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About Fidelity National Information Services, Inc.

At Fidelity National Information Services (FIS), the check will never get lost in the mail. The company helps financial institutions, merchants, companies, and governmental entities conduct transactions through its range of software and services. It also offers outsourcing and consulting for the financial services industry. For banks and other financing entities, the company's offerings address financial functions such as core processing, decision and risk management, and retail payment solutions. FIS also provides payment services, such as electronic funds transfer, check and ticket processing, and credit card production and activation. In 2019, FIS acquired Worldpay, a payment processor, to expand its capabilities. North America accounts for about three-quarters of company's total revenue.


As a result of the Company's acquisition of Worldpay, the Company reorganized its reportable segments and recast all prior-period segment information presented to align with the new reportable segments. The new segments are Merchant Solutions ("Merchant"), Banking Solutions ("Banking"), and Capital Market Solutions ("Capital Markets"), which are organized based on the markets and clients served aligned with the solutions they provide, as well as the Corporate and Other segment.

Merchant Solutions generates almost 20% of revenue, and focuses on serving merchants of all sizes globally, enabling them to accept electronic payments, including credit, debit and prepaid payments originated at a physical point of sale as well as in card-not-present environments such as eCommerce and mobile.

Banking Solutions generates over 55% of revenue, and focuses on serving all sizes of financial institutions for core processing and ancillary applications solutions; digital solutions; fraud, risk management and compliance solutions; electronic funds transfer and network services solutions; payment solutions; wealth and retirement solutions; item processing and output services solutions; and services capitalizing on the continuing trend to outsource these solutions.

Capital Markets Solutions generates almost 25% of revenue, and focuses on serving global financial services clients with a broad array of buy- and sell-side solutions.

The Corporate and Other segment consists of corporate overhead expense, certain leveraged functions and miscellaneous expenses that are not included in the operating segments, as well as certain non-strategic businesses.

Overall, Fidelity's transaction processing and services generate over 70% of its revenue.

Geographic Reach

FIS, based in Jacksonville, Florida, operates through some 200 owned or leased locations in Brazil, India, Africa, Southeast Asia, and the Middle East.

FIS relies on its North American operations for 75% of its revenue. The company does business in more than 140 countries, but most of its international revenue comes from customers in Brazil, Canada, the UK, Australia, India, and Germany.

Sales and Marketing

FIS markets its products and services through direct and indirect field sales as well as inbound and outbound lead generation and telesales. It claims about 20,000 clients around the world.

Financial Performance

In 2019, after reporting lower revenue two years in a row in 2017 and 2018, FIS' revenue shot up to over $10.3 billion. In terms of revenue, the company has an overall growth of 57% in the last five years.

In 2019, revenue rose 23% to $10.3 billion from $8.4 billion in 2018.

Net income fell to $298 million in 2019 from $846 million in 2018.

FIS's coffers held $3.2 billion in cash and equivalents in 2019 compared to $703 million in 2018. Operations produced $2.4 billion in 2019, while investing activities used $7.5 billion and financing activities provided $7.6 billion.


Fidelity's strategy is built on the following pillars:

Building, Buying, or Partnering to Add Solutions to Cross-Sell Existing Clients and Win New Clients – The company continues to invest in growth through internal software development as well as through acquisitions and equity investments that complement and extend its existing solutions and capabilities, providing the company with additional solutions to cross-sell existing clients and capture the interest of new clients.

Supporting Clients Through Innovation - Changing market dynamics, particularly in the areas of information security, regulation and innovation, are transforming the way Fidelity's clients operate, which is driving incremental demand for its integrated solutions and services around its intellectual property.

Continually Improving to Drive Margin Expansion - Fidelity strives to optimize its performance through investments in infrastructure enhancements, workforce and other measures that are designed to drive margin expansion.

Expanding Client Relationships – Fidelity's leveraged solutions and processing expertise can produce meaningful value and cost savings for its clients through more efficient operating processes, improved service quality and convenience for clients' customers.

Building Global Diversification - Fidelity continues to deploy resources in strategic global markets where it expects to achieve meaningful scale.

Mergers and Acquisitions

In 2019 FIS bolstered the services it provides with the $35 billion acquisition of Worldpay, a payment processor. The deal brought significant payment resources to FIS as other companies in the industry have consolidated.

Fidelity National Information Services, Inc.

601 Riverside Ave
Jacksonville, FL 32204-2946
Phone: 1 (904) 438-6000

Firm Stats

Employer Type: Publicly Owned
Stock Symbol: FIS
Stock Exchange: , NYSE
Corporate EVP and COO, Institutional and Wholesale: Marianne C. Brown
Chairman: Frank R. Martire
President and CEO: Gary A. Norcross
Employees (This Location): 2,200
Employees (All Locations): 55,000

Major Office Locations

Jacksonville, FL

Other Locations

Birmingham, AL
Huntsville, AL
Little Rock, AR
Phoenix, AZ
Scottsdale, AZ
Fairfield, CA
Los Angeles, CA
San Diego, CA
Solvang, CA
Thornton, CO
Daytona Beach, FL
Jacksonville, FL
Lake Mary, FL
Miami, FL
North Miami, FL
Orlando, FL
Palm Beach Gardens, FL
Saint Petersburg, FL
Sanford, FL
Sunrise, FL
Tampa, FL
Norcross, GA
Suwanee, GA
Thomson, GA
Chicago, IL
Geneva, IL
Lisle, IL
Naperville, IL
New Lenox, IL
Romeoville, IL
Schaumburg, IL
Westchester, IL
Winnetka, IL
Boston, MA
Burlington, MA
Marlborough, MA
Quincy, MA
Ann Arbor, MI
Hopkins, MN
Saint Paul, MN
Kansas City, MO
High Point, NC
Raleigh, NC
Londonderry, NH
Manchester, NH
Salem, NH
Carlstadt, NJ
Glen Rock, NJ
Jersey City, NJ
Ridgefield, NJ
Secaucus, NJ
Tinton Falls, NJ
Voorhees, NJ
Albuquerque, NM
Albany, NY
New York, NY
White Plains, NY
Copley, OH
Oklahoma City, OK
Bethlehem, PA
Collegeville, PA
Coraopolis, PA
Malvern, PA
Philadelphia, PA
Wayne, PA
Addison, TX
Arlington, TX
Austin, TX
Dallas, TX
Frisco, TX
Houston, TX
Richmond, TX
San Antonio, TX
Spring, TX
Salt Lake City, UT
Spokane, WA
Cedarburg, WI
Milwaukee, WI
New Berlin, WI
Pune, India
Chiyoda-Ku, Japan
Concord, Canada
Granby, Canada
Mississauga, Canada
Montréal, Canada
North York, Canada
Orangeville, Canada
Owen Sound, Canada
Sainte-Rose, Canada
St Catharines, Canada
Toronto, Canada
Whitby, Canada
Windsor, Canada
Paris, France
Moscow, Russia
Machelen (Bt.), Belgium
København, Denmark
London, England
Berlin, Germany
Makati, Philippines
Seoul, South Korea
Genève, Switzerland
Landquart, Switzerland
Le Grand-Saconnex, Switzerland
Zürich, Switzerland