The Hartford Financial Services Group is an insurer offering a range of commercial and personal property/casualty insurance and financial products. Its commercial operations include auto, liability, and workers' compensation policies, as well as group benefits and specialty commercial coverage for large companies. The Hartford also offers consumer homeowners and auto coverage. The group has been the direct auto and home insurance writer for AARP's members for more than 30 years. Through its mutual fund division, the company offers wealth management products and services. The Hartford has been in business since 1810.
The Hartford operates through five reporting segments: Commercial Lines (roughly 45% of total revenue), Group Benefits (more than 20%), Personal Lines (another 20%), Mutual Funds (about 5%), and Property & Casualty Other Operations. It also has a Corporate segment, which includes its for-sale Talcott Resolution business.
The largest segment, Commercial Lines, provides workers' compensation, property, auto, marine, livestock, liability, and umbrella coverages, as well as customized products and risk management services including professional liability, bond, surety, and specialty casualty coverage.
The Group Benefits segment provides employers, associations, and other groups with group life, accident, and disability products, as well as other lines including voluntary benefits and group retiree health. The Personal Lines segment provides auto, homeowners, and personal umbrella coverage, including its special program designed exclusively for AARP members.
Mutual Funds offers investment products and investment management and administrative services such as product design, implementation, and oversight. Property & Casualty Other Operations includes the group's property/casualty businesses that have stopped writing new policies; most of The Hartford's asbestos and environmental exposure coverage is included in this segment.
The Talcott Resolution segment manages the group's run-off annuity and institutional life offerings. In late 2017 The Hartford agreed to sell the Talcott business to a group of investors for some $2.1 billion. That deal will complete its exit from life insurance operations.
The Hartford writes business for customers throughout the US from some 100 offices. It will expand its operations internationally through its planned acquisition of Navigators Group, which is active in Europe and certain emerging markets.
Sales and Marketing
The Hartford promotes its commercial and group benefits products through a network of thousands of independent agents, wholesalers, and brokers, as well as through third-party administrators and trade associations. It markets personal lines through a number of channels, including direct-to-consumer campaigns utilizing direct mail, digital marketing, television, and print advertising. The group also markets personal lines products through independent agents.
The company's mutual funds team sells through broker-dealer organizations, independent financial advisors, defined contribution plans, bank trust groups, and other channels.
The Hartford's revenue fell from $20.7 billion in 2013 to $16 billion in 2015, but has been climbing back up since then. In 2017 revenue totaled $17 billion on higher premiums earned, investment income, fees and commissions, plus the absence of net realized losses.
However, the company reported a net loss of $3.1 billion that year, after netting $896 million in 2016. Net loss from its discontinued life and annuity operations and income tax charges drove that overall loss.
Despite the staggering loss, The Hartford's operating cash flow increased 6% to $2.2 billion. This was primarily due to gains on the sale of the life and annuity run-off business.
Following the divestiture of most of its life and annuity operations, The Hartford is focused on the growth of its property/casualty, mutual fund, and group benefits operations. It has been investing in its ability to offer new types of coverage as well as deepening its activities in its core offerings. It is also spending cash on technology, data, and digital capabilities to increase productivity.
The company has targeted growth in both its commercial and consumer market segments. The Hartford's consumer markets division seeks marketing alliances, such as its exclusive arrangement to provide auto and homeowners polices to members of AARP. Pleased with the results of working with AARP, The Hartford has pulled back on mass marketing and is targeting other affinity groups, striking arrangements with the American Kennel Club, the Sierra Club, and the National Wildlife Federation.
Meanwhile, the commercial division aims to grow by offering diversified products and services, especially to small and midsized businesses. For example, in 2018 it launched an admitted cyber liability product to help protect companies from cyberattacks.
Perhaps in order to limit its exposure in Europe (and especially in the UK, which has been increasingly volatile in anticipation of the nation's pending withdrawal from the European Union), The Hartford sold its UK property/casualty run-off units Hartford Financial Products International and Downlands Liability Management to Catalina Holdings (Bermuda). The $259 million deal closed in mid-2017. Later that year, the company agreed to sell its Talcott Resolution segment to a group of investors for $2.05 billion.
Mergers and Acquisitions
The Hartford agreed to buy specialty insurance and reinsurance firm The Navigators Group for $2.1 billion in mid-2018. That purchase will bring a number of specialty lines to The Hartford's operations, as well as expanding its business abroad. Navigators operates in Europe and certain emerging markets; it serves as an underwriting agency on the Lloyd's of London market.
The Hartford struck another major deal in 2017 when bought Aetna's domestic group life and disability business for $1.45 billion. That transaction made The Hartford the nation's second-largest group life and disability insurer, after market leader MetLife. The purchase also included digital assets that will enhance The Hartford's distribution capabilities.
In 2016, The Hartford bought Maxum Specialty Insurance Group for $168 million. Maxum Indemnity is an authorized excess and surplus lines provider in 49 states plus the District of Columbia, Puerto Rico, and the US Virgin Islands; the company is active throughout the US.
1 HARTFORD PLZ
Hartford, CT 06115-1703
Phone: 1 (860) 547-5000
Employer Type: Privately Owned
Assistant Vice President: David Bailey
Rvp Claims: Toni Lewis
ASSISTANT VICE PRESIDENT PROFESSIONAL LIABILITY: David Selembo
Employees (This Location): 3,500
Employees (All Locations): 17,399
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