Job Responsibilities
My responsibilities are making sure I am at work on time and not
being late on my breaks. The major responsibility of my job is to
input data into the computer,(faxed office supply orders), doing
this with great accuracy and speed. Make sure that any emails
from other departments are understood, and followed. Also give
back any feed back from the customer,if they have problems. When
getting in contact with the customer to be as helpful and
supportive with there needs. Customer service is important for
the company I work for. Keep the customer happy and they will
keep coming back. I do talk to other departments in the company,
when trasferring a customer it is my responsibility to get as much
info from the customer to give to the other department so they can
be ready for that customer and so the customer does not have to
repeat themselves. Filing my work at the end of the day is my
responsibility, this must be filed correctly so if a order needs
to be looked at later it can be found. This task takes only 5
minutes at the end of every day. The other responsibilities
mentioned above are done through out your work day. The main
responsibility is enetering the orders.
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Job Requirements
The education requirement for my job is high school diploma. They
do now have a course for call centers, which I believe is maybe a
4 month course. It is not a manditory course, if you have some
customer service or sales experience it will help you get the job.
I would say that customer service and sales experience would be a
better asset to you than a call center class. As long as you
understand coming into the job what call centers are like to work
in. It is a totally different environment than any other office
or sales job. Due to the fact that they have peek times when you
are needed and are expected to be there and ready to go.
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Uppers
The uppers for my job is that since I enter fax orders I can listen to music,
which is a nice way to make the day go by faster and it keeps you in a better
mood.
Once you are there for a while the job is very easy to do, you work at your own
pace.
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Downers
The downer about my job is that you are stuck in a desk. You are
not to walk around or talk too much to other people. They are
very focused on how many orders you can do in a day and how may
errors you do in a day. The more orders the better the less
errors the better. Not much time for stretching or getting your
body moving.
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Lifestyle
My particular work hours are from 6:30-11:30 the department is open however from
6:30-7pm. Mon- fri. There is a chance for travel if you win a contest which
would take you to the head office. But this is not the norm for travel in my
department.
Company social events, we usually have a family barbeque in the summer, we will
have dress up days, theme days, pot lucks, team outings after work hours, cake
once a month to celebrate birthdays and anniversaries, we also have an
assoiciation week where we recieve free meals, or some kind of gift for example
we all got a wind breaker jacket this year. We have a christmas party, and a
family christmas party where santa comes for the kids and games.
The dress code for my department is casual, jeans are ok, no sweat pants unless
it is comfy day which is announced. No short shorts, short skirts, no
haltertops, etc.
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Compensation
My positions is paid by the hour I am making $12.64 we top out at
12.90, once you hit this rate of pay you are eligible for a yearly
bonus based on a percentage.
The bonuses we get are more incentives to do your job above and
beyond what is expected. We will run contests on most improved,
lowest error rate, highest production, best ready to serve (on
work on time, no lates on breaks, low personal time), the prizes
range from gift certificates for movies, to places like Walmart or
our local mall. Depending how much money the company is willing
to give out.
We do have a stock option plan where we get a 15% discount on
Staples stocks. They are taken off your pay cheques so you do not
really miss the money as much.
We also have a rrsp fund where the company will match up to a
certain percent of what you put in. This also comes straight off
your cheque.
The benefits we have are the best I have ever had. For full time
they are better than if you work part time. We actually have 3
different plans you can choose from so it is hard for me to say
what the actuall percentages are. They also have an option of
life insurance for yourself and your imediate family members.
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Advice to Jobseekers
If you are diligent, responsible, acocuntable, have great customer
service skills, and are able to sit at a computer all day, this
would be a great job for you. I believe that my job is going to
be around for sometime, there will be less positions needed just
because of the internet, but there will always be some need for
this position.
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