Job Responsibilities
Senior Level Help Desk at various clients throughout Ontario.
Responsible for supervision of junior help desk and technican
staffing. Liasion with end users, management, outside vendors
for various computer/help desk related issues. Project
Management/Coordination of specialized projects through the
Government of Ontario as required.
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Job Requirements
Network Administration - Novell - CNA, Business Administration,
Project Management, A+ Cerfication; GroupWise Specialistl, Train
the Trainer, Advanced Microsoft Office Suite, MSProject
specialist, Photoshop, Adobe Acrobat.
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Uppers
Having different challenges every day. Job is never boring. Constant change in
people and issues.
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Downers
No recognition from bosses for specialized achievements. Low pay
as based on recent surveys. Downgraded training opportunities.
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Lifestyle
Flexible work hours when at clients. Long commutes from home to clients.
Limited social events unless you are part of "inner circle" at work. Dress code
is business casual. Easy atmosphere for working within my technical group.
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Compensation
Base salary - $54,000 CDN
Health Benefits - 80% coverage (paid by company)
RRSP program - no contribution made by employer
No bonuses
No stock options
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Advice to Jobseekers
The field is excellent but specialization and continued learning
is a must. Customer service is where the majority of the
positions lead. Love what I do.
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