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About Sally Beauty Supply LLC

Sally Beauty Holdings (SBH) is one of the largest retailers and distributors of professional beauty supplies in the US. The company's segments, Sally Beauty Supply stores and  Beauty Systems Group, sell more than 10,500 hair, skin, and nail products in more than 5,000 stores, including franchised locations. Sally Beauty Supply's customers are consumers, salons, and salon professionals while the Beauty Systems Group focuses on salons and professionals. The latter segment operates Armstrong McCall, a beauty supply distributor which sells through franchised stores. While the US accounts for most of its sales, the company also has stores in Canada, Europe, and South America.


Sally Beauty Holdings operates through two business segments: Sally Beauty Supply and the Beauty Systems Group. Sally Beauty Supply generates about 60% of sales through more than 5,000 stores, most of which are company owned. The stores offer products for hair, skin, and nails, and carry brands such as Clairol, L'Oreal, Wella, and Conair, as well as proprietary merchandise. Beauty Systems Group contributes about 40% of sales and operates stores under the CosmoPro and Armstrong McCall names. They carry as many as 10,500 products, including Paul Mitchell, Pravana, Joico, and Goldwell.

Overall, products for hair color and hair care generate about 75% of the company’s sales while skin and nail care products supply about 15%.

Geographic Reach

Texas-based Sally Beauty Holdings (SBH) rings up about 80% of its sales in the US. The rest comes from the company’s international markets: Puerto Rico, Canada, Colombia, Mexico, Chile, Peru, Belgium, France, Germany, the Netherlands, Spain, Ireland, and the UK.

Sales and Marketing

The Sally Beauty Supply unit of Sally Beauty Holdings targets retail customers and salon professionals, while the Beauty Supply Group focuses solely on salons and salon professionals. The company relies on print ads, digital marketing, trade shows, and product education for salon professionals to promote its products.

Financial Performance

Sally Beauty Holdings's sales have slipped in the past two years, part of a five-year stretch of narrow revenue movement. Profit has also been relatively static, averaging 1% growth over the five years.

In 2018 (ended September), revenue was about 1% lower at $3.9 billion, down $5.8 million from 2017 with same-store sales off 1.5% year-to-year. The Sally Beauty Supply segment's sales fell on lower unit volume and traffic while average prices rose. Higher average prices helped the Beauty System Group's sales rise despite lower unit volume. Vendor supply chain problems also slowed the segment's growth.

Net income increased to $258 million in 2018, 20% higher than 2017, buoyed by a tax bill that was about half that of 2017.

Sally Beauty Holdings had about $77.3 million in cash and equivalents in 2018, $13.5 million more than 2017. Operations generated $372.7 million in 2018 while investing and financing activities used $95 million and $263 million, respectively.


Sally Beauty Holdings intends to perk up its sluggish financials by betting in its strengths in hair color and hair care. The company has restructured some operations, including reducing staff at the Denton, Texas headquarter. The company has also moved to improve sourcing of products for resale, indirect procurement, reduce store operating expenses, and improve inventory management.

The company is shifting savings to initiatives that it hopes will boost sales of hair color and care products across its businesses. It launched box color in Sally Beauty Supply stores in the US and started carrying Pravana, a high-end hair color and care brand in Beauty Systems Group stores. It also launched the company's private label brand of ion appliances across the Beauty Systems Group network.

Hoping to encourage repeat customers, the company offered a new Sally Beauty Loyalty program and changed to a two-tier pricing model from a three-tier model.

Sally Beauty Holdings is upgrading its technology for supplying its stores and interacting with customers, including a new mobile app launched in mid-2019. It’s also investing in ecommerce and testing out partnerships to deliver products to customers at home. The investment includes implementation of a merchandising and supply chain platform that will help the company get a better handle on inventory, tailor product assortment, and more quickly phase out low-demand products.

The company has a wide range of competitors, some with deeper pockets. Competitors include, Walgreen's, CVS, Target, and Walmart, as well as more direct competitors like Ulta Beauty and online retailer, Glossier.

Sally Beauty Holdings faces a couple of other challenges. One is debt. The company had about $1.9 billion in debt at the end of 2017, a level that could limit its resources for responding to market conditions. 

Mergers and Acquisitions

In 2018 the Beauty Systems Group acquired H. Chalut, a distributor of beauty products with 21 stores in the province of Quebec, Canada, for about $8.8 million. The deal expanded the Beauty System Group's footprint nationwide in Canada.

