Infor Inc. outfits companies in a wide range of industries with a wide range of software applications. The company’s accounting, finance, and manufacturing software automates processes and connects disparate functions across an organization. Customers use Infor’s software for managing inventories, tracking shipments, managing customer interactions, and more. Infor supplies such industries as automotive, industrial, pharmaceutical, manufacturing, distribution, public sector, retail, and hospitality. Clients have included Bristol-Myers Squibb, Cargill, Whole Foods Market, and TRW. Infor is controlled by a group of investors led by Golden Gate Capital, Summit Partners, and Koch Industries.
Infor offers a range of software and services that bring together the different parts of a customer’s business. The company also provides maintenance and support services as well as consulting. Product updates and support fees account for about 45% of revenue, software subscriptions and license fees supply about 30% of revenue, and consulting services provide about 25%.
The company rolls up many of its products into its CloudSuite product. It includes Infor ION middleware, Infor Ming.le (social collaboration), Infor Analytics, and the Infor Mongoose development platform.
Infor’s core enterprise management products include Infor LN, Infor M3, Infor Lawson, Infor SyteLine, and Infor SunSystems. It also offers applications for corporate human resource and travel and expense functions, which include Infor EAM, Infor Expense Management, Infor HR Service Delivery, and Infor PeopleAnswers Talent Science.
The GT Nexus supply chain network platform connects companies with suppliers, distributors, and third-party logistics firms a cloud-based ecommerce system.
While Infor generates more than 60% of its revenue from the Americas, it has a strong overseas showing with about 30% from the Europe, Middle East, and Africa region with the rest from the Asia/Pacific region. Altogether, the New York City-based company has operations in about 45 countries and offers its products in some 40 languages. Infor conducts research at its Infor Dynamic Science Labs in Cambridge, Massachusetts.
Sales and Marketing
Infor works through a direct sales force and about 1,740 systems integrators and resellers to market and sell to large organizations. The company also has a telesales group that focuses on sales to smaller customers and smaller deals within larger customer accounts. Infor’s key vertical markets are manufacturing, distribution, healthcare, public sector, automotive, service industries, equipment services, management and rental, consumer products and retail, and hospitality.
After a sales dip in 2015, Infor has posted three years of rising sales. The company has lost money in the past two years as it invests in developing technology, as well as in sales and marketing.
In 2018 (ended April), the company’s revenue rose to $3.1 billion, a 7% increase from in 2017. The company saw a 34% jump in Software-as-a-Service revenue in 2018 from 2017 with the expansion of its CloudSuite offerings. Revenue rose in all the company’s geographic regions, led by 12% growth in the Asia/Pacific region.
Infor’s net loss in 2018 rose about $5 million to $191 million from 2017. The company spent more on research and development and sales and marketing over the past three years.
Infor had more than $417 million of cash and equivalents in its coffers in 2018, about $112 million more than 2017. In 2018, cash from operating activities was about $307 million in 2018, while investing activities used $183 million and financing activities used $19 million.
Infor’s shift to the cloud is in full swing to develop software applications deployed from cloud environments. Infor faces more entrenched enterprise software rivals Oracle and SAP and others, which have more revenue and deeper pockets.
Infor’s cloud sales have risen to make up more than of 60% of its software subscriptions and license fees in 2018 from more than 8,800 cloud customers. The company invests in data science, artificial intelligence, and user experience provide customers with predictive and business analytics.
The company also makes acquisitions to fill out its portfolio.
Infor spent about $88 million in 2016 and 2017 on restructuring efforts to streamline operations and eliminate overlap from acquired companies. The reorganizations included work force reductions and facility consolidations and closings.
Mergers and Acquisitions
In 2018 Infor acquired Alfa-Beta Solutions, a Dutch systems integrator to expand Infor’s capability support customers in Europe.
Also in 2018 Infor bought Vivonet, a provider of cloud-based software for the hospitality business. The acquisition extends Infor's suite hospitality products to include point-of-sale, inventory, and procurement functions for companies in the food service management, full and quick service restaurant, and hotel food and beverage micro-verticals.
A recent acquisition of significance was of Birst Inc., a developer of cloud business intelligence, analytics, and data visualization tools. Incorporating Birst’s technologies into Infor products should bolster Infor’s offerings against those of Oracle and SAP.
Other acquisitions included assets of Ciber Inc., a provider of human resources consulting services; Accentia Middle East, a consulting services company with customers in the Middle East, North Africa, and India; Starmount Inc., a developer of mobile-first retail applications; and LogicBlox-Predictix Holdings Inc., a provider of cloud-based, predictive, and machine-learning tools for retailers.
In 2016, Infor got a $2.5 billion investment from Koch Industries, which also became a customer. Infor works with Koch to install its software across Koch’s range of businesses and uses the experience to improve its software. Koch, which has about $115 billion in annual revenue, also provides financial resources in Infor’s battle against its bigger rivals. Georgia-Pacific, a Koch Industries company, is an Infor customer and helped ignite the investment process.
50 DATASTREAM PLAZA
Greenville, SC 29605-3451
Phone: 1 (864) 422-5001
Employer Type: Privately Owned
Employees (This Location): 400