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Crisis Text Line

About Crisis Text Line


Crisis Text Line was launched in August 2013. Two years earlier, Nancy Lublin had realized the need for a “trusted, text-based resource for young people to access the help they needed” when she was serving as CEO of online youth activism organization Lublin wanted to create a tech-forward organization that would connect well trained volunteers to folks who needed them most, instantly. Since its founding, Crisis Text Line has trained over 39,000 volunteers and has had over four million text conversations with people in crisis. The text line has reached nearly every single area code in the United States.

When a person texts the line, a volunteer will respond within five minutes. Up to 50 people are available at a time from anywhere where they are connected to the internet. Crisis counselors undergo 30 hours of official training and commit to four hours of volunteering a week. Supervisors and coaches support the crisis counselors through every text conversation. Supervisors are paid professionals who monitor conversations in real time. These professionals have expertise and experience in crisis intervention that allows them to support and collaborate with counselors to provide the best and most welcoming environment for those in crisis. Coaches provide support and advice outside of crisis conversations. From training to feedback on real conversations, the coaches are able to give words of expertise, critique, and comfort about the work and training.

Crisis Text Line is a 501(c)(3) nonprofit. Most funds come from donations, and over 70 percent of funds are put directly towards running the programs that have helped so many people in crisis. Corporate sponsors like Google, Facebook, and Verizon help the Crisis Text Line fund management and overhead costs. The Crisis Text Line has proved itself an essential platform for folks in crisis. Volunteers foster empathetic and compassionate connections that reach and support people who may feel like they have nowhere else to turn. The work is critical and has made an impact on millions of lives.

Crisis Text Line

19 W 21st St
New York, NY

Firm Stats

Co-Founder & CEO: Nancy Lublin

Major Office Locations

New York, NY

Major Departments & Practices

Business Development
Data and Engineering