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About Dillard's, Inc.

Dillard's, Inc. is a department store chain operates about 290 locations in some 30 US states. It also operates about 30 clearance centers and an Internet store that offers a wide selection of merchandise including fashion apparel for women, men and children, accessories, cosmetics, home furnishings and other consumer goods. Dillard's exclusive brand merchandise includes Antonio Melani, Gianni Bini, GB, Roundtree & Yorke and Daniel Cremieux. The Company also operates a general contracting construction company, CDI Contractors, a portion of whose business includes constructing and remodeling stores for the Company. Founded in 1938 by William Dillard, family members, through the W. D. Company, control the company.

Operations

Dillard's' largest product category is ladies' apparel, with more than 20% of sales, followed by men's apparel and accessories with more than 15%, ladies' accessories and lingerie (15%), shoes (15%), and cosmetics (nearly 15%). Children's apparel, home and furniture, and construction bring in the remainder.

Most of its stores are located in suburban shopping malls and open-air centers. Customers may also purchase merchandise online at the company's e-commerce website, which features online gift registries and a variety of other services. Dillard's exclusive brand lines include Antonio Melani, Gianni Bini, GB, Roundtree & York, and Daniel Cremieux.

Beyond department stores, Dillard's owns CDI Contractors, a Little Rock, Arkansas-based construction firm that was started to build and remodel Dillard's' stores.

Geographic Reach

Texas and Florida are the Arkansas-based department store chain's two largest markets, accounting for about a third of total stores. The company operates about 290 Dillard's stores including over 25 clearance centers, representing nearly 50 million square feet of space, in about 30 states.

Sales and Marketing

Customers may also purchase their merchandise online at their website, www.dillards.com, which features online gift registries and a variety of other services.

The Company participates in the marketing of the private label credit cards, which includes the cost of customer reward programs. Through the reward programs, customers earn points that are redeemable for discounts on future purchases.

Advertising and promotional costs, which include newspaper, magazine, Internet, broadcast and other media advertising were approximately $39 million, $40 million and $43 for fiscal years 2019, 2018 and 2017, respectively.

Financial Performance

Dillard's has seen uneven revenues in recent years. Its annual revenues have fallen more than 4% since 2015.

Revenue was down to $6.3 billion in 2020, a 2% decrease from the year prior. Sales in comparable stores decreased 1%. Sales of ladies' apparel, ladies' accessories and lingerie, shoes, cosmetics and home and furniture decreased moderately, while sales of men's apparel remained essentially flat. Sales of juniors' and children's apparel increased slightly.

Net income was $111.1 million in fiscal year 2020, a drop from $170.3 million in fiscal year 2019 primarily due to a lower net sales and a $74.1 million decrease in its tax benefits.

Cash provided by operating activities was $365.1 million in fiscal 2020, while investing activities used $68.1 million. Financing activities used another $143.4 million. Dillard's ended the year with $277.1 million in cash and cash equivalents.

Strategy

Traditional department store chains have struggled in recent years, and Dillard's has not been immune to the challenging retail environment.

While other department store chains have made some radical changes to reach modern customers, Dillard's is known for maintaining its traditional format at a high quality level, offering on-trend fashions, and investing in superior customer service. The company has a loyal older customer base that has remained true to the chain, which has helped it during the downturn.

Currently, Dillard's merchandise selections brands such as Antonio Melani, Gianni Bini, GB, Roundtree & Yorke and Daniel Cremieux. The company is aiming to grow their private label merchandise program and have recently invested in development and procurement resources and marketing efforts related to these exclusive brand offerings.

Looking to reduce costs, Dillard's has continued to close underperforming stores in recent years.

Dillard's, Inc.

1600 Cantrell Rd
Little Rock, AR 72201-1145
Phone: 1 (501) 376-5200

Firm Stats

Employer Type: Publicly Owned
Stock Symbol: DDS
Stock Exchange: , NYSE
Chairman and CEO: William Dillard
President: Alex Dillard
SVP, Co-Principal Financial Officer and Principal Accounting Officer: Phillip R. Watts
Employees (This Location): 500
Employees (All Locations): 38,000

