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Job Survey: Technical Support/Administrative Assistant

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Location: New York, NY
Experience: Mid-level
Highest Level of Education: Undergraduate Degree



Job Responsibilities
Speaking to local and nationally-based newsmedia on issues relative to civil servants (20 minutes/day, 5 days/week), creating daily internal press clips to be read by clients(1 hour/day), answering the switchboard as first contact for inquiring reporters (30 minutes/daily). Transcribing notes and creating memos after client meetings (2 hours/week)
Job Requirements
Hiring requirements: Being well-read and up to date on daily news stories; being able to ask concise questions to ensure assignment requirements are well understood; possessing flexibility towards sudden schedule changes; having a warm and friendly telephone manner towards both the reporter and client and the ability to emphathize with an angry client. I must be able to reiterate caller's needs to take accurate messages to pass on to my boss and his partners.
Uppers
Casual working atmosphere: asking questions is always encouraged to prevent misunderstood assignments; warm and friendly co-workers, music always welcome in office. Not restricted to staying within your particular office space. Flexibility in taxing vacation time, with proper notice.
Downers
Lack of 401K or health and dental benefits (as an independent contractor). Dealing with irate reporters that are refused access to a client. Turning away freelance reporters.
Lifestyle
Dress code: business casual (no jeans or sneakers or overly revealing tops). Base work hours are 10 AM to 4 PM, though there is always potential for overtime, in case a time-sensitive document needs to be completed. My company considers each individual on their ability to perform the position, not on gender or race.
Compensation
Base salary: $10/hour (as a part time position), compensation for expenses (for actions performed on client behalf).
Advice to Jobseekers
Public relations is not the easiest field to get into. Therefore, if interested, begin with a paid or unpaid internship (high school or university) to gain contacts and experience. Take courses such as English, or Journalism, as those teach you how to write well. Be willing to go that extra mile to ensure that the assignment gets done. Be prepared for any changes in the daily schedule. No matter who the person is on the other end of your phone, sound professional and friendly; this person may be a potential client. Start your day by reading the news, to sound informed when a client asks you for your opinion on a particular event. Most of all, do not be afraid to "start at the bottom": bigger companies are more likely to hire those with actual experience. This occupation has lots of room for growth, as the usual applicant wanting to work in PR comes with a college degree or higher, and years of prior experience in other fields (such as news reporting or graphic design). Be sure to apply to the smaller PR companies: they are less likely to only see you as a number.

This Technical Support/Administrative Assistant career survey is just one of 1000s of exclusive career surveys available on Vault. Find out what it's actually like on the job with Vault's job surveys.

Read all Vault Career Surveys for the inside scoop on specific jobs
Read Vault Employee Surveys for the inside scoop on specific employers
Read Vault Student/Alumni Surveys for the inside scoop on colleges and grad schools