Consumer FAQ
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How do I cancel the automatic renewal feature for my Vault Gold Membership?
In order to provide continuous service, your Vault Gold Membership automatically renews at the end of each term.
To cancel automatic renewals, log in to your account, browse to "My Vault", select “Gold Access" and then click “Cancel Gold membership auto-renewal” to stop your membership from renewing.
Please note that if you cancel the auto-renewal option, you will still have access to Gold content until the end of your current term. The account will become a free basic membership after the term ends.
Will I get partial credit back if I choose to cancel before my membership term is up?
We do not monitor individual accounts in order to determine refunds based upon partial usage. In accordance with the subscription agreement, the individual subscriber is responsible for the terms of his or her subscription. This includes the price plan under which he or she is billed, and the cancellation of accounts before the automatic renewal date.
What is Vault Gold Membership?
Vault Gold Membership is a premium membership program providing members full access to our award-winning career content. This includes valuable insider information on companies, full access to our salary data, company reviews and discussions.
What are the benefits of Vault Gold Membership?
Vault Gold Members receive access to:
Note that Vault users purchasing Gold Membership for professional purposes (including HR and recruiting staff, and executive recruiters/headhunters) must purchase Vault Gold Employer Membership.
How much does Vault Gold Membership cost?
Vault offers a range of Gold Membership plans based on the term length of the membership. Visit our membership page for full details.
Can I receive a trial period of Vault Gold Membership?
No, Vault does not offer trial periods of its Gold Membership.
Can I pay month by month?
At this time Vault is not offering a monthly subscription plan. Payment for the term of your subscription is collected in full at the start of the term.
I have a question not mentioned here. What do I do?
If you have any questions not listed here, please contact customer service and we will get back to you as soon as possible.
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How do I cancel my membership?
To completely cancel your Gold Membership account, log in, browse to "My Vault" and click “Gold Access.” Click the “Deactivate Account” option.
Free Basic account memberships can be deactivated by emailing Customer Service requesting to terminated your Free Account.
How do I add or delete newsletters?
Log into your account, browse to "My Vault" and select "Newsletters and Alerts." Check or uncheck specific newsletters to change your preferences, then click "Save".
How do I update my member profile (eg. change my e-mail address, user name or password)?
Log in to your account, browse to “My Vault” and select the “My Account” section. Click “Edit,” then locate the fields you wish to change. Update your information and click “Save.”
How do I unsubscribe from Vault product announcements or partner e-mails?
Log into your account, browse to My Vault and then select Newsletters and Alerts. Uncheck the product announcement and partner email boxes, then click "Save."
I am not sure whether my login information is correct.
Click “Forgot Password” on the login page. Follow the prompts to have your username and password e-mailed to you.
How is my personal identity protected on Vault?
Please see the privacy policy for details on how Vault works to protect your identity online.
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The Vault message boards were recently updated. Can I still use my old Vault screen name to take part in discussions?
Yes. Screen names from the pre-existing message board have been preserved, along with many of the discussions. Your screen name will be usable once you’ve logged into your account.
How do I delete a message or part of a message?
If you wish to delete a message (or a portion of a message) that you feel is inappropriate or violates the Rules of the Board, click "Report an inappropriate message" located at the bottom of the message or, write to Customer Service using the Contact Us page with discussion details.
Do I need to be a Vault member to participate in discussions?
Yes. You must be a basic Vault member with a unique screen name to start or respond to a discussion, or to post a comment. Your screen name will be visible to other users, but your true identity will remain anonymous. Your email addresswill never be shown publicly.
What are discussion categories and how do I use them?
You are asked to select three categories to describe the subject of your discussion (e.g. Company = Accenture, Industry = Accounting and Career Topic = Compensation & Benefits). These categories help filter discussion search results and maximize the chance that other users will read your discussion. Keeping your posts short and sweet, on the other hand, may help improve your responses.
What are discussions? How do I use filters to control what I see on the discussions page ?
A discussion is a conversation between users on the Vault message board. Vault’s new message board uses multiple categories to improve the ease of finding and participating in proper discussions. Use the filters on the right side of the Discussions page to select the categories you are most interested in. Select as many career topics, industries and companies as you want. Then, click "Update Your Settings." The discussions page will refresh and show you only the discussions you applied to the search.
Will I be notified when someone replies to my posts?
