Syntellect helps clients customize their customer service. The company's software platform is used by businesses to manage customer interactions by blending telephone, interactive voice response, voicemail, email, Web chat, fax, and agent functions to centralize interactions with customers. Its customer interaction applications also enable reporting and analytics, quality monitoring, and call recording. Syntellect's contact center software and services are used in the information technology, financial services, utilities, government, and consumer products industries. It has partnerships with enterprise software makers including
Change in Company Type
Syntellect was acquired by Enghouse Systems in 2011.
Headquartered in Arizona, Syntellect has other satellite offices in Australia, Canada, Croatia, Dubai, Singapore, Sweden, the UK, and the US.
Sales and Marketing
Customers include Thuraya Stay Close, P&T Luxembourg, LaunchPad Communication,
Syntellect's parent company has continued to make acquisitions to flesh out product lines and extend its geographic reach. In 2011 Enghouse bought
16605 N 28TH AVE, STE 101
Phoenix, AZ 85053-7551
Phone: 1 (602) 789-2800
Employer Type: Privately Owned
Product Director: Jurgen Hekkink
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