2019 Vault Rankings
Yes, IBM stands for International Business Machines, but these days Big Blue goes well beyond computer manufacturing. IBM Global Services, which provides business and IT consulting, has become an increasingly important factor in its parent's bottom line.
IBM's first foray into IT services was in 1989, when the company signed a deal with Eastman Kodak to design, build and manage a state-of-the-art data center at Kodak headquarters in New York. Around the same time, IBM began offering business recovery services to its hardware and software clients.
In 2002, IBM solidified its reputation as a consulting provider, and not just a software/hardware firm, when it acquired PricewaterhouseCoopers Consulting. The deal added 30,000 employees in 52 countries to IBM's consulting teams. In 2005, IBM sold off its PC business--further proof that the sum of Big Blue is greater than its computer parts.
Infrastructure and professional services
Today, IBM's Global Services solutions typically revolve around consulting services, IT infrastructure and software. Within IBM Global Services, there are two separate segments: Global Technology Services (GTS) and Global Business Services (GBS). The former works primarily in infrastructure, relying on IBM's global scale, standardization and automation. This unit provides outsourcing services, integrated technology services and maintenance. GBS, meanwhile, is the professional services arm of the company, offering consulting, application management services and systems integration. According to company literature, GBS is "the world's largest consulting organization."
Meanwhile, GBS clients include morethan 90 percent of the communications, retail and electroniccompanies in the Fortune 500 and more than half of all Fortune1000 companies. GBS serves a litany of industries, including automotive, aerospace and defense, banking, chemicals and petroleum, consumer products, education, electronics, energy and utilities, financial markets, government, healthcare, insurance, life sciences, media and entertainment, retail, telecommunications, and travel and transportation.
1 New Orchard Road
Armonk, NY 10504-1722
Employer Type: Public
Stock Symbol: IBM
Stock Exchange: NYSE
Chairwoman, President and CEO, IBM: Ginni Rometty
2016 Employees (All Locations): 190,000
IBM Interactive Experience (iX)
Cognitive Business Solutions
Big Data & Analytics Consulting
Cloud Business Solutions
Mobile Consulting and Solutions
Finance, Risk & Fraud Consulting
Business Process Services
Application Innovation Consulting
Talent and Engagement