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Mercer LLC
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At a Glance

Uppers

“Everyone is friendly and willing to teach from their experiences.”

“I am proud to work for the best firm in the business.”

“Thought leadership and collaboration.”

Downers

“Can be slow to move at times, lots of internal red tape.”

“Firm leadership has historically managed quarter to quarter; layoffs lurking every year.”

“Sometimes we lag in technology innovation.”

The Buzz

“Prestigious in some areas (e.g. HR).”

“The #1 HR consulting firm—huge influence and worldwide presence.”

“Bureaucratic.”

About Mercer LLC

Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Mercer's more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries.  Mercer is a business of Marsh & McLennan Companies (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With more than 76,000 colleagues and annualized revenue approaching $17 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit www.mercer.com. Follow Mercer on Twitter @Mercer.

Different names, same business

From the beginning, Mercer has been in the business of putting people's futures first. In 1945, William M. Mercer, Ltd began in Canada and grew to become a premier provider of actuarial and benefits consulting services. Acquired by Marsh & McLennan Companies in 1959 and merged with their own employee benefits department, the firm expanded through growth and acquisition to become a global leader in health, wealth and career.

Breaking down the business

Mercer organizes its business around three key areas: Health, Wealth and Career, each with distinct areas of practice.

 Health

Mercer is a leader in the health and benefits marketplace globally, and is the largest health benefits broker in the United States. The firm delivers trusted advisory services, brokerage and innovative solutions that help employers and their employees improve the quality, cost and experience of healthcare. Whether a small business, a domestic employer, or a large multinational firm, Mercer can deliver custom health and benefits solutions that meet unique client needs. Mercer provides access to local market thought leaders as well as national and international resources that advise on regulatory compliance and innovative strategies across health benefits, pharmacy, network providers and population health. Outside of the US, Mercer’s Health business goes to market with its Marsh & McLennan Companies sister company, Marsh, as “Mercer Marsh Benefits”.

 Wealth

 Mercer is the world's largest institutional investment advisor with more than $12 trillion in assets under advisement and $282 billion in assets under delegated management. The firm is also a global leader in the provision of actuarial and related services. Its Wealth business provides services to clients in four broad areas:

  1. Defined Contribution (DC) - DC plans are now the primary source of retirement income for many individuals.  Mercer's consultants work with clients to develop retirement and financial wellness strategies that support desired business and employee outcomes.  They advise sponsors on investments, governance and management of fiduciary risk through the firm's delegated DC offerings.
  2. Defined Benefit (DB) - Mercer’s consultants provide clients with a holistic view of assets and liabilities within their pension plans.  The firm's innovative strategies help clients take advantage of market opportunities and execute both asset and liability transactions efficiently. A range of advisory and delegated services are available.
  3. Not-for-Profit - As a trusted advisor and recognized industry leader, Pavilion, a Mercer Practice, advises endowments, foundations, health care organizations and faith-based institutions on essential investment strategy decisions appropriate to their missions and spending requirements. Pavilion offers a full suite of services especially tailored for not-for-profit organizations.
  4. Financial Intermediaries - Mercer offers extensive capital-market and manager-selection research capabilities as well as asset allocation model portfolios, helping financial intermediaries to reduce risk and achieve better outcomes for their own clients.

Career

Mercer's Career business provides products and services to clients in four broad areas:

  1. Talent management - Mercer's Talent Strategy and Mobility practices help clients forecast their talent needs and devise strategies to build and leverage talent.
  2. HR functional excellence - Mercer's HR Transformation experts help organizations improve the way HR operates and transform people processes and practices to optimize their talent and enable HR talent to thrive.
  3. Digitization – Mercer’s Digital experts help organizations of all sizes to transition to a digital future and empower the workforce for the future. As an implementation partner for both Workday and ServiceNow, Mercer is committed to transforming its clients' businesses in a sustainable way to ensure they get the most out of their cloud platform investment.
  4. Communication & Change - Mercer's dedicated Communication practice supports the firm’s work in the areas of careers and talent, as well as in relation to communicating wellness programs, employee benefits and wealth management strategies. Clients also often come to Mercer for its change capabilities in support of organizational changes and technology implementations - areas which all practices touch on.

The company's extended offerings include a dedicated M&A business, which is part of its Multinational Client Group.

