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About Office Depot, Inc.

Paper and pens have made room for PC repair and point-of-sale services at office products giant Office Depot (#2 worldwide behind Staples). The office supply chain operates nearly 1,400 retail stores under the Office Depot and OfficeMax names through which it sells a wide selection of office and school supplies, furniture, printers, and breakroom and cleaning products. It has also moved into IT support and other business-to-business services, which it offers through CompuCom and other brands. After divesting all its international holdings, Office Depot operates entirely in North America.

Operations

Office Depot has three reportable segments: Business Solutions, Retail, and CompuCom.

The company generates nearly half its sales from the Business Solutions segment, which primarily provides products and services to businesses of all sizes, educational institutions, and government agencies through a dedicated sales force, telesales, and the internet. The Retail segment (about 40% of sales) includes the company's network of retail stores across the US, Puerto Rico, and the US Virgin Islands.

The CompuCom division was formed in late 2017 after Office Depot's purchase of CompuCom. It provides hardware and software installation and management, data centers, remote help desk, on-site IT professionals, and other services to North American enterprises. It accounts for 10% of sales.

Office Depot generates nearly 45% of sales from supplies, with technology accounting for about 40%; furniture and other products and copy and print services bring in the rest. The company's portfolio of exclusive product brands includes TUL, Foray, Brenton Studio, Ativa, WorkPro, Realspace and Highmark.

Geographic Reach

Office Depot operates a strong store network across the entire US, as well in Puerto Rico and the US Virgin Islands. About a third of its retail stores are in Texas, California, and Florida; other leading markets include Georgia, Illinois, North Carolina, Ohio, and Colorado.

The company has corporate offices in Boca Raton, Florida, and Fort Mill, South Carolina, as well as some 45 distribution centers and crossdock facilities in more than 20 US states and Puerto Rico (including about 5 each in California, Hawaii, and Wisconsin). In addition, it has about a dozen facilities in Canada and a global sourcing office in Shenzhen, China.

Sales and Marketing

In addition to retail stores, Office Depot sells its products and services through a business-to-business sales force, an inside sales organization, Internet sites, and direct marketing catalogs and call centers. It also markets its products through consortiums for non-exclusive buying arrangements.

The company serves consumers, small and midsized businesses, as well as large enterprises, schools and educational institutions, and government agencies.

Office Depot's advertising costs have been steady in recent years, from $272 million in 2016 to $270 million in 2018.

Financial Performance

Since jumping to $12.7 billion in 2014 after the purchase of OfficeMax, Office Depot's revenue has been on the decline. It has fallen nearly 15% over the past four years as the company struggles with less demand for traditional office products. (Revenue in 2018 was boosted by another acquisition.)

In 2018 the company reported revenue of $11 billion, up 8% from the prior year. A 7% decline in the Retail segment, impacted by store closures and falling same-store sales, was more than offset by full-year results of CompuCom, which was acquired in late 2017.

Net income was down that year, falling 43% to $104 as the rise of cost of good sold outpaced that of revenue by about a point. Interest expense also doubled in 2018.

Cash at the end of 2018 was $660 million, a decrease of $21 million from the prior year. Cash from operations contributed $616 million to the coffers, while investing activities used $249 million, mainly for capital expenditures. Financing activities used another $414 million, primarily as a result of debt retirement and payments on borrowings.

Strategy

As the traditional office products market shrinks, Office Depot is looking to transform into a provider of technology services and products (the company's CEO has said that technology is the office product of the future). With IT services provider CompuCom Systems now a division of the company, it has seen technology services and products grow from just under half of revenue at the end of 2016 to 60% at the end of 2018.

Office Depot, like most other retailers, is also focused on its e-commerce and omni-channel operations. It has launched services for buy online/store pickup and buy online/store ship, as well as store delivery in select markets. Buy online/store pickup sales grew nearly 25% in 2018.

To support its growth initiatives, the company has had to pull back in underperforming areas. It has been closing retail locations for several years, including some 20 stores in 2018, a lower number than in past years as Office Depot considers how its stores enhance and enable the omni-channel strategy. The company is also reliant on a single market now, having completely divested its non-US operations. It sold its European business in 2016, its operations in South Korea and China in 2017, and its Australian business in 2018.

Mergers and Acquisitions

Office Depot acquired seven businesses during 2018 for a total of about $114 million. These small purchases included six independent regional office supply distribution businesses that expanded the company's network geographically and one enterprise IT solutions integrator that provides a platform for selling Internet of Things-related hardware to the education market.

