Skip to Main Content

About Charter Communications Operating LLC

Charter Communications is on the list of being the #2 largest cable operator in the US and a leading broadband communications services company providing video, Internet and voice services. The combined company has a nationwide footprint, serving nearly 30 million residential and commercial customers across the US. Under the Spectrum brand, the company offers a full range of telecommunications services to residential subscribers including cable TV, high-speed internet, Voice over IP (VoIP) telephone, and entertainment packages. Its services for businesses include internet access, data networking, fiber connectivity, and telephone services. The company offers mobile phone service through a deal with Verizon Communications.

Operations

Most of Charter Communications' revenue comes from the residential side of its operations with the rest provided by commercial services, advertising and mobile services.

Residential video services (nearly two-fifth of revenue) range from basic programming to premium channels as well as pay-per-view and video-on-demand. It also offers digital video recording and its Spectrum TV App provides subscribers' access to TV on mobile devices.

Residential internet services (about 35% of revenue) provide tiers of service based on the speed of the internet connection (the highest is 940 megabits). Download speeds of 100 Mbps are available to most subscribers while the highest speeds are confined to smaller service areas.

Charter's residential voice services (nearly 5% of revenue) use VoIP technology to transmit digital voice signals over its network. Voice services include local and long distance calling to the US, Canada, Mexico, and Puerto Rico, voicemail, call waiting, caller ID, call forwarding, and other features.

The services for small and medium businesses (nearly 10% of revenue) are similar to those for residential customers with the addition of web hosting, e-mail, security, and multi-line telephone service.

For bigger businesses (around 5% of revenue), Charter offers fiber-delivered communications and managed IT solutions as well as high-capacity last-mile data connectivity services to wireless and wireline carriers, ISPs, and other competitive carriers. Managed IT offerings include Cloud Infrastructure as a Service, Cloud Desktop as a Service, managed hosting, and messaging.

The company's advertising sales division which accounts the remainder, Spectrum Reach, offers local, regional, and national businesses advertise slots in individual and multiple markets on cable television networks. Charter also operates several regional sports and news networks.

Geographic Reach

Headquartered in Stamford, Connecticut, Charter Communications does business in 40-some states, covering the US from Maine to Hawaii and from the Canadian border to the Gulf of Mexico. The company's five biggest regions (out of 11) are the West with around 4.7 million customer relationships, and around 3 million each for Texas, the Northeast, Central, and the Carolinas.

Sales and Marketing

Charter Communications emphasizes its bundled services (combinations of video, internet, and voice) in its advertising and marketing efforts under the Spectrum brand. It has instituted a common set of pricing and packing for all it markets. The company's marketing organization manages the direct sales, online, outbound telemarketing, and store channels.

Financial Performance

Charter's revenue has been rising for the last five years. It has an overall growth of 369% between 2019 and 2015. Meanwhile, its net income has been fluctuating for the last five years with a notable surge in2017.

Charter's revenue in 2019 was $45.8 billion, a $2.1 billion growth compared to the $43.6 billion revenue it had in 2018.

Net income grew 36% from $1.2 billion in 2018, to $1.7 billion in 2019.

Charter's cash skyrocketed to $3.5billion in 2019 from about $765 million in 2018. Operating activities contributed $11.7 billion in 2019, while cash from investing activities used about $7.3 billion and financing activities used $1.6 billion.

Strategy

Charter's core strategy is to use its network to deliver high quality products at competitive prices, combined with outstanding service. This strategy, combined with simple, easy to understand pricing and packaging, is central to The Company's goal of growing its customer base while selling more core connectivity services, which include both fixed and mobile Internet, video and voice services, to each individual customer. The Company executes this strategy by managing its operations in a consumer-friendly, efficient and cost-effective manner. Charter's operating strategy includes insourcing nearly all of our customer care and field operations workforces, which results in higher quality service delivery. Capital expenditures were $7.2 billion and $9.1 billion for the years ended December 31, 2019 and 2018, respectively. The decrease was primarily due to lower customer premise equipment expenditures as a result of the completion of The Company's all-digital conversion and fewer SPP migrations, lower scalable infrastructure as a result of the completion of the roll-out of DOCSIS 3.1 technology across Charter's footprint and lower support spending with the substantial completion of the integration of TWC and Bright House.

