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Of all the technological advancements made in the past fifteen years, electronic mail, or e-mail, has made one of the greatest impacts on the workplace. Viewed by many to be the Internet�s �killer app,� e-mail�s fast, low-cost, and easily accessible platform has reinvented communication in offices globally. While some employees see e-mail as a valuable and necessary business communication tool, others welcome it as a means to chat with pals and forward jokes to co-workers. Recognizing the importance of e-mail in the workplace, Vault.com decided to get the �inside� story about the behavior, practices and attitudes surrounding this subject.
We are pleased to present the first comprehensive survey of e-mail behavior in the workplace. In May 2000, Vault.com surveyed over 1,000 employees to determine how e-mail affects productivity, communication, and quality of life at work. The following results, and the comments provided by respondents, shed light on this largely unexamined phenomenon.
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Mailing
For the majority of your business correspondence, has e-mail replaced snail mail?
Faxing
For the majority of your business correspondence, has e-mail replaced faxing?
Phone Calls
For the majority of your business correspondence, has e-mail replaced phone calls?
Monitoring
Are you worried about your employer monitoring your e-mails?
Personal Account
Do you have a separate account for personal e-mails? (e.g. Hotmail, Yahoo, etc.)
Improper E-mails
In the event that you receive a sexually explicit or otherwise improper e-mail, would you:
Deletion
Do you regularly delete your e-mails?
Forwards
Which type of viral marketing are you most likely to pass on?
Impressive Lists
Have you ever received an e-mail in which the sender was trying to impress you with a lengthy or prestigious distribution list?
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Address Appropriation
Have you ever contacted a person off of someone else�s e-mail list?
E-mail Acquaintances
Are there people with whom you communicate strictly via e-mail?
Bcc
Do you use the Bcc feature?
Tone
Do you think the tone of your e-mails is sometimes misunderstood? (e.g. misperceived as angry, abrupt, overly casual, etc.)
Employer/Employee Communication
Does e-mail increase/improve communication with your boss?
Raise
To ask for a raise, would you most likely communicate via:
Resignation
When quitting, would you most likely submit your resignation via:
Offer Praise
To thank someone in office for doing a good job, you would most likely communicate via:
Report Wrongdoing
To report office misconduct, you would most likely communicate via:
Have a Nice Day
Do you like the smiley face?
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Source: Vault.com E-mail Behavior in the Workplace Survey of 1,004 Employees, May 2000
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