In addition, "everyone uses flex-time to earn extra days off," one employee reports, "and telecommuting is in place for most salaried associates." The pay, described by many as "good" and "competitive," is great for the computer gurus in Information Systems. One notes, "I work in the hot area of computers, and we make good money." The company's new incentive program has received mixed review. One notes, "We're moving toward more incentive-based pay, meaning that you can receive a bonus every year depending on how the company, your department and yourself did in meeting goals." Though the bonus plan can mean a big payoff when sales are high, a slip in sales can mean no bonus for many.

One thing that hasn't changed - for current employees - is the company's "superb" benefits package, which includes a tuition reimbursement plan that pays 75 percent of the employees' tuition, as well as a profit-sharing program after one year of service. But the company recently stirred up controversy when it denied full benefits to retirees. Many praise the company's campus, located in Hoffman Estates, Illinois, which features a jogging track and gym, on-site daycare, and 3 cafes. Beyond the perks, insiders say the best aspect of their work is their "friendly, fun-loving" fellow employees, who make Sears "a great place to work."

Sears workers proudly note the company's success in recruiting women, observing that "most of the managers are women." But many feel that "more diversity around the company would be good." Management has addressed the issue by implementing a diversity training program. As for advancement opportunities, "quite honestly, if you're good, you get promoted," explains one insider. "My manager is younger than I am, a woman, and damn good," says another. He goes on to note that women like her are "not an exception around here."

One problem, some say, is the company's size. "If you work for a smaller company, you'll get more exposure to a wider range of marketing functions faster." "If you work for Sears, it will probably take longer to get the same exposure." Unlike other large companies, however, Sears' "progressive" environment prompts one to report, "If you have a good idea, it will probably be implemented."