Job Responsibilities
I supervise a team of eight fund administrators, ensuring the
timely delivery of daily mutual fund valuations to the client.
I am the first point of contact for client queries. I do research
and collect information through all resources available; daily
valuation packages, our database, or through other specialized
departments such as corporate actions or tax.
I am involved in the continious improvement of client services
and the growth and development of my team.
I participate in weekly client conference calls to ensure that
the required service level is met and all operational problems
are solved.
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Job Requirements
Generally a degree in accounting/business degree is required to
start in this role.
The company offers some leadership seminars for its managers.
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Uppers
As an assistant manager I deal with internal operational issues and external
client service requirements. I feel very involved in what I am doing and can have
a direct impact in decision making.
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Downers
Sometimes I can have a lot of pressure both from within the
company and from the client. Satisfying both parties at the same
time can be challenging and stressful.
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Lifestyle
My work hours are usually 9 AM to 6 PM. This can increase during certain periods
such as when new clients or funds come in.
At my level (managerial) overtime is not paid.
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Compensation
My base salary is at market rate. Usually bonuses at State Street
are not very high for assistant managers (one month salary).
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Advice to Jobseekers
Fund administration provides a lot of opportunities worldwide for
people willing to work hard. It is quite a secure job and there
is always a demand for people with industry knowledge and
experience.
It is not as exciting as a front office job but definitely more
challenging then an average accounting/administration job.
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