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Kaiser Associates
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At a Glance


“Camaraderie among consultants.”

“Amazing client opportunities at an early tenure.”

“Promotion and advancement opportunities.”


“Lack of resources during peak times.”

“Sometimes limited project variability.”

“Work/life balance is not consistent across practices.”

About Kaiser Associates

Founded in 1981, Kaiser Associates is a global strategy consulting firm with offices in Washington DC, London, São Paulo, and Hong Kong. The firm’s business is divided into three main areas: corporate strategy, public sector strategy, and performance improvement / organization development.

Kaiser Associates’ client base is equally global. Its selective and elite client base includes 5 of Fortune’s Top 20 “World’s Most Admired Companies” (2019), as well as leading private equity firms and U.S. government entities.

Kaiser Associates offers employees a distinctive consulting experience that combines the client prestige and diverse opportunity of a large firm with the close-knit community of a small firm. With support from senior leadership and an entrepreneurial culture, consultants assume responsibility beyond age and tenure, affording accelerated development and stretch opportunities. 

In recent years, Kaiser Associates has increased its investment in talent management, formal and informal training, and individual professional development to support growth initiatives through 2020 and beyond.  The firm has introduced an individual professional development budget to encourage consultants to continue learning and accelerate skill building outside of its core curriculum.  Kaiser Associates consultants care deeply about their work, their colleagues, and their communities, and their passion is reflected in their workplace engagement. Consultants regularly engage in service and diversity initiatives as well as fun events that grow the community and deepen collegial bonds.

Kaiser means king of fact-based strategy

Kaiser Associates was founded in 1981 as a spin-off of Strategic Planning Associates (SPA), which was itself a spin-off of BCG. From the very beginning, Kaiser has been dedicated to fact-based strategy and implementation. A better fact base drives better, faster & more confident decisions, and Kaiser’s specialized research capability creates the most robust and relevant fact base, with unparalleled richness and granularity. Kaiser was a pioneer of Benchmarking, publishing Beating the Competition: A Practical Guide to Benchmarking in 1985. Kaiser continues to help clients design and implement breakthrough solutions based on hard facts/benchmarks and proven results.

Going public (sector)

In 2010, Kaiser Associates formally established a Public Sector practice to bring the firm's private sector strategy, performance improvement, and organization development capabilities to U.S. government entities that face similar strategic and operational challenges. Kaiser combines Benchmarking and relevant commercial best practices with proven management frameworks to transform government organizations.  The team is one of the largest practices in the firm, a result of its increased presence and recognition in the Public Sector, including its high-profile 2018 win in the White House’s IT Modernization Centers of Excellence program.  Also in 2018, one of Kaiser’s Public Sector Vice Presidents was nominated and appointed as the Under Secretary for Benefits in the U.S. Department of Veterans Affairs.

Going the distance

With over 130 employees, international offices in exciting cities, and a variety of in-house language capabilities, Kaiser boasts a global reach to support its always-expanding client base. It serves global multinational clients from offices in Washington, D.C., London, São Paulo and Hong Kong.  Because of the global nature of Kaiser's clients and work, consultants in the different regional offices often partner together on projects for the same multinational client, with opportunities for short-term transfers to other offices.

In the News

May 2019

Opportunity Honks: How to Keep the Gig Economy Growing

Silvio Piserchia | May 13, 2019 

New Study Forecasts Double-Digit Annual Growth, But Retaining Freelancers A Constant Challenge

Ride-hailing to home-sharing. Restaurant delivery to babysitting. Handmade crafting to at-home coding. The global Gig economy generated USD$204 billion in gross volume in 2018, according to a new study conducted by Mastercard and Kaiser Associates which also projects double-digital annual growth over the next five years.

As we grow more accustomed to the economics of sharing and enjoy the benefits of on-demand services, and as developing yet rapidly digitizing markets expand the pool of Gig workers, the value generated by the digital platforms is projected to more than double to USD$455 billion by 2023. 

