About Safeco Corporation
Through its operating subsidiaries, Liberty Mutual is one of the top property/casualty insurers in the US and among the top 10 providers of automobile insurance. The company also offers homeowners insurance, workers' compensation, general liability, surety, commercial multi-peril, and other lines for individuals, families, and small to large companies. Liberty Mutual operates through two business divisions: Global Retail Markets and Global Risk Solutions. It distributes its products through a blend of independent and exclusive agents, brokers, and direct sales in the US and about 30 other countries.
The company conducts its business through two segments: Global Retail Markets and Global Risk Solutions.
The Global Retail Markets segment, which accounts for 70% of sales, is organized into the following three market segments: US, West, and East. The US segment's Personal Lines business offers auto, homeowners, renters, motorcycle, and other property/casualty policies to individuals and families, while its Business Lines unit serves small commercial customers. The West and East divisions provide private auto coverage and other property/casualty, life, and health policies in international markets in the Americas, Europe, and Asia.
The Global Risk Solutions segment, accounting for 30% of sales, includes the National Insurance, North America Specialty, Liberty Specialty Markets, and Global Surety divisions. Offerings include commercial auto, liability, property, workers' compensation, umbrella, specialty, surety, and businessowners insurance, plus reinsurance coverage, for midsize and large businesses around the globe. The Liberty Specialty Markets unit manages Lloyd's Syndicate 4472, which provides aviation, cyber, construction, energy, marine, and other policy lines.
Insurance premiums account for about 90% of the company's total revenue.
Liberty Mutual has more than 800 offices in 30 countries around the globe.
International operations are divided into two regions, East and West. Nations served in the East region include Thailand, Singapore, Hong Kong, Vietnam, Malaysia, India, China, and Russia. The West region includes Brazil, Colombia, Chile, Ecuador, Ireland, Portugal, and Spain.
Sales and Marketing
Liberty Mutual distributes its products through 1,900 direct sales representatives, 900 telesales counselors, third-party producers, independent agents, online, and through affinity group sponsorships.
Liberty Mutual has reported steady growth in revenue over the past three years, with revenue climbing 17% between 2016 and 2018 largely due to the acquisition of Ironshore in 2017. Despite a significant drop in 2017, net income doubled between 2016 and 2018.
Revenue increased nearly 6% in 2018 to some $41.6 billion due to higher premiums earned, higher net investment income, and higher fees and other revenue.
The company reported net income of nearly $2.2 billion in 2018, up from $17 million in 2017. The increase was caused by higher revenue; slightly lower claims, benefits, and other expenses; and income from discontinued operations, despite higher income tax expenses.
The company ended 2018 with $5.5 billion in cash, down $159 million from 2017. Operating activities contributed $3.8 billion, while investing activities used $4.1 billion (mostly investment and property and equipment purchases), and financing activities contributed $215 million via net security lending.
Already a leader in the US property/casualty insurance realm for both personal and commercial customers, and a top 10 player in the global property/casualty market, Liberty Mutual has set its sights on becoming a top 3 concern in the global commercial property/casualty arena.
Liberty Mutual increases its geographic foothold by opening new branches organically, establishing joint ventures, and acquiring local complementary businesses. It also makes occasional large purchases, such as the 2017 acquisition of Ironshore to expand its commercial specialty insurance offerings.
To focus on its core property/casualty offerings, the company sold its Liberty Life Assurance of Boston subsidiary to Lincoln Financial Group in 2018 for some $3.3 billion. Through the divestiture, the company substantially exited the US life, annuity, and disability insurance markets.
Liberty Mutual's international operations have grown in importance as part of a planned long-term expansion outside of the US, including growth in emerging markets such as India and China.
However, the company has exited nonstrategic international operations in recent years, including the sale of its Turkey insurance unit, Liberty Sigorta unit, to Talanx International in 2018. It also sold some international Lloyd's syndicate businesses gained through the Ironshore acquisition that year to focus on its existing Syndicate 4472 operations.
In addition to introducing new products and services, the company is utilizing technology to improve its offerings. For instance, Liberty Mutual is developing a single modern workers' compensation claims management system to improve efficiencies in the business line.
Like other property/casualty insurers, the company is vulnerable to the impacts of increased catastrophe losses in a given year from wildfires, hurricanes, and other weather or man-made events. Challenges may also come from increasing injury costs in commercial auto policies. To help prepare against larger-than-usual claims volumes, insurers must make sure they set aside sufficient reserves.
Mergers and Acquisitions
In 2019 Liberty Mutual acquired the global surety and credit reinsurance operations of AmTrust Financial Services, which specializes in coverage for small to midsized companies, as part of its goal to become a top 3 global commercial insurer and reinsurer. The transaction included the purchase of AmTrust Surety, the US surety unit of AmTrust, and three European businesses -- Nationale Borg, Nationale Borg Reinsurance, and AmTrust Insurance Spain.
Liberty Mutual was founded in Boston in 1912 as the Massachusetts Employees Insurance Association to fill a growing need for workers' compensation insurance coverage. The mutual insurer's name was changed to Liberty Mutual Insurance in 1917, and it entered the auto insurance market in 1918.
In the 1960s and 1970s Liberty Mutual expanded its line to include life insurance (1963), group pensions (1970), and IRAs (1975). It expanded internationally by establishing operations in the UK in 1973.
In 2001 and 2002 the company reorganized into a mutual holding company structure with three principal operating companies (Liberty Mutual Insurance, Liberty Mutual Fire Insurance, and Employers Insurance Company of Wausau) and Liberty Mutual Holding Company as the parent.
Acquisitions have included United Mutual Fire Insurance Company (1942), Golden Eagle Insurance (1997), Citystate Holdings (Singapore, 1999), Ohio Casualty (2007), and Safeco (2008). In 2017 Liberty Mutual acquired specialty insurer Ironshore for $3 billion.
1001 4TH AVE SAFECO PLZ
Seattle, WA 98185-9083
Phone: 1 (206) 545-5000
Employer Type: Privately Owned
Senior Vice President, Agency Distribution and Field Management: Gary Fischer
Vice President of Sales: Sue Nagy
Avp Product Systems: Elisabeth Power
Employees (This Location): 1,400
Employees (All Locations): 7,208