Job Responsibilities
As a system administrator the responsibilities included are
supporting clients via a ticket system queue. They are answered in
the order they are submitted. You are also responsible for
maintaining the web hosting servers where clients are hosted. The
shifts are 8 hours days, 40 hours a week plus randomly scheduled
weekend hours.
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Job Requirements
There are no education requirements for the job. The position
requires basic knowledge of computers, networking, and the ability
to provide customer support. Experiance is a plus.
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Uppers
This job can be worked from home or anywhere else with internet access and a
computer with a web browser and email software. They require that all employees
be present on the company IRC chat server as well. You have the freedom of a boss
not looking over your shoulder, but they do track performance in other ways. They
have trouble keeping employees on their technical staff, so they are always
looking for more people. They are understaffed currently and are making up for
this by scheduling their current employees to work overtime.
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Downers
The hours are horrible, and the pay is not worth the sacrifices
you will make for this job. The pay is salary, and there is no
gartuntee you will be paid for any overtime. The management of
this company has little care for their technical staff and treats
them poorly. The management team, including the owners of this
company are irrisponsible, immiture, and stubborn young adults. It
is very difficult to get ahold of someone in the event of a major
problem. There are no benifits, and there are no pay raises.
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Lifestyle
You will be working 40+ hours a week as a system administrator for Site5. If
they feel that the department is running behind they will schedule all shifts to
stay extra hours on the fly giving no advanced notice. You will be scheduled for
weekend hours with only a few days notice as well. There is no vacation time or
"sick days" included with the position. You can request a day off in advance, or
call out sick and this is usually not a problem. However, you will not be paid
for missed time even though your pay is salary.
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Compensation
The base salary for this job is $3,000 US a month. There are no
bonuses, chance of raise, or benifits. You will also feel very
little job security working for this company unless you are
appointed a management position.
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Advice to Jobseekers
I would suggest that you find a employer that treats you well. The
web hosting market is a brutal one, and it will be difficult to
find one that makes you happy.
The clients, employers, and employees in this field are generally
miserable people due to the amount of stress that is placed on
them all by eachother. The small web hosting companies rarely run
smooth, and focus on keeping clients happy, and total disreguard
for the staff that keeps it running for them.
From what I have learned from working in this field over the past
5 years is that the majority of web hosting providers create their
own barriers and prevent themselves, their employees, and their
clients from being successful and/or happy. There are a handful of
wonderful web hosting employers out there, but they are very hard
to get into.
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