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About Fidelity National Information Services, Inc.

At Fidelity National Information Services (FIS), the check will never get lost in the mail. The company helps financial institutions and their clients conduct transactions through its range of software and services. It also offers outsourcing and IT consulting for the financial services industry. For banks and other financing entities, the company's offerings address financial functions, such as core processing, decision and risk management, and retail channel operations. FIS also provides payment services, such as electronic funds transfer, check and ticket processing, and credit card production and activation. In 2019, FIS bid about $35 billion to buy Worldpay, a payment processor, in an effort to expands it capabilities as new competitors invade the field.


The Integrated Financial Solutions (IFS) segment supplies about half of Fidelity National Information Services’ revenue. The unit provides services to regional and community banks and savings institutions in North America. Services include transaction and account processing payment tools, lending and wealth management services, mobile and digital banking technologies, credit and debit card technologies, and fraud, risk management, and compliance tools and services.

The Global Financial Solutions (GFS) segment provides about 45% of the company’s revenue. Its portfolio, which includes the acquired SunGard businesses, includes customers that are large global financial institutions. GFS provides securities processing and finance technologies and services, asset management and insurance, retail banking and payments services, and strategic consulting.

The Corporate and Other segment, 5% of revenue, includes corporate overhead expense, other functions, and some non-strategic businesses.

Geographic Reach

Fidelity National Information Services, based in Jacksonville, Florida, operates through some 185 owned or leased locations in Brazil, India, Africa, Southeast Asia, and the Middle East. The company develops products and services in San Francisco, London, and Bangalore, India.

FIS’s North American operations generate most of its revenue with just about 25% generated from contracts executed outside of North America. The company has business in more than 130 countries, but most of its international revenue comes from customers in Brazil, the UK, France, Australia, and Germany.

Sales and Marketing

Fidelity National Information Services markets its products and services through direct and indirect field sales, as well as inbound and outbound lead generation and telesales. It claims about 20,000 clients around the world, some of who are Credit Suisse, Atom Bank, Centennial Bank, Kitsap Bank, and Landesbank Baden-Wuerttemberg.

Financial Performance

Fidelity National Information Services got a big boost to more than $9 billion in revenue in 2016 from $6.5 billion in 2015 from its Sungard acquisition. But revenue was flat in 2017 as FIS absorbed Sungard and divested some assets.

The Integrated Financial Solutions segment posted a 2% revenue increase in 2017 on higher demand for banking and wealth services and growth in payment services. Card production revenue diminished with the slowdown in EMV (chip-equipped credit cards) deployment in 2017. The Global Financial Solutions segment reported sales fell about 3% due to the sale of the Capco consulting business. But growth in payment services in Brazil and in post-trade derivative services for existing clients took some of the sting out of the loss of Capco income.

FIS posted about $1.3 billion in net income in 2017, about a 130% higher than 2016. The company not only had some lower operating costs in 2017, but it had acquisition-related costs in 2016 that didn’t repeat.

FIS had cash on hand totaling $665 million at the end of 2017, compared to $683 million for the year before.


Fidelity National Information Services (FIS) is working to run its businesses more efficiently as well as to obtain new customers and sell additional products to current customers.

On the efficiency side, FIS is moving from a legacy server-based technology to cloud technologies to gain the benefits of speed, efficiency, and scale. The switch would help the company maintain and even increase margins. The company expected that by the end of 2018 more than half of its US-based services would be offered through its secure private cloud.

The acquisition of SunGard provided FIS with a more comprehensive product and services portfolio and resources that it intends to exploit.

FIS relies on strong free cash flow for flexibility in pursuing opportunities. The company had $1.2 billion in free cash flow in 2017, which it used to invest in the business, pay down debt, and return capital to shareholders.

The $8.8 billion in debt that FIS carries could limit its ability to borrow and restrict its flexibility in pursuing opportunities. Some of the debt has variable interest rates, which could mean higher debt payments if interest rates rise.

FIS has pared away operations that were outside its focus on financial services. In 2017 FIS sold majority ownership in Capco to Clayton, Dubilier & Rice. FIS also sold the SunGard Public Sector and Education in 2017 and, in 2018, its China-based business, Kingstar.

