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About General Services Administration

The U.S. General Services Administration (GSA) manages the rental of more than 370 million square feet of real estate in US government-owned properties. In addition to acting as the government's landlord in obtaining office space for over a million federal workers, the GSA also manages properties and supplies equipment, telecommunications, and information technology products to its customer agencies. It spends some $55 billion annually for goods and services supporting about 8,700 buildings and more than 250,000 vehicles. The agency operates through divisions including the Federal Acquisition Service and Public Buildings Service. The GSA was established in 1949 to streamline the administrative work of the federal government.

Operations

GSA comprises the Federal Acquisition Service (FAS), the Public Buildings Service (PBS), and the Office of Government-wide Policy (OGP). In addition, it operates about 10 staff offices and a handful of independent offices. FAS and PBS each generate about half of the agency's revenue; the OGP does not contribute to overall revenue.

Through a network of service providers, FAS delivers information technology products and services, telecommunications services, travel and transportation management, motor vehicles and fleet services and issues more than 35 million charge cards.

PBS operates within two divisions—workspace acquisition and property management. It acquires space for the federal government through new construction and leasing and leases almost 370 million square feet of workspace in more than 8,700 buildings, about 500 of which are on the National Register of Historic Places. PBS also manages the disposal of unused properties. In 2018, it disposed of 140 assets generating more than $123 million in proceeds.

The OGP develops government policy and performance standards and provides data analysis and transparent reporting to drive efficiency across key administrative areas including travel and transportation, acquisition, fleet management, information technology modernization, and real estate management.

Geographic Reach

Headquartered in Washington, DC, the U.S. General Services Administration provides services and support to more than 60 Federal departments and agencies. It delivers goods and services across the country and overseas through more than 10 regional offices located in major US cities.

Strategy

The GSA has been working to streamline access to its Federal marketplace by implementing more efficient systems and processes with a focus on IT modernization, data analytics, and change management. In 2018, it made data from the government's real property inventory available to the public for the first time, making it easier to identify and dispose of underused property. Also in 2018, it introduced its IT Modernization Centers of Excellence (CoE), where the agency is assessing IT resources and technology needs at the US Department of Agriculture and US Department of Housing and Urban Development in hopes of reducing redundancies. GSA also administers the Technology Modernization Fund (TMF), a lending vehicle through which Federal agencies can borrow money to invest in modernizing aging technologies.

In 2019, the agency is working on a shared services initiative to create the infrastructure necessary to centralize administrative functions and systems such as hiring, payroll, finance, and contract processing. There are currently more than 100 systems that track time and attendance for government employees.

Company Background

The U.S. General Services Administration was established by President Harry Truman in 1949 to streamline the administrative work of the federal government. It consolidated the National Archives Establishment, the Federal Works Agency, the Public Buildings Administration, the Bureau of Federal Supply, the Office of Contract Settlement, and the War Assets Administration into one federal agency delivering and managing supplies and providing workplaces for federal employees.

GSA's original mission was to dispose of war surplus goods, manage and store government records, handle emergency preparedness, and stockpile strategic supplies for wartime. 

General Services Administration

1800 F ST NW RM 6100
Washington, DC 20405-0001
Phone: 1 (202) 501-0450

Stats

Employer Type: Privately Owned
Chief Information Officer: Diane Merriett
Acting Administrator: Paul F. Prouty
CFO: Kathleen M. Turco
Employees (This Location): 1,200
Employees (All Locations): 13,000

Major Office Locations

Washington, DC