Sally Beauty Supply LLC

Denton, TX 76210-6802
Phone: 1 (940) 898-7500


Employer Type: Privately Owned
V Pres: Jeff Harkens
Jamira Senior Director Digital: JC Johnson
Sr. Director Of Communications And Education: Marie Zablocki
Employees (This Location): 300
Employees (All Locations): 10,000

Major Office Locations

Denton, TX

Other Locations

Anchorage, AK
Alexander City, AL
Bessemer, AL
Birmingham, AL
Boaz, AL
Brewton, AL
Clanton, AL
Cullman, AL
Daphne, AL
Decatur, AL
Dothan, AL
Enterprise, AL
Florence, AL
Fort Payne, AL
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Gadsden, AL
Guntersville, AL
Hoover, AL
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Wilson, NC
Winston Salem, NC
Zebulon, NC
Bismarck, ND
Fargo, ND
Grand Forks, ND
Minot, ND
West Fargo, ND
Bellevue, NE
Columbus, NE
Grand Island, NE
Lincoln, NE
Norfolk, NE
Omaha, NE
Scottsbluff, NE
Bedford, NH
Concord, NH
Derry, NH
Hooksett, NH
Keene, NH
Manchester, NH
Nashua, NH
Plaistow, NH
Portsmouth, NH
Rochester, NH
Salem, NH
Seabrook, NH
Somersworth, NH
West Lebanon, NH
Bayonne, NJ
Belleville, NJ
Blackwood, NJ
Bloomfield, NJ
Bridgeton, NJ
Cherry Hill, NJ
Clifton, NJ
Delran, NJ
Dover, NJ
Eatontown, NJ
Edison, NJ
Egg Harbor Township, NJ
Flanders, NJ
Freehold, NJ
Hackensack, NJ
Hazlet, NJ
Jersey City, NJ
Kearny, NJ
Linden, NJ
Marlton, NJ
Middletown, NJ
Milltown, NJ
Millville, NJ
Mount Laurel, NJ
Neptune, NJ
North Bergen, NJ
North Brunswick, NJ
Parlin, NJ
Parsippany, NJ
Pequannock, NJ
Phillipsburg, NJ
Piscataway, NJ
Princeton, NJ
Ramsey, NJ
Rockaway, NJ
Saddle Brook, NJ
Toms River, NJ
Trenton, NJ
Union, NJ
West Berlin, NJ
West Caldwell, NJ
Woodbury, NJ
Alamogordo, NM
Albuquerque, NM
Carlsbad, NM
Clovis, NM
Farmington, NM
Hobbs, NM
Las Cruces, NM
Las Vegas, NM
Rio Rancho, NM
Roswell, NM
Santa Fe, NM
Carson City, NV
Henderson, NV
Las Vegas, NV
Mesquite, NV
North Las Vegas, NV
Reno, NV
Sparks, NV
Albany, NY
Amherst, NY
Amsterdam, NY
Auburn, NY
Baldwin Place, NY
Binghamton, NY
Buffalo, NY
Centereach, NY
Cicero, NY
Clifton Park, NY
Commack, NY
Cortland, NY
Delmar, NY
Depew, NY
East Setauket, NY
Elmhurst, NY
Farmingdale, NY
Farmingville, NY
Garden City, NY
Geneseo, NY
Geneva, NY
Hamburg, NY
Hartsdale, NY
Horseheads, NY
Hudson, NY
Huntington, NY
Johnson City, NY
Kingston, NY
Latham, NY
Lawrence, NY
Levittown, NY
Lindenhurst, NY
Liverpool, NY
Lockport, NY
Lynbrook, NY
Middletown, NY
Monroe, NY
Nanuet, NY
Newburgh, NY
New Hartford, NY
Niagara Falls, NY
Oswego, NY
Patchogue, NY
Pelham, NY
Plattsburgh, NY
Poughkeepsie, NY
Rensselaer, NY
Riverhead, NY
Rochester, NY
Rome, NY
Saratoga Springs, NY
Schenectady, NY
Springville, NY
Staten Island, NY
Syracuse, NY
Troy, NY
Utica, NY
Vestal, NY
Victor, NY
Webster, NY
West Babylon, NY
West Seneca, NY
Williamsville, NY
Akron, OH
Alliance, OH
Amherst, OH
Ashland, OH
Ashtabula, OH
Athens, OH