Major Office Locations

Little Rock, AR

Other Locations

Anniston, AL
Auburn, AL
Dothan, AL
Florence, AL
Huntsville, AL
Mobile, AL
Montgomery, AL
Spanish Fort, AL
Fayetteville, AR
Fort Smith, AR
Hot Springs, AR
Jonesboro, AR
Little Rock, AR
Mabelvale, AR
Maumelle, AR
North Little Rock, AR
Pine Bluff, AR
Rogers, AR
Casa Grande, AZ
Chandler, AZ
Flagstaff, AZ
Gilbert, AZ
Glendale, AZ
Lake Havasu City, AZ
Mesa, AZ
Phoenix, AZ
Prescott, AZ
Scottsdale, AZ
Sierra Vista, AZ
Tucson, AZ
Yuma, AZ
El Centro, CA
Palmdale, CA
Stockton, CA
Aurora, CO
Broomfield, CO
Colorado Springs, CO
Littleton, CO
Pueblo, CO
Westminster, CO
Altamonte Springs, FL
Boynton Beach, FL
Brandon, FL
Clearwater, FL
Daytona Beach, FL
Estero, FL
Fort Lauderdale, FL
Fort Myers, FL
Gainesville, FL
Jacksonville, FL
Jensen Beach, FL
Lakeland, FL
Lake Wales, FL
Mary Esther, FL
Melbourne, FL
Merritt Island, FL
Miami, FL
Naples, FL
Ocala, FL
Ocoee, FL
Orange Park, FL
Orlando, FL
Oviedo, FL
Panama City, FL
Pembroke Pines, FL
Pensacola, FL
Port Charlotte, FL
Port Richey, FL
Saint Petersburg, FL
Sanford, FL
Sarasota, FL
Tallahassee, FL
Tampa, FL
Vero Beach, FL
Wesley Chapel, FL
West Palm Beach, FL
Albany, GA
Alpharetta, GA
Atlanta, GA
Augusta, GA
Buford, GA
Douglasville, GA
Lithonia, GA
Newnan, GA
Savannah, GA
Tifton, GA
Valdosta, GA
Coralville, IA
Council Bluffs, IA
Davenport, IA
Waterloo, IA
West Des Moines, IA
Boise, ID
Idaho Falls, ID
Fairview Heights, IL
Marion, IL
Moline, IL
Clarksville, IN
Evansville, IN
Richmond, IN
Manhattan, KS
Olathe, KS
Overland Park, KS
Salina, KS
Shawnee Mission, KS
Topeka, KS
Wichita, KS
Bowling Green, KY
Crestview Hills, KY
Lexington, KY
Louisville, KY
Paducah, KY
Alexandria, LA
Baton Rouge, LA
Bossier City, LA
Gretna, LA
Hammond, LA
Houma, LA
Kenner, LA
Lafayette, LA
Lake Charles, LA
Metairie, LA
Monroe, LA
Shreveport, LA
Slidell, LA
Chesterfield, MO
Columbia, MO
Independence, MO
Jefferson City, MO
Kansas City, MO
Saint Joseph, MO
Saint Louis, MO
Saint Peters, MO
Springfield, MO
Biloxi, MS
Hattiesburg, MS
Meridian, MS
Ridgeland, MS
Southaven, MS
Vicksburg, MS
Billings, MT
Missoula, MT
Asheboro, NC
Asheville, NC
Burlington, NC
Cary, NC
Chapel Hill, NC
Charlotte, NC
Gastonia, NC
Greensboro, NC
Hickory, NC
High Point, NC
Pineville, NC
Raleigh, NC
Salisbury, NC
Wilmington, NC
Winston Salem, NC
Grand Island, NE
Lincoln, NE
Omaha, NE
Albuquerque, NM
Clovis, NM
Farmington, NM
Las Cruces, NM
Santa Fe, NM
Henderson, NV
Las Vegas, NV
Reno, NV
Ashtabula, OH
Beachwood, OH
Canton, OH
Cincinnati, OH
Cleveland, OH
Fairlawn, OH
Maumee, OH
Mentor, OH
Niles, OH
North Olmsted, OH
Strongsville, OH
Toledo, OH
Youngstown, OH
Bartlesville, OK
Enid, OK
Lawton, OK
Muskogee, OK
Norman, OK
Oklahoma City, OK
Shawnee, OK
Tulsa, OK
Aiken, SC
Anderson, SC
Charleston, SC
Columbia, SC
Greenville, SC
Myrtle Beach, SC
North Charleston, SC
Spartanburg, SC
Chattanooga, TN
Clarksville, TN
Collierville, TN
Franklin, TN
Goodlettsville, TN
Knoxville, TN
Memphis, TN
Murfreesboro, TN
Nashville, TN
Abilene, TX
Amarillo, TX
Arlington, TX
Austin, TX
Beaumont, TX
Brownsville, TX
Cedar Hill, TX
Cedar Park, TX
College Station, TX
Corpus Christi, TX
Dallas, TX
Denton, TX
El Paso, TX
Fort Worth, TX
Friendswood, TX
Frisco, TX
Garland, TX
Harlingen, TX
Houston, TX
Humble, TX
Hurst, TX
Irving, TX
Killeen, TX
Lake Jackson, TX
Laredo, TX
Lewisville, TX
Longview, TX
Lubbock, TX
Mcallen, TX
Mckinney, TX
Mesquite, TX
Midland, TX
Odessa, TX
Pearland, TX
Plano, TX
Port Arthur, TX
San Angelo, TX
San Antonio, TX
Sherman, TX
Sugar Land, TX
Temple, TX
Texarkana, TX
Texas City, TX
The Woodlands, TX
Tyler, TX
Victoria, TX
Waco, TX
Wichita Falls, TX
Ogden, UT
Provo, UT
Salt Lake City, UT
St George, UT
Chesapeake, VA
Newport News, VA
Norfolk, VA
Richmond, VA
Virginia Beach, VA
Cheyenne, WY