On the other hand, FIS is buying companies that can strengthen its hand. In 2019, it offered $35 billion to buy Worldpay, a payment processor. The deal would add additional payment capabilities to FIS' portfolio amid a consolidation wave in financial services firms. Joining FIS would expand Worldpay's distribution potential. Worldpay processes about 40 billion transactions a year and supports more than 300 payment types in more than 120 currencies. The transaction is expected to close in the second half of 2019.

Mergers and Acquisitions

In 2019 FIS sought to add to its  heft with the $35 billion acquisition of Worldpay, a payment processor. The deal would bring significant payment resources to FIS as other companies in the industry have consolidated.

The 2015 acquisition of SunGard Data Systems made Fidelity National Information Systems (FIS) the biggest financial services company. The SunGard assets cost about $9 billion and brought more than $4 billion in debt. The combined company produced $9.2 billion in revenue in 2015, its first full year. SunGard expanded FIS’s geographic reach and enriched its Global Financial Services unit with $1.8 billion in annual revenue. FIS was on track to clear about $257 million in savings by the end of 2017 as it consolidated and elimination duplicate functions.

Fidelity National Information Services, Inc.

Jacksonville, FL 32204-2946
Phone: 1 (904) 438-6000


Employer Type: Publicly Owned
Stock Symbol: FIS
Stock Exchange: , NYSE
Corporate EVP and COO, Institutional and Wholesale: Marianne C. Brown
Chairman: Frank R. Martire
President and CEO: Gary A. Norcross
Employees (This Location): 2,200
Employees (All Locations): 47,000

Major Office Locations

Jacksonville, FL

Other Locations

Birmingham, AL
Huntsville, AL
Little Rock, AR
Phoenix, AZ
Scottsdale, AZ
Fairfield, CA
Los Angeles, CA
San Diego, CA
Solvang, CA
Thornton, CO
Daytona Beach, FL
Jacksonville, FL
Lake Mary, FL
Miami, FL
North Miami, FL
Orlando, FL
Palm Beach Gardens, FL
Saint Petersburg, FL
Sanford, FL
Sunrise, FL
Tampa, FL
Norcross, GA
Suwanee, GA
Thomson, GA
Chicago, IL
Geneva, IL
Lisle, IL
Naperville, IL
New Lenox, IL
Romeoville, IL
Schaumburg, IL
Westchester, IL
Winnetka, IL
Boston, MA
Burlington, MA
Marlborough, MA
Quincy, MA
Ann Arbor, MI
Hopkins, MN
Saint Paul, MN
Kansas City, MO
High Point, NC
Raleigh, NC
Londonderry, NH
Manchester, NH
Salem, NH
Carlstadt, NJ
Glen Rock, NJ
Jersey City, NJ
Ridgefield, NJ
Secaucus, NJ
Tinton Falls, NJ
Voorhees, NJ
Albuquerque, NM
Albany, NY
New York, NY
White Plains, NY
Copley, OH
Oklahoma City, OK
Bethlehem, PA
Collegeville, PA
Coraopolis, PA
Malvern, PA
Philadelphia, PA
Wayne, PA
Addison, TX
Arlington, TX
Austin, TX
Dallas, TX
Frisco, TX
Houston, TX
Richmond, TX
San Antonio, TX
Spring, TX
Salt Lake City, UT
Spokane, WA
Cedarburg, WI
Milwaukee, WI
New Berlin, WI
Pune, India
Chiyoda-Ku, Japan
Concord, Canada
Granby, Canada
Mississauga, Canada
Montréal, Canada
North York, Canada
Orangeville, Canada
Owen Sound, Canada
Sainte-Rose, Canada
St Catharines, Canada
Toronto, Canada
Whitby, Canada
Windsor, Canada
Paris, France
Moscow, Russia
Machelen (Bt.), Belgium
København, Denmark
London, England
Berlin, Germany
Makati, Philippines
Seoul, South Korea
Genève, Switzerland
Landquart, Switzerland
Le Grand-Saconnex, Switzerland
Zürich, Switzerland