Yes. When someone replies to discussions you have started or participated in, you will receive a notification on your My Vault page. Notifications appear in the “My Messages” area in the order they were received.
Do you censor discussions?
We monitor the discussions on our site on a daily basis. If a message does not comply with our user guidelines, we reserve the right to edit or delete it. Rest assured that we'll try to be nice about it.
How do I flag a discussion or reply?
If you think a discussion violates Vault's user guidelines, click the "Flag" button located next to each message in a discussion. We will review and, if necessary, delete or edit the offending message .
What happens when I watch a discussion?
Click the “Watch” link at the top of a discussion to receive notifications each time it is updated with comments. To see these, click “My Watched Discussions” on the right-hand side of the discussions page. If you are no longer interested in a discussion, click the "Unwatch" link atop any of your watched discussion.
Can I contact other Vault members privately?
Not currently. We are constantly working on enhancements to our site, including the ability to send and receive private messages. Stay tuned!
How do I start or respond to a discussion?
To start a new discussion, click the "Start a Discussion" button, which is located at the top and the bottom of the discussions page (and other places throughout the site).
To respond to a discussion, click on the "Reply" button at the bottom right of that discussion. You need to have a basic membership in order to start or respond to a discussion.
Is someone monitoring the message boards?
Yes, we monitor the message boards on a daily basis.
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Who post jobs on your site?
The Vault Job Board is a international job board that features thousands of job listings from employers and recruiters. It allows job seekers to search across all industries and job functions, and save jobs and job searches for easy repeat searching.
What if I see a job opening that I think would interest a friend?
To e-mail a job opening to a friend, select the share tool at the top right corner of the job description on each individual job page.
Who can search the Vault Job Board? Does it cost money?
The Vault Job Board is absolutely free to anyone, just complete our quick free registraion and then you can then save jobs, notes and searches, and keep track of the jobs you have already applied to.
How do I get started with my job search?
Select “Jobs" in the site header to visit the Jobs page. Select an industry, and/or job location and click ”Look for Jobs.” This will return a list of available jobs by date. We recommend using our insider snapshots, surveys and reviews to make the most of your job search.
Can I get additional information on a job posting other than what is listed?
Since employers post their own jobs, they will only include the information that they want to publicize. However, Vault offers information on over 3,500 specific companies in our company profiles. We recommend using this information to augment your job search. Some employers also include contact informion for inquiries.
Does my application get processed through Vault?
No. Your response goes directly to the employer who posted the ad. Vault does not receive, review or reject your application to the employer.
Does the Vault Job Board have international openings?
Yes, the Vault Job Board includes international job listings. Select “Jobs" in the site header to visit the Jobs page. Click on the International Locations option, select international location and click on "Look for Jobs" to browse through Vault's international job listing.
How are the job listings sorted on Vault's Job Board?
The Vault Job Board lists jobs by relevance which is determined by keywords, professions, industries, locations, companies and date listed.
How current are the jobs listed on the Vault Job Board?
Jobs stay on the Vault Job Board for 30 days from the date posted. If a position is filled before the 30-day period, it's up to the employer to remove it.
How do I apply to a position that interests me?
On the individual job page, click "Apply." This will bring up a form that offers you two options to submit your information. The first option is to cut and paste your resume into the online form. The second option is to enter your e-mail address and attach your cover letter and resume. To attach a file, click “Browse” and select the file on your computer.
Companies may prefer you to send your resume via e-mail or fax, or they may want you to telephone them. If there are specific instructions in the job listing, please follow them.
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Vault Guides and Downloading
Are Vault PDF Guides refundable?
The purchase of PDF Guides is not refundable. If you are experiencing any issues accessing your purchased guides, please see our PDF Download Guide.
How do PDF downloads work?
All Vault Guides PDFs are delivered in an encrypted format. After purchasing a PDF download, you will be taken to a confirmation page with a link to your personal download page. From here, the encrypted PDFs can be downloaded onto a disk or your hard drive, but can ONLY be downloaded from the computer at which you made your purchase. We strongly encourage you to purchase PDFs using a personal computer, rather than a public computer. In addition, a receipt will be sent to you via email, but please note that there will NOT be a link to your PDF guide in the receipt.
If you have navigated away from the confirmation page and missed the link, then you can login to your Vault account and visit "My Vault" on the hompage, then click on "My Account" and under the "Purchase History" will be a link to your PDF. Please contact Customer Service with Vault Order ID located in your receipt if you are still having trouble. Customer Service will then send you your PDF's via email.