Late the previous year Office Depot acquired IT services provider CompuCom Systems for about $1 billion. The acquisition was a key step in Office Depot's move from a traditional office products retailer to a business services and technology provider. CompuCom purchases, installs, and manages hardware and software for corporate clients and offers remote help desk, data centers, on-site IT professionals, and other services.

Company Background

Pat Scher, Stephen Dougherty, and Jack Kopkin opened the first Office Depot, one of the first office supply superstores, in Lauderdale Lakes, Florida, in 1986. Scher was selected as chairman. By the end of the year the fledgling company had opened two more stores (both in Florida).

Office Depot opened seven more stores in 1987. When Scher died of leukemia that year, the company recruited David Fuente, former president of Sherwin-Williams' Paint Store Division, as chairman and CEO. Office Depot continued its breakneck expansion under Fuente. In 1988 -- the year the company went public -- it opened 16 stores and broke into new markets in four states.

The company acquired one of its top competitors, OfficeMax, in 2013 in an all-stock deal worth about $1.2 billion and moved heavily into IT-related services in late 2017 with the billion-dollar purchase of CompuCom.

 

Office Depot, Inc.

6600 N MILITARY TRL
Boca Raton, FL 33496-2434
Phone: 1 (561) 438-4800

Stats

Employer Type: Publicly Owned
Stock Symbol: ODP
Stock Exchange: , NASDAQ
EVP and CFO: Joseph T. Lower
CEO and Director: Gerry P. Smith
Chairman: Joseph S. Vassalluzzo
Employees (This Location): 2,400
Employees (All Locations): 44,000