Aurora, OH
Avon, OH
Beachwood, OH
Beavercreek, OH
Bellefontaine, OH
Bowling Green, OH
Brunswick, OH
Canal Winchester, OH
Canton, OH
Chardon, OH
Chillicothe, OH
Cincinnati, OH
Circleville, OH
Cleveland, OH
Columbus, OH
Coshocton, OH
Cuyahoga Falls, OH
Dayton, OH
Delaware, OH
Dover, OH
Dublin, OH
East Liverpool, OH
Elyria, OH
Fairlawn, OH
Findlay, OH
Fremont, OH
Gallipolis, OH
Greenville, OH
Grove City, OH
Hamilton, OH
Harrison, OH
Heath, OH
Holland, OH
Lakewood, OH
Lancaster, OH
Lewis Center, OH
Lima, OH
Lorain, OH
Macedonia, OH
Madison, OH
Marietta, OH
Marion, OH
Marysville, OH
Massillon, OH
Medina, OH
Mentor, OH
Middletown, OH
Milford, OH
Mount Vernon, OH
Newark, OH
Niles, OH
North Canton, OH
North Olmsted, OH
Northwood, OH
Norwalk, OH
Ontario, OH
Portsmouth, OH
Reynoldsburg, OH
Rossford, OH
Saint Clairsville, OH
Salem, OH
South Lebanon, OH
Springfield, OH
Steubenville, OH
Stow, OH
Streetsboro, OH
Tallmadge, OH
Tiffin, OH
Toledo, OH
Troy, OH
Wadsworth, OH
Warren, OH
Wauseon, OH
West Chester, OH
Willowick, OH
Wooster, OH
Xenia, OH
Youngstown, OH
Zanesville, OH
Ardmore, OK
Bartlesville, OK
Broken Arrow, OK
Chickasha, OK
Claremore, OK
Duncan, OK
Durant, OK
Edmond, OK
Elk City, OK
Enid, OK
Mcalester, OK
Mustang, OK
Newcastle, OK
Norman, OK
Oklahoma City, OK
Owasso, OK
Ponca City, OK
Pryor, OK
Purcell, OK
Sand Springs, OK
Sapulpa, OK
Shawnee, OK
Stillwater, OK
Tahlequah, OK
Tulsa, OK
Weatherford, OK
Yukon, OK
Albany, OR
Beaverton, OR
Canby, OR
Corvallis, OR
Eugene, OR
Gresham, OR
Happy Valley, OR
Hermiston, OR
Hillsboro, OR
Klamath Falls, OR
Lake Oswego, OR
Mcminnville, OR
Medford, OR
Milwaukie, OR
Newport, OR
Ontario, OR
Portland, OR
Redmond, OR
Salem, OR
Springfield, OR
Tigard, OR
Wilsonville, OR
Woodburn, OR
Abington, PA
Aliquippa, PA
Allentown, PA
Altoona, PA
Ardmore, PA
Bensalem, PA
Bethlehem, PA
Bloomsburg, PA
Bridgeville, PA
Camp Hill, PA
Canonsburg, PA
Carlisle, PA
Chambersburg, PA
Clarion, PA
Cranberry Township, PA
Crum Lynne, PA
Dickson City, PA
Du Bois, PA
Easton, PA
East Stroudsburg, PA
Ebensburg, PA
Erie, PA
Exton, PA
Gibsonia, PA
Greensburg, PA
Hamburg, PA
Hanover, PA
Harrisburg, PA
Hazle Township, PA
Hermitage, PA
Indiana, PA
Johnstown, PA
Kittanning, PA
Lancaster, PA
Langhorne, PA
Latrobe, PA
Lebanon, PA
Levittown, PA
Mc Kees Rocks, PA
Meadville, PA
Mechanicsburg, PA
Monaca, PA
Monroeville, PA
Montgomeryville, PA
Montoursville, PA
Natrona Heights, PA
New Castle, PA
New Kensington, PA
Norristown, PA
North Versailles, PA
North Wales, PA
Philadelphia, PA
Pittsburgh, PA
Pittston, PA
Reading, PA
Rostraver Township, PA
Royersford, PA
Scranton, PA
Selinsgrove, PA
Shamokin Dam, PA
Springfield, PA
State College, PA
Thorndale, PA
Uniontown, PA
Warminster, PA
Washington, PA
Wayne, PA
West Hazleton, PA
Whitehall, PA
Wilkes Barre, PA
Williamsport, PA
York, PA
Isabela, PR