Can I access my Vault PDF from another computer?
You can access your download from multiple computers using a process called "Named Activation" made available with Adobe Reader software. Here's how:
1. While connected to the Internet, double-click the Adobe Reader icon to open Adobe Reader.
2. From the Adobe Reader menu bar, select File > Digital Editions > Authorize Devices. Your browser will open the 'Adobe DRM Activator Site' web site.
3. Follow the instructions at this site to activate your copy of Adobe Reader.
Currently, up to 6 machines (Windows, Macintosh, and/or supported PDAs) may be activated to the same Adobe Passport account.
At this time, we can only accept Visa, Mastercard, American Express, Discover, and Diner's Club cards.
Do you ship internationally?
Vault does not sell printed guides. We have moved our Career Guides library to full digital distribution. (PDF and ePub only)
Can I forward the PDF to another computer?
No, you cannot. For this reason, we do not recommend purchasing PDFs using a public computer.
Can I read my Vault Guide on my PDA?
Yes. To move Vault Guide Downloads to your Palm PDA, open Adobe Reader, click the "eBooks" button and select the "My Bookshelf" option. A "My Bookshelf" window opens. Select the PDF title and then click "Send to Mobile Device." Important Note: Adobe Reader for PocketPC CANNOT read encrypted, secure eBooks.
Can I read my Vault Guide with any other program other than Adobe Digital Editions (e.g., Microsoft Word)?
No, Vault Guides must be read using Adobe Digital Editions at this time. We do not support other document or eBook formats at this time.
I represent a university, library, association or other institution and am interested in purchasing books for my members. What services do you offer?
Many institutions subscribe to Vault's Online Career Library, which provides access to Vault guides for their learners. To contact Vault about these services, email Customer Service.
I'm having trouble with my online download. What can I do?
To get a new link, please login to your Vault account and visit the "My Vault" section. Here under, "My Account" you can find links to all purchased PDF's.
If you are still experiencing issues please contact customer service.
I'm not able to download my guide. What should I do?
If you are having problems downloading your purchase, please review our troubleshooting guide or contact customer support.
To get a new link, please login to your Vault account and visit the "My Vault" section. Here under, "My Account" you can find links to all purchased PDF's.
Is your order form (and my credit card information) secure?
Yes. Vault uses Secure Sockets Layer (SSL), a protocol that transmits private documents through the Internet. SSL creates a secure connection between client and server by using a private key to encrypt data transferred. The addresses (URLs) of Web pages that require a SSL connection start with https: rather than the conventional http:. Your personal or credit card information will not be shared with anyone not directly involved in processing your order.
What browser/platform issues should I be aware of for PDF downloads?
We strongly suggest using Adobe Reader version 7 or higher. Adobe Reader 6.0 requires a 5- to 10-minute activation process that versions 6.0.1 and above do not require. Users that have Adobe Reader 8 or 9 on their computers must download and install Adobe Digitial Editions in order to read our guides. This program is free from Adobe.
What will I get when I purchase a download?
All Vault Guides PDFs are delivered in an encrypted format. After purchasing a PDF download, you will be taken to a confirmation page with a link to your personal download page. From here, the encrypted PDFs can be downloaded onto a disk or your hard drive, but can ONLY be downloaded from the computer at which you made your purchase. We strongly encourage you to purchase PDFs using a personal computer, rather than a public computer. Please note that your emailed receipt will NOT contain a link to your PDF.
When will my guides arrive?
Vault does not sell printed guides. We have moved our Career Guides library to full digital distribution. (PDF and ePub only)
Where can I buy Vault guides?
Vault's guides are available for purchase in the Vault Store. There, they can be purchased in PDF versions.
If you are ordering PDFs or printed copies with a ship-to location outside of New York State, you will not be charged tax. New York State residents will be charged between 6.5 to 8.65 percent tax (depending on zip code) on any guides purchased.
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Where do you get your company information?
Vault's extensive research includes a wide variety of reliable business sources, including the companies themselves. Our famous "insider" information comes from thousands of employees of the companies covered on our site.
How often do you update your information?
Snapshots, profiles and industry guides are updated regularly in order to ensure the information is up to date. Our industry and career guides are completely revised and rewritten on an annual basis.
What are Employer Reviews?
