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About Sears, Roebuck and Co.

Sears, Roebuck and Co. hasn't outgrown the mall scene, but it's spending more time in other places. Beyond about 670 US mall-based stores in all 50 states, Sears operates 8 Sears Essentials/Grand stores in 8 states, as well as two dozen free-standing Sears Auto Centers offering tires, parts, accessories, and auto repair and maintenance. Sears' stores sell apparel, tools, and appliances (Kenmore), and provide home services (remodeling, appliance repairs) under the Sears Parts & Repair Services and A&E Factory brands. It also operates a growing online business. Sears is owned by Sears Holdings, which filed for Chapter 11 bankruptcy protection in late 2018.


The company's freestanding off-the-mall format -- about 10 Sears Essentials/Grand stores -- was designed to compete directly with supercenters, such as Wal-Mart, by selling consumables, health and beauty aids, housewares, and toys, among other offerings, all under one very large roof. However, the number of Sears Essentials/Grand locations has declined from 75 in 2008 to 54 in early 2013 to 8 in 2014.

Online retail operations consist of and specialty catalogs. In 2014 Sears Holdings spun off its Lands' End clothing subsidiary to shareholders to form a separate, publicly-traded company.

Geographic Reach

Sears operates nearly 800 stores in 50 states, Puerto Rico, Guam, and the US Virgin Islands. Its sister company, Sears Canada, operates more than 115 full-line stores that are similar to the US stores but with a greater emphasis on apparel and other soft goods (as opposed to hardware).

Sales and Marketing

To capitalize on the power of social media to drive sales, Sears launched the SHOP YOUR WAY membership platform, a social shopping experience where members can earn points, receive additional benefits and interact/shop with each other through SHOP YOUR WAY also allows members to engage in cross-channel transactions, such as buy online/pick-up in store; buy in store/ship to home; and buy online, return to store.

Financial Performance

In fiscal 2015 the retailer's sales declined 11% versus the prior year to $17 billion. Same-store sales continued their steady decline, falling 2%; the loss of Lands' End also contributed to the decline. The chain was once again unprofitable, posting an operating loss of $920 million. But that loss was a 2% improvement over the previous year as the company benefited from selling assets. Sears's US retail stores contribute about slightly more than half of parent Sears Holdings Corp's. total sales.


Sears' aging US stores have lost more than $6 billion in merchandise and services sales since 2007. Much of that has benefited rivals, including Home Depot, Wal-Mart, Macy's, Kohl's, and Best Buy, which have all gained market share at Sears's expense by investing in their retail operations, while Sears' stores have been starved of investment. The retailer has also been shuttering stores, reducing the number of full-line stores in operating by more than 100 locations over the past two years. The number of specialty stores has plunged from about 1,265 in fiscal 2011 to just 27 in fiscal 2015, due to the separation of Sears Hometown and Outlet businesses.

In another move to extract value from one of its name brands, Sears in 2017 agreed to sell Kenmore appliances on At the same time, Sears said it would integrate its smart appliances with Alexa, Amazon' artificial intelligence digital assistant. Owners of integrated Kenmore-Alexa appliances could operate them with voice commands. The deal exposes Kenmore appliances to a wider range of shoppers by displaying them on Amazon' s popular digital showroom.

Sears, Roebuck and Co.

Hoffman Estates, IL 60179-0002
Phone: 1 (847) 286-2500


Employer Type: Privately Owned
EVP and CIO: Jeffrey A. Balagna
Chairman of the Board, CEO: Edward S. Lampert
EVP and CFO: Robert A. Schriesheim
Employees (This Location): 500
Employees (All Locations): 40,000

Major Office Locations

Hoffman Estates, IL

Other Locations

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