Multinational Client Group (includes M&A Consulting and International Consulting)

Mercer's Multinational Client Group (MCG) brings together the Global Consulting and M&A consulting businesses, plus four Industry Verticals (Financial Services, Energy, Insurance and Technology) to have a client-centric view and intimate knowledge of industries and related people, investment and risk challenges to enhance client value. It also includes the firm's When Women Thrive platform.

A key part of MCG is a Premier Client program, which "provides an elevated consulting experience across Health, Wealth, Career and M&A."

In the News

June 2019

Mercer’s 25th annual Cost of Living Survey finds cities in Asia most expensive locations for employees working abroad

Mercer’s 2019 Cost of Living Survey finds that eight out of the top ten of the world’s most expensive cities for expatriates are Asian cities, resulting from high costs for expatriate consumer goods and a dynamic housing market. Tokyo (2), Singapore (3) and Seoul (4) top the list, while the costliest city in the world for the second consecutive year is Hong Kong (1). Other cities appearing in the top ten are Zurich (5), Shanghai (6), Ashgabat (7), Beijing (8), New York City (9), and Shenzhen (10). The world’s least expensive cities for expatriates are Tunis (209), Tashkent (208), and Karachi (207). 

June 2019

Defined Benefit Plan Sponsors Reassessing Long-term Goals due to Volatile Markets and Uncertain Costs

With the benefit of a decade of generally positive market performance, a growing number of plan sponsors report improvements in their funded status, making it more economically feasible for many defined benefit (DB) plans to actively de-risk and rethink their investment governance approaches. That’s a key conclusion of the latest Mercer/CFO Research 2019 Risk Survey, “Pension Management: Creating a Roadmap to Success,” released today.

April 2019

Institutional Investors Urged to Act as Climate Change Poses Impact On Returns

Mercer’s latest climate change report identifies short and long term actions investors can consider to mitigate risks and access opportunities. The Sequel models three climate change scenarios, a 2°C, 3°C and 4°C average warming increase on preindustrial levels, over three timeframes – 2030, 2050 and 2100. The longer timeframe (Mercer’s 2015 report was modeled to 2050) provides greater visibility into the expected impacts of natural catastrophes and resource availability for each temperature increase.

March 2019

Mercer 2019 Quality of Living survey: San Francisco ranks highest amongst US cites

Mercer’s 21st annual Quality of Living survey shows that many cities around the world still offer attractive environments in which to do business, and the best understand that the quality of living is an essential component of a city’s attractiveness for businesses and mobile talent. Globally, Vienna tops the ranking for the 10th year running, closely followed by Zurich (2). In joint third place are Auckland, Munich and Vancouver – the highest-ranking city in North America for the last 10 years. Singapore (25), Montevideo (78) and Port Louis (83) retain their status as the highest-ranking cities in Asia, South America and Africa respectively.

February 2019

With more business disruption expected, making organizations “future-fit” is top of mind, new study finds

Mercer’s 2019 Global Talent Trends study identifies four top trends shaping the future of work. Nearly two-thirds (65%) of executives in the United States predict significant disruption in the next three years, compared to 35% in 2018. As executives focus on making their organizations “future-fit”, significant human capital risks – including the ability to close the skills gap and overcome employee change fatigue – can impede transformation progress. Addressing these concerns is paramount, given that only 37% of executives rate their company’s ability to mitigate human capital risks as very effective.

February 2019

New report from Mercer and RedThread Research shows rapidly expanding market for Diversity & Inclusion technology

A new report from RedThread Research and Mercer, Diversity and Inclusion Technology: The Rise of a Transformative Market offers insights and analysis into the rapidly expanding market for Diversity & Inclusion (D&I) technology solutions. The report explores and maps the landscape of this newly emerging technology category and includes a comprehensive review of vendors and their D&I solutions. It also includes insights from corporate leaders who are using D&I technology to help strategically accelerate diversity as a key element of their workforces of the future.

Mercer LLC

1166 Avenue of the Americas
New York, NY 10036
Phone: (212) 345-7000

Stats

Employer Type: Subsidiary
Stock Symbol: MMC
Stock Exchange: NYSE
President & CEO: Martine Ferland
2019 Employees (All Locations): 25,000

Major Office Locations

New York, NY (HQ)
Offices in 44 countries

Major Departments & Practices

Health
Wealth
Career