Job Responsibilities
Supervision of 30 employees and 15 immediate employees in a
customer service hotline situation. Also to place difficult
orders and follow them through such as move of phone service to
different location and installation of new lines. Also to train
new employees immediately to answer phones and customer questions
and to field customer complaints and issues.
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Job Requirements
High School Diploma, Computer Skills, Communication Skills a
plus, Customer Service Skills a plus also
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Uppers
Challenging work with difficult customers,orders and systems involved. Working
closly with my employees and watching the service unit meet and exceed
expetations.
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Downers
Dealing with hostile customers that threaten and scream. Having
to disipline employees for duties neglected ect.
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Lifestyle
Well I usually put in 40 to 60 hrs a week. Having to stay late many times to
handle situations that require more finess to save large corporate accounts. Our
dress code was business casual at first but became more casual since we did not
meet customers on a daily basis. I had to maintain a business casual appearance
though in my position with in the company. There was not any travel required of
me at the time but I did make several business trips to help design a new program
for the company that was there before Birch took control of it. We were a very
diverse company in as we had many male and female employees and many ethnic
backgrounds also.
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Compensation
my base salary is 32,000 a year with many incentive bonus's and
401k options and health inurance.
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Advice to Jobseekers
If you love working in a challanging evironment in the customer
service field this job is for you. It never seems to get boring
there is always a new problem to handle in new and different
ways. The telecommunication industry is one of constant change
and will challenge many in keeping up with all the codes and ways
of placing orders to transfer phone service from major carriers
to smaller ones. You will need alot of patience and a ability to
stay calm in a difficult situation and think on your feet.
Learning your ins and outs of the business will keep you on your
toes at all times. Also the ability to communicate in a steady
honest way will help you when dealing with difficult customers
and counter parts at major ILECS (phone companies).
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