Both giants and up-and-coming digital platforms are competing fiercely for Gig workers, particularly when expanding to new markets where a sizeable pool of workers is needed to encourage demand by customers. And it’s a big problem in the largest Gig economy sector, transportation-related services, where attrition rates are notoriously high – as much as 68 percent for new Uber drivers,

Just as a quality pool of workers is essential to maintaining the level of customer experience that keeps consumers coming back and the company growing, a platform that supports the needs of Gig workers is critical to keeping those workers from jumping to a competitor.

September 2018

Talent Board Announces Winners of 2018 North American Candidate Experience Awards


An unprecedented 65 companies recognized for candidate experience excellence.

SAN FRANCISCO, Sept. 6, 2018 /PRNewswire/ -- Talent Board, a non-profit organization focused on the promotion and benchmark research of a quality candidate experience, today revealed the winners of the 2018 North American Candidate Experience (CandE) Awards. Two hundred companies registered to participate in the 2018 North American Talent Board CandE Awards benchmark research program, which ultimately collected the thoughts and experiences of over 130,000 job candidates.

The 2018 North American CandE Awards winners are: (alphabetical order)

….JetBlue Airways, Johnson & Johnson, Kaiser Associates, Kimberly-Clark Corporation, KPMG Group, Kronos Inc….

March 14, 2018

GSA Issues Initial Awards for IT Modernization Centers of Excellence

Working to ensure the United States remains the world’s leader in technological innovation, GSA has issued the initial set of awards related to the wide-scale IT modernization efforts.

Washington, D.C. -- The U.S. General Services Administration (GSA) today announced the issuance of five awards that will start the first phase of work for each of the five GSA-housed IT Modernization Centers of Excellence (CoE). An integral part of the administration’s government-wide IT modernization plan, the CoEs provide agencies with consulting and IT engineering services to radically improve the way agencies design services and interact with their customers.

Each CoE will tackle distinct tasks, beginning with the first lighthouse agency, the U.S. Department of Agriculture (USDA). To perform the work at USDA, GSA issued the awards to SIE Consulting Group for Cloud Adoption; McKinsey & Company, Inc. for IT Infrastructure Optimization; ICF Incorporated, LLC for Customer Experience; Kaiser Associates, Inc. for Contact Center; and ICF Incorporated, LLC for Service Delivery Analytics.

“The awards announced today mark a major milestone in implementing the administration’s far-reaching federal IT modernization effort,” said GSA’s Acting Director of Technology Transformation Services (TTS) and Deputy Commissioner of the Federal Acquisition Service Joanne Collins Smee. “GSA will play a pivotal role in this endeavor, and our team will be at the tip of the spear constantly focusing on meaningfully improving outcomes for our agency partners. We look forward to working closely with the award recipients and our great partners at USDA - the first lighthouse agency for the CoEs - to bring about a federal IT infrastructure that will make it easier for the American people to interact with their government.”


Why Work Here

Why Kaiser?

Managing by Fact. The gold standard in fact-based strategy consulting.

Kaiser Associates

1615 L St., NW
13th Floor
Washington, DC 20036
Phone: (202) 454-2000

Firm Stats

Employer Type: Private
Managing Director, North America: Lisa P. Pryor
2019 Employees (All Locations): 135

Major Office Locations

Washington, DC (Global HQ)
São Paulo
Kuala Lumpur

Major Departments & Practices



Consumer & Retail

Financial Services & Payments


Industrial Goods & Services

Private Equity and M&A

Public Sector

Technology, Media & Telecommunications (TMT)




Benchmarking & Best Practices

Strategic/Business Planning

Market Sizing/Forecasting & Market Opportunity Assessment

White Space Growth & Disruptive Growth

Commercial & Operational Due Diligence

Commercial Strategy / Go To Market Capability Building / Launch Support

Customer and Channel Value Creation, including Voice of Customer

Supply Chain Network Design & Performance

Organization Design & Development / Workforce Planning

Post-Acquisition Integration / Structuring for Scalability

Change Management