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About Zappos LLC

If the shoe fits, wear it. If not, will gladly take it back at no cost to you. has become the #1 seller of shoes online by stressing customer service. It stocks 3 million pairs of shoes, handbags, and apparel and accessories, specializing in more than 1,000 brands that are difficult to find in mainstream shopping malls. Through its website (and 7,000 affiliate partners), distributes stylish and moderately priced footwear to frustrated and shop-worn customers nationwide. The company was founded by its former chairman, Nick Swinmurn, following a botched mall-based shoe quest in 1999. A decade later, was acquired by online giant


In addition to its namesake website, the e-tailer operates specialty sites:,,, and


The firm has moved way beyond shoes to boost sales with the aim of becoming an e-tailer that sells "anything and everything," adding apparel, bags, jewelry, watches, ties, eyewear, and even electronics to its online store. To this end, it rolled out an Emerging Designer Program (developed by employees) to nurture up-and-coming fashion designers who are looking to market their wares to a broader audience.

The company served Canadian customers until 2011, when it exited the region due to high brokerage fees and confusing shipping policies for cross-border orders. As part of the move, also shut down the website.

Zappos LLC

400 Stewart Ave
Las Vegas, NV 89101-2913
Phone: 1 (702) 943-7777

Firm Stats

Employer Type: Privately Owned
CEO: Tony Hsieh
Senior Director of Brand Development: Mike Normart
Video Production: Jeffrey Yoshioka
Employees (This Location): 1,064
Employees (All Locations): 3,144

Major Office Locations

Las Vegas, NV

Other Locations

Shepherdsville, KY