Job Responsibilities
Well let me start by saying this. The hours that I currently
work are 6am-3pm five days a week, usually including one weekend
day(Sat or Sun.)Some days I stay later than three, and on rare
occasion I must be present at work at 5:30 am. My job duties as
the stores only manager include many different things. My main
and probably most important duty would be to run the floor
during most of my shift. I do not manage my store by sitting in
the office. I take care of customers and tend to my staff's
needs helping them and encouraging them to do well for about the
first six to seven hours of my shift. This includes making
coffee, preparing food, assisting to the stores baker, not to
mention my other staff on shift. It's my duty to also keep
everyone in line. I must see to it that things are getting done
and customers are getting taken care of as quickly as possible.
I must see to it that we do not run out of any products, and
that the shift runs smoothly with no major issues. It is my job
to make sure all the staff recieve breaks when they get one, and
that their station while on break is covered. I must keep my
store up to always fresh standards at all times. At one pm. I
pull my stores day end and for the next hour count tills and
cash from the past 24 hrs. It is my responsibilty to make sure
sales and cash counts are recorded and that the money is banked
properly. Aside from the daily activity of running the shift, it
is my duty to hire new staff and fire non-performers. I am in
charge of yearly reviews and raises, payroll, weekly schedules,
files for all staff members, inncentive programs, and basic
upkeep on my store. I am in charge of planning holliday parties,
and am on call 24/7. I must check in with my evening supervisors
and make sure that their shifts are also running smoothly.
Basically to put things in a nut-shell my store is my baby, and
I must treat it like one.
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Job Requirements
I am not sure that this question pertains to what I do. I'll do
my best though.
I did have to go to training classes about a year into my
position. These classes can be taken at any time, and can even
be mandatory depending on the store owner before you are given
the title as manager. These classes are set up and truely run
for new store owners. This is where you learn all of the ins and
outs of the company. if taken all at once the classes run for
about 8 weeks six to seven days a week. They are normally the
length of one regular shift about eight hrs, and are split up
between classroom and hands on classes. There are also a few
field trips. IE: The roasting plant where Tims coffee beans are
roasted. The classes are great. The corporate trainers are so
helpfull and friendly, and although at times the classes can be
very long and repetative you come out of training fully prepared
to own your own and run a store.
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Uppers
The best part of my job would have to be the satisfaction I get from dealing
with customers. I love keeping my staff motivated to be fast and friendly and the
outcome is great. Sure, every so often a certain customer may be miserable and
ofcourse that is no fun, but when you do make somebody's day with the coffee that
you prepared and your smile and you can see by the expression on their face that
they are impressed with your skills and your staffs skills, that's what keeps me
waking before sunrise every morning motivated and ready to go! Did I mention the
free coffee?
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Downers
The worst part about my job is the long term effects it will
probably eventually take on my body. I would love to continue to
do what I am doing, and I really do not think that I am suited
for any sort of slow paced desk job, but 8 plus, hrs. on my feet
every day, running around like a crazy woman will someday show,
whether it be back or leg problems or something along those
lines. As of right now I honostly can not think of any other
downers for the job. I suppose that being on call 24/7 sort of
stinks, but rarely does it actualy interfear with my home or
social life, and if it does, it's usually a quick phone call or
short visit to my store off shift.
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Lifestyle
The want to work with people is crucial. I see half the town of Hamburg every
morning at work, and I at least say hello to almost all of them. Another thing
that I must stress to anybody looking to work at any Tim Hortons is that it is
very fast paced. I would not recomend a job to anybody who is not willing to
multi-task or move at speed-walk pace a lot of the time. At my store we serve
about 150 cars through our drive thru per hour from about 6 am till around 9 am.
After this we average about 80-100 cars per hour until around noon, when we
average around 50. You must be a team player. We all help one another out to get
the job done right. I must also mention that Tim Hortons has very high clenliness
standards, and unless you are willing to chip in to keep a clean environment for
the customers I would not recomend a job with the company. Tim Hortons has a
strict uniform pollicy, however the company should and will supply your uniform.
Although Tims uniforms may not be the most fashionable outfits out there, they
are easy to care for, comfortable, easy on the eye, long lasting, and always look
professional. They are also consistant throughout the chain like all of Tim
Hortons products.
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Compensation
Base salary for the store managers position varries throughout
the company. Since all stores are franchise owned it is up to
the store owners what they want to start ones salary at. This
number would probably be based on ones past work history, if
they have been with the company for awhile or not, job duties,
etc. Bonuses stock options and benefits will also vary from
store to store based on the owners. At my current location
health innsurance, sick time, vacation time, and 401K are
offered to some employees. These benefits are based on full or
part time status, length of time being with the company, and
position in which the staff member holds.
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Advice to Jobseekers
To those considering this field, I will tell you this. If you
work for good store owners that are truely good people, like I
do, your chances with the company are huge. There is so much
room to grow, even to the point of working for corporate, or
becoming a store owner. The Tim Hortons chain is rapidly growing
in the states and has proven to be succesfull. Make sure that
when you apply you list good refrences on your application
because Tim Hortons does do refrence checks. It is also
important that during your interview you are friendly and
outgoing. Just be yourself, make sure you are clear in the
questions you are asked and smile. The person interviewing you
will want to be sure you are approachable. Good Luck!
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