Company Background

Driven by dreams of creating a "wired world," chairman Paul Allen (a co-founder of Microsoft who died in 2018) reportedly poured more than $12 billion into Charter since 1998, and the billionaire saw most of that investment evaporate. After expanding through the purchase of a slew of small-town cable assets that needed extensive infrastructure upgrades, Charter experienced ongoing subscriber losses, financial losses, and a debt load of more than $20 billion. Faced with legal opposition from some of its lenders, the company's 2009 bankruptcy reorganization plan eliminated about $8 billion of debt, reduced annual interest expenses by about $830 million. The company bounced back over the ensuing years with annual revenue increases that reached sales of $9.7 billion in 2015, the year before the Time Warner and Bright House acquisitions.

Charter Communications Operating LLC

12405 Powerscourt Dr
Saint Louis, MO 63131-3673
Phone: 1 (314) 965-0555

Firm Stats

Employer Type: Privately Owned
SENIOR DIRECTOR OF TECHNOLOGY: Gerard Keane
Sales Manager: Libby Nolan
Director Treas Operations: Michael Rose
Employees (This Location): 400
Employees (All Locations): 1,800

Major Office Locations

Saint Louis, MO

Other Locations

Albertville, AL
Piedmont, AL
Troy, AL
Vestavia Hills, AL
Alhambra, CA
Chico, CA
Crescent City, CA
Long Beach, CA
Redding, CA
San Luis Obispo, CA
Victorville, CA
Watsonville, CA
Burlington, CO
Centennial, CO
Denver, CO
Newtown, CT
North Windham, CT
Winsted, CT
Alpharetta, GA
Athens, GA
Columbus, GA
Dalton, GA
Duluth, GA
Fort Benning, GA
Grovetown, GA
Mcdonough, GA
Smyrna, GA
Belleville, IL
Centralia, IL
Maryville, IL
Taylorville, IL
Fort Riley, KS
Cumberland, KY
Hopkinsville, KY
Louisville, KY
Murray, KY
Hammond, LA
Marksville, LA
Thibodaux, LA
Westborough, MA
Worcester, MA
Bay City, MI
Coldwater, MI
Davison, MI
Grand Haven, MI
Grand Rapids, MI
Kalamazoo, MI
Owosso, MI
Mankato, MN
Rochester, MN
Arnold, MO
Chesterfield, MO
Columbia, MO
Florissant, MO
Osage Beach, MO
Saint Peters, MO
Sedalia, MO
Brookhaven, MS
Missoula, MT
Asheville, NC
Boone, NC
Hickory, NC
Holly Ridge, NC
Lenoir, NC
Lincolnton, NC
Roanoke Rapids, NC
Tarawa Terrace, NC
Waynesville, NC
Beatrice, NE
Hastings, NE
Kearney, NE
North Platte, NE
Scottsbluff, NE
Carson City, NV
Fallon, NV
Reno, NV
New York, NY
Burns, OR
Coos Bay, OR
Cottage Grove, OR
Pendleton, OR
Bradford, PA
Warren, RI
Greenville, SC
Laurens, SC
Union, SC
West Columbia, SC
Cleveland, TN
Columbia, TN
Cookeville, TN
Jasper, TN
Kingsport, TN
Knoxville, TN
Lebanon, TN
Maryville, TN
Mc Kenzie, TN
Morristown, TN
Murfreesboro, TN
Sevierville, TN
Cleburne, TX
Denton, TX
Fort Worth, TX
La Grange, TX
Rockwall, TX
Stamford, TX
Waxahachie, TX
Weatherford, TX
Colonial Beach, VA
Wytheville, VA
Ellensburg, WA
Vancouver, WA
Wenatchee, WA
Yakima, WA
Altoona, WI
Ashland, WI
Clintonville, WI
Fond Du Lac, WI
Juneau, WI
Madison, WI
Onalaska, WI
Rice Lake, WI
Sheboygan, WI
Wausau, WI
West Salem, WI
Beckley, WV