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About Diebold Nixdorf, Incorporated

Diebold Nixdorf is the leading global producer of automated teller machines (ATMs) with about a million in operation around the world. In addition, it offers remote teller systems, cash dispensers, and intelligent deposit terminals. The company offers an array of services and software for mobile banking and managing payment systems and customer loyalty programs at retailers and banks. The company's related services range from traditional maintenance to remote monitoring, transaction processing, and currency management. Diebold Nixdorf gets about three-quarters of its sales outside the US. Some 75 million people interact with Diebold Nixdorf technology every day.


Diebold Nixdorf operates in two segments focused around its customers in Banking and Retail. 

The banking segment offers cash recyclers and dispensers, intelligent deposit terminals, and teller automation and kiosk technologies as well as physical security tools. The segment's software includes applications for consumer connections and back-end platforms to manage channel transactions, operations, and integration. The segment's revenue is reported geographically with Eurasia Banking accounting for about 40% of revenue and Americas Banking accounting for about a third of revenue. 

The retail segment, more than 25% of revenue, provides point-of-sale (POS) and self-checkout (SCO) terminals for a variety of situations. The BEETLE /iSCAN EASY eXpress products can alternate from attended operation to self-checkout and the K-Two Kiosk automates routine tasks and in-store transactions. Among peripheral products are printers, scales, mobile scanners, and banknote and coin processing systems.

Geographic Reach

Diebold Nixdorf isn't overly dependent on any one market. The US supplies about a quarter of sales and Germany adds about 20% of sales, with the other 55% of sales spread among other countries.

The company's corporate offices are in North Canton, Ohio, and Paderborn, Germany. Manufacturing operations are in the US, Brazil, and Germany, and sales, service, and administrative offices are located around the world. Software development centers operate in Mexico and Canada.

Financial Performance

Diebold Nixdorf, after enjoying a robust revenue bump from the combination of Diebold and Nixdorf, saw sales slip in 2018, while on the bottom line, net losses ballooned over the past three years.

In 2018, sales dropped about $31 million to $4.57 billion from 2017. In Eurasia, sales fell 5% because of fewer product deployments in Thailand, Turkey, Indonesia, the Middle East, and Australia, while India and China sales slid as the company reduced offerings due to deteriorating market conditions. In the Americas, sales ticked 1% lower as higher product and consulting revenue was offset by lower product volume in the US. In retail, sales rose 7%, boosted by a large kiosk project in North America and higher POS activity in parts of Europe.

Diebold Nixdorf's net loss more than doubled to $568 million in 2018 from $241 million in 2017 because of higher non-routine expense, including non-cash goodwill impairment and incremental restructuring expense.

The company's cash and equivalents totaled $458 million in 2018 compared to $543 million in 2017. Operations used $104 million in 2018, while investing activities provided $34 million and financing activities provided about $11 million.

The company's high level of indebtedness, about $2.2 billion, could limit its flexibility in allocating capital and stand in the way of additional borrowing.


Diebold bought Wincor Nixdorf in 2016 to develop size, scale, and depth of product as well as worldwide geographic reach. Diebold positioned the merger as a match between companies with strong services and software components.

To provide money to develop new products and services, the company instituted a program called DN Now to streamline operations and product offerings as well as improve efficiency. An example is to reduce the number ATM products (cut by 30% through 2018) and their manufacturing footprint (assembly plant in India closed). Another is cut administrative expenses, including finance, information technology, and real estate costs through shared services throughout the company. The program aims to reduce costs by $400 million through 2021.

Through the merger Diebold Nixdorf became the top provider of point-of-sale systems in Europe and it sees retail as a growing business. Retail accounts for more than 10% of the company's revenue, all of it coming with Nixdorf. The company also seeks to develop customers for mobile banking applications in Europe, where mobile banking has been popular with consumers.

