IBM Global Services Asia
VAULT RANKINGS 2013
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· "Better for tech to biz solutions"
· "Bureaucratic; sales-oriented"
· "Very focused strategy, driving great benefits for other IBM businesses"
· "Huge teams billing off the back of a few talented individuals"
NEWS AND UPDATES
· "Globally recognizable brand name"
· Freedom to choose project and work content
· "Unlimited opportunities and learning"
· "Excellent exposure to different industries"
· "Internal politics"
· "Salary not best in class"
· Too much red tape
· "Very hard to get a promotion"
ABOUT THIS COMPANY:
Big Blue consulting
Yes, IBM stands for International Business Machines, but these days Big Blue goes well beyond computer manufacturing. IBM Global Services, which provides business and IT consulting, has become an increasingly important factor in its parent's bottom line. In 2008, IBM Global Services contributed 57.3 percent of IBM's total yearly revenue of US$103.6 billion.
IBM's first foray into IT services was in 1989, when the company signed a deal with Eastman Kodak to design, build and manage a state-of-the-art data center at Kodak headquarters in New York. Around the same time, IBM began offering business recovery services to its hardware and software clients.
In 2002, IBM solidified its reputation as a consulting provider, and not just a software/hardware firm, when it acquired PricewaterhouseCoopers Consulting. The deal added 30,000 employees in 52 countries to IBM's consulting teams. That same year, Samuel Palmisano, then-chairman and CEO of IBM Global Services, stepped up to become IBM's global CEO, pledging to keep his former division strong. In 2005, IBM sold off its PC business—further proof that the sum of Big Blue is greater than its computer parts.
Infrastructure and professional services
Today, IBM's Global Services solutions typically revolve around consulting services, IT infrastructure and software. Within IBM Global Services, there are two separate segments: Global Technology Services (GTS) and Global Business Services (GBS). The former works primarily in infrastructure, relying on IBM's global scale, standardization and automation. This unit provides outsourcing services, integrated technology services and maintenance. GBS, meanwhile, is the professional services arm of the company, offering consulting, application management services and systems integration. According to company literature, GBS is "the world's largest consulting organization." As of 2008, there were more than 100,000 GBS employees across the world.
Meanwhile, GBS clients include more than 90 percent of the communications, retail and electronic companies in the Fortune 500 and more than half of all Fortune 1000 companies. GBS serves a litany of industries, including automotive, aerospace and defense, banking, chemicals and petroleum, consumer products, education, electronics, energy and utilities, financial markets, government, healthcare, insurance, life sciences, media and entertainment, retail, telecommunications, and travel and transportation.
Huge in Asia Pacific
In all its divisions worldwide, IBM has over 398,000 employees; of those, approximately 30 percent are based in the Asia Pacific region. At the close of fiscal 2008, the firm's non-U.S. operations generated approximately 65 percent of total revenue, with about 20 percent coming from Asia Pacific operations. Among all of IBM's regional groupings, the Asia Pacific region has shown the strongest revenue growth over the past few years, bringing in US$19.5 billion in 2008, an 8.3 percent increase over 2007. India had the fastest revenue growth for the firm in the Asia Pacific region in 2008, with total take increasing by 25.8 percent. Japan, meanwhile, contributed 49 percent of total Asia Pacific revenue for 2008, and grew by 8.5 percent for the year.
In 2008, revenue from the GTS segment totaled US$39.2 billion, an 8.8 percent increase from the previous year. According to the company, the growth was driven by a number of factors, including structural flexibility, higher value offerings and lower labor costs. Meanwhile, earnings for the GBS segment also rose significantly, also up 8.8 percent from 2007 to US$19.6 billion. IBM attributes this boost to resource optimization, effective balancing of domestic, global and subcontracted resources, deal selectivity, stable pricing, and ongoing operational efficiencies.Become a Gold Member or Log in to read the entire Scoop
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