2019 Vault Rankings
At a Glance
Talented, diverse workforce
Opportunities to work from home
Pay levels fall in the middle of the pack
Very little love for upper management
Morale problems in some locations
NCR Corporation is a big name in its industry and looks good on résumés, but there is no shortage of disgruntled employees.
About NCR Corporation
NCR's products don't "ka-ching" anymore, but the company still registers with people and money. Born in the 1880s as National Cash Register, NCR is a leading maker of ATMs, point-of-sale (POS) terminals, bar code scanners, and related printer consumables such as paper and ink. The company develops financial services software for transactions in banking, retail, travel, and hospitality. NCR does business in around 140 countries with international customers generating half of its sales. As of 2019, reorganized their operating segments into: Banking, Retail, Hospitality and Other.
The company operates in four segments: Banking, Retail, Hospitality and Other.
Banking segment which accounts for almost of the revenue, offer solutions to customers in the financial services industry that help position their customers win the digital transformation. These solutions include customer-facing digital banking, branch transformation and digital connected services, and use software solutions and platforms, as well as related hardware including multi-function ATMs, ITMs, cash dispensers and many more.
The Retail segment accounts for more than 30%, offer software-defined solutions to customers in the retail industry. These solutions include retail-oriented technologies such as comprehensive API-point of sale retail software platforms and applications, hardware terminals, self-service kiosks including self-checkout (SCO), payment processing solutions, and bar-code scanners.
Hospitality segment offer technology solutions to customers in the hospitality industry, serving businesses that range from a single store or restaurant to global chains and sports and entertainment venues. Their solutions include software applications including payment processing solutions for quick-service restaurants, table-service restaurants, convenience and fuel retailers and other businesses, and back-office inventory and store and restaurant management applications, including cloud-based loss prevention video technology and services for the hospitality industries. The segment accounts for more than 10%.
In Other segment offer maintenance, managed and professional services using solutions such as remote management and monitoring services, which are designed to improve operational efficiency, network availability and end-user experience, to customers in the telecommunications and technology industry. They also provide such services to end users on behalf of select manufacturers leveraging their global service capability, and resell third party networking products to customers in a variety of industries. The segment accounts for around 5%.
The US is NCR's largest market, accounting for about 50% of sales. Europe and the AMEA (Asia, Middle East, and Africa) region account for more than 25% of revenue while the Asia/Pacific region – including Japan – generates about 15% of revenue.
The Atlanta, Georgia-based NCR spreads its manufacturing operations around the world, placing them in low-cost regions that are close to suppliers and customers. Its manufacturing facilities are in the US, Brazil, Hungary, Mexico, China, and India.
Sales and Marketing
NCR's products and services are marketed primarily through a direct sales force, although it also taps a network of distributors and resellers. The company's revenue breakdown of revenue by customer type is: Banking, about 50%, retail, more than 35%, hospitality, more than 10%, and other, 5%.
NCR's revenue has been relatively flat for the past five years as it has tried to generate more revenue from software and services and rely less on hardware.
In 2019, revenue increased by 8% to $6.9 billion from 2018. The increase was due to Banking revenue increased by 10%, retail revenue increased by 6%, and hospitality revenue increased 3%. Foreign currency fluctuations had an unfavorable impact of 2% on the revenue comparison.
NCR rose by $564 million in 2019, following a $88 million loss in 2018. The company's income from operations increased by $420 million with a slight increase in their interest expense.
The company's cash coffers held $516 million in 2019, rose by $40 million from 2018. Cash flow from operations was $628 million in 2019, while investing activities used $527 million and financing activities used $31 million.
NCR is building software, hardware, and services to help businesses and customers conduct transactions however they want – what NCR calls the omni-channel experience. That could mean conducting an ATM transaction with a live teller via video or checking out of a grocery store without putting items on the checkout conveyor belt.
The company plans to invest to build its digital offerings for banking, restaurants, retail, connected services, convenience and fuel, and small business, which means more spending on software and cloud-based capabilities. Marketing spending also is due for an increase to speed up adoption of its digital services.
NCR intends to increase capital expenditures in 2020 from $91 million in 2019 drive those areas as well as increase operational efficiency. Overall, the company's capital allocation will steer more toward internal investment than in acquisitions in 2019.
Mergers and Acquisitions
In 2019, NCR Corp, announced the acquisition of U.K.-based Zynstra, a provider of edge virtualization technology. This acquisition is another demonstration of NCR's to acquire new companies to enhance product capabilities and extend their leadership in the vertical industries they serve. The addition of Zynstra's virtualization technology to their software stack gives NCR even more solutions help their customers run their store and restaurant end-to-end.
In 2019, NCR announced the acquisition of POS Solutions, the leading point-of-sale and restaurant solutions providers in central Texas. This is the fourth local office acquisition NCR has made in the Lone Star State. It further expands the reach of NCR's restaurant technology – which is trusted by more than 100,000 restaurants around the world.
In 2019 NCR acquired D3 Technology Inc., a provider of online and mobile banking for the large financial institutions. The deal expands NCR digital banking into new market segments, including US large banks. NCR now has an on-premise product preferred by large institutions. Terms were not disclosed.
NCR in 2019 bought BEC, a Denver-based provider of point-of-sale technology for the hospitality industry. BEC, which had been a reseller for NCR, manages about 2,600 restaurant and other hospitality sites including Qdoba and Punch Bowl Social. Terms were not disclosed.
John Patterson bought control of a Dayton, Ohio, cash register factory in 1882 and founded National Cash Register (NCR). Colonel Edward Deeds (who later became chairman) joined NCR in 1889, and hired inventor Charles Kettering in 1904 to develop an electric cash register. (The duo also developed an electric car ignition system and left NCR to start Dayton Engineering Laboratories Co., or Delco.)
By the 1920s NCR controlled 90% of the cash register market. That decade NCR introduced accounting machines, which became almost as important to the company as cash registers. NCR's stock dropped from $154 to $6.87 in the crash of 1929, but by 1936 the company had fully recovered.
Responding to the commercialization of computers following WWII, NCR bought computer developer Computer Research in 1952. During the 1960s the company introduced mainframe computers, opened data processing centers, established microelectronics research facilities, and introduced disk-based computers. However, NCR failed to automate its primary products -- cash registers and accounting machines. In 1969 the company had record profits of $50 million; by 1971 they had plunged to $2 million.
William Anderson, who became president in 1972, is credited with saving NCR. He slashed its Dayton workforce by 75% and focused the company on computing, with an emphasis on retail scanners and ATMs.
864 Spring St NW
Atlanta, GA 30308-1007
Phone: 1 (937) 445-1936
Employer Type: Publicly Owned
Stock Symbol: NCR
Stock Exchange: , NYSE
Director, President and Chief Executive Officer: Michael Hayford
Chairman, Chief Executive Officer, and President: William Nuti
Coo: Owen Sullivan
Employees (This Location): 3,200
Employees (All Locations): 36,000
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