Major Office Locations

Boca Raton, FL

Other Locations

Anchorage, AK
Fairbanks, AK
Juneau, AK
Anniston, AL
Birmingham, AL
Cullman, AL
Decatur, AL
Dothan, AL
Enterprise, AL
Florence, AL
Foley, AL
Gadsden, AL
Hoover, AL
Huntsville, AL
Irondale, AL
Mobile, AL
Montgomery, AL
Northport, AL
Opelika, AL
Oxford, AL
Prattville, AL
Tuscaloosa, AL
Benton, AR
Conway, AR
El Dorado, AR
Fayetteville, AR
Hot Springs, AR
Jonesboro, AR
Little Rock, AR
North Little Rock, AR
Rogers, AR
Springdale, AR
Apache Junction, AZ
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Bullhead City, AZ
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Alameda, CA
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Bakersfield, CA
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Peoria, IL
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Anderson, IN
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Bloomington, IN
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Columbus, IN
Evansville, IN
Fort Wayne, IN
Greenwood, IN
Highland, IN
Indianapolis, IN
Lafayette, IN
Merrillville, IN
Michigan City, IN
Mishawaka, IN
New Albany, IN
Richmond, IN
Vincennes, IN
Edwardsville, KS
Lawrence, KS
Olathe, KS
Salina, KS
Shawnee Mission, KS
Topeka, KS
Wichita, KS
Ashland, KY
Bowling Green, KY
Elizabethtown, KY
Florence, KY
Lexington, KY
London, KY
Louisville, KY
Murray, KY
Owensboro, KY
Paducah, KY
Richmond, KY
Somerset, KY
Alexandria, LA
Baton Rouge, LA
Bossier City, LA
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Gonzales, LA
Hammond, LA
Harahan, LA
Harvey, LA
Houma, LA
Kenner, LA
Lafayette, LA
Lake Charles, LA
La Place, LA
Mandeville, LA
Marrero, LA
Metairie, LA
Monroe, LA
New Iberia, LA
New Orleans, LA
Ruston, LA
Shreveport, LA
Slidell, LA
Thibodaux, LA
West Monroe, LA
Zachary, LA
Billerica, MA
Dorchester, MA
East Walpole, MA
Everett, MA
Foxborough, MA
Hanover, MA
Marlborough, MA
North Dartmouth, MA
Tewksbury, MA
Baltimore, MD
Bel Air, MD
Bowie, MD
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Hagerstown, MD
Lutherville Timonium, MD
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Prince Frederick, MD
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Silver Spring, MD
Waldorf, MD
Caribou, ME
Portland, ME
Ann Arbor, MI
Cadillac, MI
Canton, MI
Clarkston, MI
Clinton Township, MI
Dearborn, MI
Detroit, MI
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Farmington Hills, MI
Flint, MI
Grand Rapids, MI
Grandville, MI
Jackson, MI
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Lansing, MI
Lapeer, MI
Livonia, MI
Madison Heights, MI
Marquette, MI
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Novi, MI
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Petoskey, MI
Portage, MI
Rochester Hills, MI
Saginaw, MI
Southfield, MI
Southgate, MI
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Troy, MI
Utica, MI
Warren, MI
Westland, MI
White Lake, MI
Woodhaven, MI
Wyoming, MI
Alexandria, MN
Baxter, MN
Chanhassen, MN
Dilworth, MN
Duluth, MN
Eagan, MN
Eden Prairie, MN
Edina, MN
Elk River, MN
Forest Lake, MN
Inver Grove Heights, MN
Mankato, MN
Maple Grove, MN
Minneapolis, MN
Minnetonka, MN
Monticello, MN
Rochester, MN
Saint Cloud, MN
Saint Paul, MN
Savage, MN
Shakopee, MN
Stillwater, MN
Willmar, MN
Woodbury, MN
Blue Springs, MO
Bridgeton, MO
Chesterfield, MO
Columbia, MO
Ellisville, MO
Farmington, MO
Fenton, MO
Florissant, MO
Gladstone, MO
Independence, MO
Joplin, MO
Kansas City, MO
Lees Summit, MO
O Fallon, MO
Poplar Bluff, MO
Raymore, MO
Saint Charles, MO
Saint Joseph, MO
Saint Louis, MO
Saint Peters, MO
Springfield, MO
Warrensburg, MO
Washington, MO
Wentzville, MO
Biloxi, MS
Columbus, MS
Greenville, MS
Gulfport, MS
Hattiesburg, MS
Jackson, MS
Laurel, MS
Meridian, MS
Natchez, MS
Oxford, MS
Pascagoula, MS
Pearl, MS
Southaven, MS
Tupelo, MS
Vicksburg, MS
Billings, MT
Bozeman, MT
Great Falls, MT
Albemarle, NC
Apex, NC
Arden, NC
Asheville, NC
Burlington, NC
Cary, NC
Charlotte, NC
Durham, NC
Elizabeth City, NC
Fayetteville, NC
Garner, NC
Gastonia, NC
Goldsboro, NC
Greensboro, NC
Greenville, NC
Hickory, NC
High Point, NC
Huntersville, NC
Kannapolis, NC
Knightdale, NC
Lumberton, NC
Monroe, NC
Morrisville, NC
Pineville, NC
Raleigh, NC
Rocky Mount, NC
Salisbury, NC
Sanford, NC
Shallotte, NC
Shelby, NC
Smithfield, NC
Washington, NC
Wilmington, NC
Winston Salem, NC
Bismarck, ND
Fargo, ND
Grand Forks, ND
Minot, ND
Grand Island, NE
Kearney, NE
La Vista, NE
Lincoln, NE
Norfolk, NE
Omaha, NE
Papillion, NE
Burlington, NJ
Carlstadt, NJ
East Brunswick, NJ
Edison, NJ
Paulsboro, NJ
Union, NJ
Voorhees, NJ
Albuquerque, NM
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Las Cruces, NM
Roswell, NM
Santa Fe, NM
Carson City, NV
Elko, NV
Henderson, NV
Las Vegas, NV
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Albany, NY
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Grafton, WI
Green Bay, WI
Janesville, WI
Kenosha, WI
La Crosse, WI
Madison, WI
Manitowoc, WI
Marshfield, WI
Menomonee Falls, WI
Milwaukee, WI
New Berlin, WI
Oak Creek, WI
Oshkosh, WI
Pewaukee, WI
Rhinelander, WI
Rice Lake, WI
Sheboygan, WI
Wausau, WI
Wauwatosa, WI
West Bend, WI
Barboursville, WV
Charleston, WV
Martinsburg, WV
Morgantown, WV
Parkersburg, WV
Cheyenne, WY
Gillette, WY
Anjou, Canada
Barrie, Canada
Brampton, Canada
Burnaby, Canada
Calgary, Canada
Dartmouth, Canada
Dieppe, Canada
Edmonton, Canada
Fredericton, Canada
Gloucester, Canada
Hamilton, Canada
Kingston, Canada
Lachine, Canada
London, Canada
Moncton, Canada
Montréal, Canada
Mount Pearl, Canada
New Liskeard, Canada
North York, Canada
Ottawa, Canada
Québec, Canada
Saskatoon, Canada
Scarborough, Canada
Sudbury, Canada
Thunder Bay, Canada
Timmins, Canada
Toronto, Canada
Vancouver, Canada
Victoria, Canada
Waterloo, Canada
Winnipeg, Canada
Woodbridge, Canada