
Jamestown, NY
Le Roy, NY
Melville, NY
New York, NY
Potsdam, NY
Rochester, NY
Syracuse, NY
Vestal, NY
White Plains, NY
Akron, OH
Ashtabula, OH
Bellevue, OH
Cincinnati, OH
Columbus, OH
Dayton, OH
Dublin, OH
Independence, OH
Mansfield, OH
Maumee, OH
Newark, OH
Sheffield Village, OH
Youngstown, OH
Zanesville, OH
Oklahoma City, OK
Tulsa, OK
Eugene, OR
Hillsboro, OR
Portland, OR
Allentown, PA
Carlisle, PA
Erie, PA
Fort Washington, PA
Johnstown, PA
Lancaster, PA
Lemoyne, PA
Moosic, PA
Philadelphia, PA
Pittsburgh, PA
Trevose, PA
York, PA
Guaynabo, PR
Cranston, RI
Columbia, SC
Florence, SC
Greenville, SC
Myrtle Beach, SC
North Charleston, SC
Rock Hill, SC
Rapid City, SD
Sioux Falls, SD
Brentwood, TN
Chattanooga, TN
Clarksville, TN
Fayetteville, TN
Jackson, TN
Johnson City, TN
Knoxville, TN
Memphis, TN
Nashville, TN
Abilene, TX
Arlington, TX
Austin, TX
Beaumont, TX
Bryan, TX
Corpus Christi, TX
Dallas, TX
El Paso, TX
Fort Worth, TX
Greenville, TX
Houston, TX
Irving, TX
Laredo, TX
Longview, TX
Lubbock, TX
Mcallen, TX
Midland, TX
Plano, TX
San Antonio, TX
Sherman, TX
Tyler, TX
Logan, UT
Ogden, UT
Provo, UT
Salt Lake City, UT
St George, UT
Bristol, VA
Harrisonburg, VA
Herndon, VA
Lynchburg, VA
Newport News, VA
Norfolk, VA
Roanoke, VA
Winchester, VA
Rutland, VT
South Burlington, VT
Bellevue, WA
Bellingham, WA
Kennewick, WA
Spokane, WA
Appleton, WI
Eau Claire, WI
Green Bay, WI
Janesville, WI
La Crosse, WI
Madison, WI
Milwaukee, WI
Stevens Point, WI
Wausau, WI
Charleston, WV
Dunbar, WV
Fairmont, WV
Huntington, WV
Vienna, WV
Casper, WY
Bassano Del Grappa, Italy
Bologna, Italy
Cittadella, Italy
Ferrara, Italy
Genova, Italy
Milano, Italy
Mirandola, Italy
Modena, Italy
Montebelluna, Italy
Parma, Italy
Piacenza, Italy
Pisa, Italy
Roma, Italy
Scandicci, Italy
Torino, Italy
Treviso, Italy
Varese, Italy
Vicenza, Italy
Brasilia, Brazil
Campinas, Brazil
Rio De Janeiro, Brazil
Sao Paulo, Brazil
Belleville, Canada
Brampton, Canada
Brantford, Canada
Calgary, Canada
Cambridge, Canada
Edmonton, Canada
Fort Saskatchewan, Canada
Halifax, Canada
Hamilton, Canada
Ingleside, Canada
Kingston, Canada
London, Canada
Markham, Canada
Mississauga, Canada
Moncton, Canada
Montréal, Canada
Oakville, Canada
Québec, Canada
Regina, Canada
Saint John, Canada
Saint-Laurent, Canada
Sarnia, Canada
Saskatoon, Canada
Scarborough, Canada
St Catharines, Canada
Toronto, Canada
Vancouver, Canada
Victoria, Canada
Windsor, Canada
Mexicali, Mexico
Bergen, Norway
Greåker, Norway
Kristiansand S, Norway
Oslo, Norway
Stavanger, Norway
Trondheim, Norway
St. Petersburg, Russia
Antwerpen, Belgium
Turnhout, Belgium
Basingstoke, England
Birmingham, England
Bolton, England
Cheltenham, England
Croydon, England
Hemel Hempstead, England
Kingston Upon Thames, England
London, England
Maidstone, England
Manchester, England
Newcastle-Upon-Tyne, England
Norwich, England
Nottingham, England
Berlin, Germany
Frankfurt Am Main, Germany
Hamburg, Germany
Hannover, Germany
Köln, Germany
München, Germany
Rheine, Germany
Rostock, Germany
Stuttgart, Germany
Alverca Do Ribatejo, Portugal
Amadora, Portugal
Aveiro, Portugal
Braga, Portugal
Estarreja, Portugal
Leiria, Portugal
Lisboa, Portugal
Maia, Portugal
Porto, Portugal
Setúbal, Portugal
Valença, Portugal
Vila Nova De Famalicão, Portugal
Vila Nova De Gaia, Portugal
Aarau, Switzerland
Basel, Switzerland
Bern, Switzerland
Biel-Bienne, Switzerland
Burgdorf, Switzerland
Dagmersellen, Switzerland
Delemont, Switzerland
Fribourg, Switzerland
Genève, Switzerland
La Chaux-De-Fonds, Switzerland
Lausanne, Switzerland
Luzern, Switzerland
Monthey, Switzerland
Morges, Switzerland
Neuchâtel, Switzerland
Nyon, Switzerland
Olten, Switzerland
Sion, Switzerland
Solothurn, Switzerland
Stein, Switzerland
St. Gallen, Switzerland
Sursee, Switzerland
Vevey, Switzerland
Winterthur, Switzerland
Zürich, Switzerland
Zug, Switzerland
Enniskillen, Northern Ireland