Vault Employer Reviews cover workplace culture, compensation, hiring processes, diversity and workplace issues at major employers. Vault editors do not verify the information, but publish them as collected. All Vault Employer Reviews are accessible to Vault Gold Members.
Do companies pay you for the profiles you write about them?
Absolutely not. Our reports are independent and unbiased; we never take money from the companies we cover. While some companies do pay for content on the site, our sponsored and advertorial content remains separate from our editorial content.
How can I add a company that Vault does not already profile added to the site?
To suggest a company to add, please send an e-mail to Customer Service. If possible, list any relevant information (e.g. locations, number of employees, revenue, etc.) that would make it a compelling addition. We consider all viable suggestions, but cannot guarantee inclusion on the site.
My company recently changed some of its office policies. Can you change my company's profile to reflect those changes?
We like our company information to be accurate and up-to-date. If you have news to share — from a new dress code or salary increases to layoffs or an impending merger — please send an e-mail to Customer Service.
How are you planning to expand your content?
Vault is always improving, so please be sure to check back for more companies, news, features and other content.
How can I submit an article to be included on Vault?
Send all article submissions to editors@staff.vault.com. Articles will be considered based on relevance, accuracy and style.
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Employer FAQ
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How do I sponsor an Industry, Guide or Profession?
Contact us or visit the Sponsorship page to learn more.
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How can I change or modify the content on my Company's profile page?
We want our company information to be as accurate and up-to-date as possible. If you have news about a particular company — from a new dress code or salary increases to layoffs or an impending merger — feel free to alert us by sending an e-mail to editors@vault.com.
How can I get my Company listed on Vault?
If you would like to suggest a company to add, send an e-mail to editors@vault.com. If possible, list any relevant information (e.g. locations, number of employees, revenue, etc.) that would make it a compelling addition. We will consider all suggestions, but we cannot guarantee inclusion on the site.
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How do I become a sponsor of an Event hosted by Vault?
Visit our Events page for more details.
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I have a consumer account. Why should I register an employer account?
Employer membership enables functionality that is needed to post and track jobs. Keeping these identities separate allows you to set distinct identities between your personal account interests and those of the employer or agency that you represent when posting jobs.
I need to set up an employer account, but I have already used my work email address to create a separate consumer account. What should I do?
We recommend that you login to your personal account on Vault.com and change the email address to a non-work related account. Then register the company account with your work email address.
What is the difference between My Vault and the Account Information section in the Employer Section of the site?
My Vault is a feature to promote and highlight relevant content from throughout the site. Account Information is where you manage and update your company information.
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How do I cancel the automatic renewal feature for my Vault Gold Membership ?
In order to provide continuous service, your Vault Gold Membership automatically renews at the end of each term. To cancel automatic renewals, log in to your account, browse to My Vault, select “Gold Access" and then “Deactivate Account” to change your membership details.
Vault Corporate Gold is a premium membership program providing Vault members full access to Vault's award-winning career content. This includes valuable insider information on companies, full access to our salary data, company reviews and discussions.
What are the benefits of Vault Gold Membership ?
Vault Gold Members receive access to:
Hundreds of extended insider Vault Gold Snapshots [link to full list of Gold Snapshots]
Thousands of exclusive employee surveys
Student and alumni reviews of thousands of top MBA, law school and undergraduate programs
Updated salary information for top investment banks, consulting firms and law firms
All discussions and newsletter archives
Additionally, Vault Gold Members receive 15% off all Vault guides and career services.
Note that Vault users purchasing Gold Membership for professional purposes (including HR and recruiting staff, and executive recruiters/headhunters) must purchase Vault Gold Employer Membership.
How much does Vault Gold Membership cost ?
Vault offers a range of Gold Membership plans based on the term length of the membership. Visit our membership page for full details.
Can I receive a trial period of Vault Gold Membership ?
No, Vault does not offer trial periods of its Gold Membership.
Can I pay month by month ?
At this time Vault is not offering a monthly subscription plan. Payment for the term of your subscription is collected in full at the start of the term.
Will I get partial credit back if I choose to cancel before my membership term is up ?
We do not monitor individual accounts in order to determine refunds based upon partial usage. In accordance with the subscription agreement, the individual subscriber is responsible for the terms of his or her subscription. This includes the price plan under which he or she is billed and the cancellation of accounts before the automatic renewal date.
I have a question not mentioned here. What do I do ?
If you have any questions not listed here, please contact customer services and we will get back to you as soon as possible.
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