Skip to Main Content
About Epic Systems Corporation

Epic Systems provides health care management software that integrates financial and clinical information across inpatient, ambulatory, and payer technology systems. Epic's products include scheduling and registration tools, billing and managed care administration applications, and inpatient and outpatient core clinical systems. It produces electronic health record (EHR) applications and software for managing hospital pharmacy, emergency, surgery, radiology, laboratory, and intensive care departments. Epic’s systems can be used by the medical facility’s personnel and by patients, who can track their care. CEO Judith Faulkner founded the privately held company in 1979.

Operations

Epic's suite of software products enables clients to manage all functions related to patient care, from scheduling appointments to managing patient information to handling billing. Its applications include the Care Everywhere line, which allows doctors and caregivers to input and control the flow of information across organizations that need to access it. The company’s MyChart application allows patients to manage their medical care, view test results, review past visits and book appointments, and review orders and medications. Epic Stork is a program for managing pregnancy episodes for outpatient care, and documenting hospital deliveries.

In addition to its software, Epic provides a range of services including implementation, process engineering, training, optimization, systems architecture, and content library information exchange.

Geographic Reach

Epic Systems' headquarters are on an 800-acres campus in Verona, Wisconsin. The company expanded its headquarter facilities (which it refers to as the Intergalactic Headquarters) to accommodate its growing employee base (some 9,000) and a 5,000-square-foot data center. Epic Systems serves international customers through offices in The Netherlands, Denmark, Dubai, the UK, Australia, and Singapore.

Sales and Marketing

Epic Systems targets large health care organizations making investments in modernizing their technology infrastructures and moving towards standardized electronic health records. Its client roster includes more than 260 customers, which reflects Epic's strategy of working with a relatively small number of large health care providers and hospitals.

Clients include academic medical centers, community hospitals, pediatric care centers, and multi-hospital systems such as Kaiser Permanente, the Mayo Clinic, Cleveland Clinic, Johns Hopkins, and the University of California Health System.

Financial Performance

Epic has experienced climbing revenues in recent years as demand for its products and services has grown. The company has sales of about $2.5 billion.

Strategy

Epic has opened its systems to third-party developers with a development store, called App Orchard. Developers can create applications that access information from Epic’s systems and share data. As it enjoys climbing revenues, Epic has expanded its staff, facilities, and services to meet demand from key customers including Partners Healthcare in Massachusetts, where Epic completed a large-scale electronic records system installation.

Competition is stiff in healthcare software. Traditional healthcare software companies include Cerner and Allscripts while newcomers include technology companies like Apple, as well as longtime market participants such as IBM. In 2018, Amazon.com, JPMorgan Chase, and Berkshire-Hathaway formed an alliance geared toward reducing wasteful healthcare spending.

Epic Systems Corporation

1979 MILKY WAY
Verona, WI 53593-9179
Phone: 1 (608) 271-9000

Stats

Employer Type: Privately Owned
Chief Information Officer Chief Technology Officer Vice President Information Technology: Aaron Cornelius
President: Carl D. Dvorak
CEO: Judith R. Faulkner
Employees (This Location): 148
Employees (All Locations): 9,900