Job Responsibilities
I am actively employed five day per week from 7:30am until 4:30pm
excluding 1 1/2 hours spent for lunch and a morning and afternoon
break. My specific duty upon is to open up the Reception area
and prepare my desk for the days activity which includes greeting
any customers or clients that have been invited or chose under
their own power to visit our offices. I answer the phone for the
company and this is a four line phone for incoming calls that
provide calls via transferring to about 150 co-workers. I also
assist with work for additional departments such as the
Recordation Department where home mortgage documents are prepared
for county recording. I help the Post Assignment department by
signing and notarizing the aforesaid documents and sometimes I
assist in the Document Retrieval Department where title companies
are contacted to request lost documentation such title policies.
I also answer customer calls regarding documentation that they
may have received by mail from our offices. My main objective is
to maintain good customer relationship and to answer questions
that customers may have regarding our involvement in mortgage
document preparation. I try to treat each customer as if it's
the FIRST customer of the day, i try to avoid "burn-out" and
steer clear of assumptions where questions from customers may
seem out of place. I am loyal to my job and I strive to render
good work habits with minimal supervision. I spend the entire day
answering incoming phone calls and working on other projects as
before mentioned or opening undeliverable mail from the Post
Office where I return this type mail back to our Clients or re-
mail to customers at current addresses provided by the United
Postal Service.
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Job Requirements
Hiring Procedure does in all probability require a high-school
diploma at the least and a willingness to learn and gain
knowledge with keen motivational skills. Classes of all types
regarding jobs and psychosomatic propensity in the work field are
offered within the company at no cost to employees. Help is
available and offered to individuals who are eager and have the
desire to excel and escalate to his or her full potential.
Grading is kept in the Human Resources files.
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Uppers
I love the part where I can help and answer customer questions where they may
have been frustrated or irritated by misunderstanding. I like being a part of the
resolution and not the problem. Being part of a team that offer customer service
and quality care is very pleasing. I love camaraderie where all employees work
together and create good relations to both customer and client.
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Downers
Where a lack of knowledge and non-caring attitudes interfere with
work.
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Lifestyle
Casual dress is the dress code at our company and it is a very relaxed
atmosphere where most associates are comfortable and working in contentment. On
certain occasions we will have Clients come into our office from other cities
across America and then we dress a bit more business to make suitable impressions
to our visitors. This tactic is exercised as like you dress for a holiday party,
we are not trying to deceive anyone, we just like to look our best when company
comes calling... One note, just because businesses allow employees to dress in
the casual mode, one should remain steady with good hygiene where hair and nails
are clean and clothing should always look fresh and clean.
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Compensation
My company pays relatively fair and the benefits are great where
healthcare, dental, vision and disability is offered. The company
pays partial benefits. 401k, Credit Union and bonuses are also
offered to emoployees. Overtime is paid in excess of 40 hours per
work week.
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Advice to Jobseekers
Be positive and have a willingness to work, be punctual and show
interest in you job and what the company is doing to achieve
success. Do not condemn the company amongst your peers and co-
workers. Stand up for your company as being a decent and high-
quality place to work...after all, you have chosen to work for
the company and shouldn't your choice be a wise one? Be a leader
and not a follower but do humble yourself in compassion to be
able to take directives from superiors. Do not criticize co-
workers because you are just getting there so you don't have a
clue who has a relationship with who... It is best to remain
neutral and get along with all the people that you have to work
with. There are jobs out there but it takes a person with
certain character to embark upon the job market and land a
worthwhile job and that only requires willingness and positive
dedication.
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