Johnston, RI
Newport, RI
North Kingstown, RI
North Providence, RI
Pawtucket, RI
Warwick, RI
Westerly, RI
Woonsocket, RI
Aiken, SC
Anderson, SC
Bluffton, SC
Camden, SC
Central, SC
Charleston, SC
Columbia, SC
Conway, SC
Easley, SC
Florence, SC
Gaffney, SC
Greenville, SC
Greenwood, SC
Greer, SC
Hartsville, SC
Hilton Head Island, SC
Laurens, SC
Lexington, SC
Mauldin, SC
Mount Pleasant, SC
Myrtle Beach, SC
Newberry, SC
North Augusta, SC
North Charleston, SC
North Myrtle Beach, SC
Orangeburg, SC
Rock Hill, SC
Simpsonville, SC
Spartanburg, SC
Summerville, SC
Sumter, SC
Walterboro, SC
West Columbia, SC
Brookings, SD
Rapid City, SD
Sioux Falls, SD
Alcoa, TN
Antioch, TN
Athens, TN
Brentwood, TN
Chattanooga, TN
Clarksville, TN
Cleveland, TN
Columbia, TN
Cookeville, TN
Crossville, TN
Dayton, TN
Dickson, TN
Dyersburg, TN
Elizabethton, TN
Franklin, TN
Gallatin, TN
Germantown, TN
Greeneville, TN
Hendersonville, TN
Hermitage, TN
Hixson, TN
Jacksboro, TN
Jackson, TN
Jasper, TN
Johnson City, TN
Kingsport, TN
Knoxville, TN
Lebanon, TN
Lenoir City, TN
Lewisburg, TN
Lexington, TN
Madison, TN
Mcminnville, TN
Memphis, TN
Milan, TN
Morristown, TN
Mount Juliet, TN
Murfreesboro, TN
Nashville, TN
Newport, TN
Oak Ridge, TN
Ooltewah, TN
Paris, TN
Rockwood, TN
Sevierville, TN
Shelbyville, TN
Smyrna, TN
Springfield, TN
Tullahoma, TN
Union City, TN
Winchester, TN
Abilene, TX
Addison, TX
Alameda, TX
Alamo, TX
Alice, TX
Allen, TX
Alvin, TX
Amarillo, TX
Arlington, TX
Athens, TX
Austin, TX
Balch Springs, TX
Bay City, TX
Baytown, TX
Beaumont, TX
Beeville, TX
Bellmead, TX
Big Spring, TX
Birmingham, TX
Borger, TX
Brownsville, TX
Brownwood, TX
Bryan, TX
Burleson, TX
Carrollton, TX
Cedar Hill, TX
Cedar Park, TX
Cleburne, TX
Cleveland, TX
College Station, TX
Conroe, TX
Conway, TX
Copperas Cove, TX
Corpus Christi, TX
Corsicana, TX
Crosby, TX
Crossroads, TX
Dallas, TX
Decatur, TX
Del Rio, TX
Denton, TX
De Soto, TX
Dumas, TX
Eagle Pass, TX
Edinburg, TX
El Paso, TX
Ennis, TX
Euless, TX
Flower Mound, TX
Fort Worth, TX
Frisco, TX
Gainesville, TX
Galveston, TX
Garland, TX
Georgetown, TX
Germantown, TX
Gilbert, TX
Granbury, TX
Grand Prairie, TX
Grapevine, TX
Greenville, TX
Gun Barrel City, TX
Harker Heights, TX
Harlingen, TX
Hereford, TX
Houston, TX
Humble, TX
Huntsville, TX
Irving, TX
Jacksonville, TX
Katy, TX
Kemah, TX
Kerrville, TX
Killeen, TX
Kingsville, TX
Kingwood, TX
Kyle, TX
Lake Jackson, TX
La Marque, TX
La Porte, TX
Laredo, TX
League City, TX
Leland, TX
Lewisville, TX
Lexington, TX
Longview, TX
Lubbock, TX
Lufkin, TX
Magnolia, TX
Manahawkin, TX
Mansfield, TX
Marshall, TX
Mcallen, TX
Mckinney, TX
Melbourne, TX
Mesquite, TX
Midland, TX
Mission, TX
Missouri City, TX
Mount Pleasant, TX
New Braunfels, TX
Odessa, TX
Palestine, TX
Pampa, TX
Paris, TX
Pasadena, TX
Pearland, TX
Penitas, TX
Pflugerville, TX
Plainview, TX
Plano, TX
