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About Fidelity National Information Services, Inc.

At Fidelity National Information Services (FIS), the check will never get lost in the mail. The company helps financial institutions and their clients conduct transactions through its range of software and services. It also offers outsourcing and IT consulting for the financial services industry. For banks and other financing entities, the company's offerings address financial functions such as core processing, decision and risk management, and retail channel operations. FIS also provides payment services, such as electronic funds transfer, check and ticket processing, and credit card production and activation. In 2019, FIS acquired Worldpay, a payment processor, to expand its capabilities.


The Integrated Financial Solutions (IFS) segment supplies more than half of FIS's revenue. The unit provides services to regional and community banks and savings institutions in North America. Services include transaction and account processing payment tools, lending and wealth management services, mobile and digital banking technologies, credit and debit card technologies, and fraud, risk management, and compliance tools and services.

The Global Financial Solutions (GFS) segment provides about 45% of the company's revenue. It provides securities processing and finance technologies and services, asset management and insurance, retail banking and payments services, and strategic consulting to large global financial institutions.

The Corporate and Other segment, 5% of revenue, includes corporate overhead expense, other functions, and some non-strategic businesses.

Geographic Reach

FIS, based in Jacksonville, Florida, operates through some 175 owned or leased locations in Brazil, India, Africa, Southeast Asia, and the Middle East. The company develops products and services in San Francisco, London, and Bangalore, India.

FIS relies on its North American operations for 75% of its revenue. The company does business in more than 130 countries, but most of its international revenue comes from customers in Brazil, the UK, Australia, India, and Germany.

Sales and Marketing

FIS markets its products and services through direct and indirect field sales as well as inbound and outbound lead generation and telesales. It claims about 20,000 clients around the world, some of whom are Ultimus, Citizens Bank, Kitsap Bank, BNP Paribas, CIBC, MassMutual, Slavic Integrated Administration, and Stanley Black & Decker.

Financial Performance

FIS has reported lower revenue two years in a row after sales hit a high of $8.8 billion in 2016.

In 2018, revenue slipped about 3% to $8.4 billion from $8.6 billion in 2017 due to divestitures made over the past two years. The company recorded higher volumes in banking and wealth, increased sales for GFS banking and payments, and growth in corporate and digital services, retail payments, and payments in Latin America.

Net income fell to $846 million in 2018 from $1.2 billion in 2017. FIS reduced its cost of revenue and selling, general, and administrative expenses in 2018, which produced higher operating income for the year compared to 2017. But the company paid taxes in 2018 after receiving a tax benefit in 2017 (related to Hurricane Irma), which resulted in the lower profit.

FIS's coffers held $703 billion in cash and equivalents in 2018 compared to $665 million in 2017. Operations produced $1.9 billion in 2018, while investing activities used $668 million and financing activities used $1.2 billion.


FIS is working to run its businesses more efficiently as well as to obtain new customers and sell additional products to current customers.

On the efficiency side, FIS is moving from a legacy server-based technology to cloud technologies to gain the benefits of speed, efficiency, and scale. The company had 50% of its servers on its secure private cloud in 2018 and expected the percentage to increase to 65% in 2019 and 80% in 2021.

FIS has pared away operations that were outside its focus on financial services. In 2017, FIS sold majority ownership in Capco to Clayton, Dubilier & Rice. FIS also sold the SunGard Public Sector and Education in 2017 and, in 2018, its China-based business, Kingstar.

On the other hand, FIS offered $35 billion to buy Worldpay, a payment processor. The deal would add additional payment capabilities to FIS's portfolio amid a consolidation wave in financial services firms. Worldpay processes about 40 billion transactions a year and supports more than 300 payment types in more than 120 currencies. The transaction is expected to close in the second half of 2019.

The $8.7 billion in debt that FIS carries could limit its ability to borrow and restrict its flexibility to allocate capital in pursuing opportunities.

Mergers and Acquisitions

In 2019 FIS bolstered the services it provides with the $35 billion acquisition of Worldpay, a payment processor. The deal brought significant payment resources to FIS as other companies in the industry have consolidated.

Fidelity National Information Services, Inc.

Jacksonville, FL 32204-2946
Phone: 1 (904) 438-6000

Firm Stats

Employer Type: Publicly Owned
Stock Symbol: FIS
Stock Exchange: , NYSE
Corporate EVP and COO, Institutional and Wholesale: Marianne C. Brown
Chairman: Frank R. Martire
President and CEO: Gary A. Norcross
Employees (This Location): 2,200
Employees (All Locations): 47,000

Major Office Locations

Jacksonville, FL

Other Locations

Birmingham, AL
Huntsville, AL
Little Rock, AR
Phoenix, AZ
Scottsdale, AZ
Fairfield, CA
Los Angeles, CA
San Diego, CA
Solvang, CA
Thornton, CO
Daytona Beach, FL
Jacksonville, FL
Lake Mary, FL
Miami, FL
North Miami, FL
Orlando, FL
Palm Beach Gardens, FL
Saint Petersburg, FL
Sanford, FL
Sunrise, FL
Tampa, FL
Norcross, GA
Suwanee, GA
Thomson, GA
Chicago, IL
Geneva, IL
Lisle, IL
Naperville, IL
New Lenox, IL
Romeoville, IL
Schaumburg, IL
Westchester, IL
Winnetka, IL
Boston, MA
Burlington, MA
Marlborough, MA
Quincy, MA
Ann Arbor, MI
Hopkins, MN
Saint Paul, MN
Kansas City, MO
High Point, NC
Raleigh, NC
Londonderry, NH
Manchester, NH
Salem, NH
Carlstadt, NJ
Glen Rock, NJ
Jersey City, NJ
Ridgefield, NJ
Secaucus, NJ
Tinton Falls, NJ
Voorhees, NJ
Albuquerque, NM
Albany, NY
New York, NY
White Plains, NY
Copley, OH
Oklahoma City, OK
Bethlehem, PA
Collegeville, PA
Coraopolis, PA
Malvern, PA
Philadelphia, PA
Wayne, PA
Addison, TX
Arlington, TX
Austin, TX
Dallas, TX
Frisco, TX
Houston, TX
Richmond, TX
San Antonio, TX
Spring, TX
Salt Lake City, UT
Spokane, WA
Cedarburg, WI
Milwaukee, WI
New Berlin, WI
Pune, India
Chiyoda-Ku, Japan
Concord, Canada
Granby, Canada
Mississauga, Canada
Montréal, Canada
North York, Canada
Orangeville, Canada
Owen Sound, Canada
Sainte-Rose, Canada
St Catharines, Canada
Toronto, Canada
Whitby, Canada
Windsor, Canada
Paris, France
Moscow, Russia
Machelen (Bt.), Belgium
København, Denmark
London, England
Berlin, Germany
Makati, Philippines
Seoul, South Korea
Genève, Switzerland
Landquart, Switzerland
Le Grand-Saconnex, Switzerland
Zürich, Switzerland