Diebold Nixdorf, Incorporated

North Canton, OH 44720-1550
Phone: 1 (330) 490-4000

Firm Stats

Employer Type: Publicly Owned
Stock Symbol: DBD
Stock Exchange: , NYSE
SVP and CFO: Christopher A. Chapman
President and CEO: Andreas W. Mattes
SVP and COO: Jürgen Wunram
Employees (This Location): 900
Employees (All Locations): 23,000

Major Office Locations

North Canton, OH

Other Locations

Anchorage, AK
Pelham, AL
Phoenix, AZ
Fallbrook, CA
Glendale, CA
Arvada, CO
Greenwood Village, CO
Watertown, CT
Lake Mary, FL
Palm City, FL
Sarasota, FL
Tamarac, FL
Marietta, GA
Honolulu, HI
Schaumburg, IL
Marlborough, MA
Northborough, MA
Lanham, MD
Auburn Hills, MI
Jackson, MS
Ridgeland, MS
Billings, MT
Charlotte, NC
Howell, NJ
Garden City, NY
Syracuse, NY
Canton, OH
North Canton, OH
Beaverton, OR
Sumter, SC
El Paso, TX
Lubbock, TX
San Antonio, TX
Salt Lake City, UT
Beijing, China
Chengdu, China
Ahmedabad, India
Alappuzha, India
Allahabad, India
Aurangabad, India
Bengaluru, India
Bhopal, India
Bhubaneswar, India
Chandigarh, India
Chennai, India
Coimbatore, India
Dehradun, India
Goa, India
Guwahati, India
Gwalior, India
Hubli, India
Hyderabad, India
Indore, India
Jabalpur, India
Jaipur, India
Jalandhar, India
Jammu, India
Jamshedpur, India
Jodhpur, India
Kakinada, India
Kannur, India
Kanpur, India
Kochi, India
Kolkata, India
Kota, India
Kozhikode, India
Lucknow, India
Ludhiana, India
Madurai, India
Mangalore, India
Mumbai, India
Mysore, India
Nagpur, India
Nashik, India
New Delhi, India
Panipat, India
Patiala, India
Patna, India
Puducherry, India
Pune, India
Raipur, India
Rajkot, India
Ranchi, India
Salem, India
Secunderabad, India
Siliguri, India
Srinagar, India
Surat, India
Thane, India
Thiruvananthapuram, India
Thrissur, India
Tiruchirappalli, India
Tirunelveli, India
Udaipur, India
Vadodara, India
Vapi, India
Varanasi, India
Vellore, India
Vijayawada, India
Visakhapatnam, India
Aracaju, Brazil
Bauru, Brazil
Belem, Brazil
Belo Horizonte, Brazil
Boa Vista, Brazil
Brasilia, Brazil
Campinas, Brazil
Campo Grande, Brazil
Cuiaba, Brazil
Curitiba, Brazil
Florianopolis, Brazil
Fortaleza, Brazil
Goiania, Brazil
Joao Pessoa, Brazil
Juiz De Fora, Brazil
Macapa, Brazil
Maceio, Brazil
Manaus, Brazil
Natal, Brazil
Osasco, Brazil
Palmas Monte Alto, Brazil
Porto Alegre, Brazil
Porto Velho, Brazil
Recife, Brazil
Ribeirao Preto, Brazil
Rio Branco, Brazil
Rio De Janeiro, Brazil
Salvador, Brazil
Santa Rita Do Sapucai, Brazil
Santos, Brazil
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Sao Jose Dos Campos, Brazil
Sao Luis, Brazil
Sao Paulo, Brazil
Teresina, Brazil
Uberlandia, Brazil
Vitoria, Brazil
Ajax, Canada
Brampton, Canada
Burnaby, Canada
Calgary, Canada
Cambridge, Canada
Candiac, Canada
Hamilton, Canada
Lloydminster, Canada
Mississauga, Canada
Nepean, Canada
North Bay, Canada
North Vancouver, Canada
North York, Canada
Saint-Laurent, Canada
Windsor, Canada
Moscow, Russia
Hamburg, Germany
Hannover, Germany
Ilmenau, Germany
Konstanz, Germany
Münster, Germany
Neu-Isenburg, Germany
Paderborn, Germany
Saarbrücken, Germany
Taucha, Germany
Bogota, Colombia