Port Arthur, TX
Portland, TX
Richardson, TX
Rio Grande City, TX
Roanoke, TX
Rockport, TX
Rockwall, TX
Rosenberg, TX
Round Rock, TX
Saginaw, TX
San Angelo, TX
San Antonio, TX
San Benito, TX
Sandy, TX
San Juan, TX
San Marcos, TX
Schertz, TX
Seagoville, TX
Seguin, TX
Selma, TX
Shenandoah, TX
Sherman, TX
Socorro, TX
Spring, TX
Stephenville, TX
Sugar Land, TX
Sulphur Springs, TX
Swansea, TX
Temple, TX
Terrell, TX
Texarkana, TX
The Colony, TX
Tyler, TX
Utica, TX
Uvalde, TX
Vicksburg, TX
Victoria, TX
Waco, TX
Watauga, TX
Waxahachie, TX
Weatherford, TX
Webster, TX
Weslaco, TX
West Orange, TX
Wichita Falls, TX
York, TX
Bountiful, UT
Brigham City, UT
Cedar City, UT
Draper, UT
Farmington, UT
Layton, UT
Lindon, UT
Magna, UT
Midvale, UT
North Logan, UT
Ogden, UT
Orem, UT
Provo, UT
Salt Lake City, UT
Saratoga Springs, UT
South Jordan, UT
Syracuse, UT
Taylorsville, UT
Vernal, UT
West Jordan, UT
Woods Cross, UT
Abingdon, VA
Alexandria, VA
Annandale, VA
Arlington, VA
Bluefield, VA
Bristol, VA
Burke, VA
Charlottesville, VA
Chesapeake, VA
Chester, VA
Christiansburg, VA
Colonial Heights, VA
Fairfax, VA
Fairlawn, VA
Fredericksburg, VA
Front Royal, VA
Glen Allen, VA
Hampton, VA
Harrisonburg, VA
Leesburg, VA
Lynchburg, VA
Madison Heights, VA
Marion, VA
Martinsville, VA
Mechanicsville, VA
Midlothian, VA
Newport News, VA
Norfolk, VA
Norton, VA
Richmond, VA
Roanoke, VA
Rockingham, VA
Salem, VA
South Boston, VA
South Hill, VA
Springfield, VA
Stafford, VA
Staunton, VA
Sterling, VA
Suffolk, VA
Vienna, VA
Virginia Beach, VA
Williamsburg, VA
Winchester, VA
Woodbridge, VA
Woodstock, VA
Saint Albans, VT
South Burlington, VT
Auburn, WA
Bellevue, WA
Bellingham, WA
Buckley, WA
Burien, WA
Burlington, WA
Chehalis, WA
College Place, WA
Covington, WA
East Wenatchee, WA
Everett, WA
Gig Harbor, WA
Kennewick, WA
Kent, WA
Kirkland, WA
Lake Forest Park, WA
Lakewood, WA
Longview, WA
Lynnwood, WA
Marysville, WA
Mount Vernon, WA
Oak Harbor, WA
Olympia, WA
Pasco, WA
Port Orchard, WA
Puyallup, WA
Renton, WA
Richland, WA
Seattle, WA
Sequim, WA
Shelton, WA
Shoreline, WA
Silverdale, WA
Snohomish, WA
Spokane, WA
Spokane Valley, WA
Sunnyside, WA
Tacoma, WA
Union Gap, WA
University Place, WA
Vancouver, WA
Wenatchee, WA
Yakima, WA
Appleton, WI
Baraboo, WI
Beaver Dam, WI
Brookfield, WI
Delafield, WI
Eau Claire, WI
Fond Du Lac, WI
Franklin, WI
Green Bay, WI
Janesville, WI
Lake Geneva, WI
Madison, WI
Manitowoc, WI
Middleton, WI
Milwaukee, WI
Mount Pleasant, WI
Oak Creek, WI
Onalaska, WI
Oshkosh, WI
Plover, WI
Rice Lake, WI
Rothschild, WI
Sheboygan, WI
Waukesha, WI
West Bend, WI
Barboursville, WV
Beckley, WV
Charleston, WV
Clarksburg, WV
Fairmont, WV
Fayetteville, WV
Hurricane, WV
Martinsburg, WV
Morgantown, WV
Princeton, WV
South Charleston, WV
Triadelphia, WV
Vienna, WV
Wheeling, WV
Casper, WY
Cheyenne, WY
Sheridan, WY
Kingston, Canada