Job Responsibilities
Answered phones, transfered calls. Data entry, quoted benefits,
sent out provider directories, transportation calls.
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Job Requirements
Up to one year experience preffered. We were told that we would
have 68 weeks training but it was changed to 6 weeks. THey split
up the 30 people hired and the others went to another department
and trained for 15 weeks. WE were told that there was no ryme or
reason as to how the people were pick. THey said that they had
taken the top 15 on the list. TRaining did not go smooth. The
person training was from out of state and did not even work in
the department that she was training in. She was nice though and
tried every hard to make things work. We tested at the end of
training by having our calls monitored. Very fast pace.
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Uppers
The job paid more than most customer service jobs starting out. They had
cubicles where you can log into the computer and request vacation and know right
away if you have it. They do not do vacation by seniority.
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Downers
If you want a certain day off and are not at your desk looking at your lotuus
note when an e-mail is sent stating the month of NOvember or December is now
available. You can forget getting the Holidays of within 10 minutes. You were
informed that your schedule may change when needed and that you would always get
two weeks noticed. No one imagined that their schedule would change 3 times in
one month. They lost at least 20- 25 people a
month at least. My class was put downstairs then told that if
you work past 9pm you had to shut everything down and pack up
and move upstairs everyday for the remainder of your shift
because they air would be cut off. Then we also found out that
if you worked after 7pm, weekends or Holidays you had to take
transportation calls where you set up transpotation for medicaid
patients. We had not been trained on this and had to take a two
hour quicky course which was no where near enough. No matter how
much experience you have. Most start out entry level.
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Lifestyle
There will always be a large need for customer service. Learned
as much as you can. Stay informed. Take any classes that they
offer to enhance your skills. If you don't want to work
weekends , after hours or Holidays don't work for a 24 hour call
center. Not as a customer service rep. How ever with some of
them having high turn over rates there may be more room for
advancement. Especially when the call center is new.
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Compensation
$12.26 an hor. 401K ,Dental and medical available withen the
next week after starting. Some people received bonuses around
CHristmas time.
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Advice to Jobseekers
There will always be a large need for customer service. Learned
as much as you can. Stay informed. Take any classes that they
offer to enhance your skills. If you don't want to work
weekends , after hours or Holidays don't work for a 24 hour call
center. Not as a customer service rep. How ever with some of
them having high turn over rates there may be more room for
advancement. Especially when the call center is new.
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