Job Responsibilities
Keeping the major billing application running by liaising with our
IT Service Provide to perform enhancement & defect resolution work
(2-3 hrs per day). Oversee a team of 12 business analysts who
document functional and business requirements for the IT team and
test all work before migration to the production environment (3-4
hrs per day). I also liaise with our in house I.T. team who
provide Help Desk and infrastructure support (1 hr per day).
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Job Requirements
Degree in a business or IT related discipline is required for this
role.
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Uppers
Dealing with the Service Provider and negotiating delivery dates is the most
enjoyable part of the job. Also working with my team on a day to day basis is
very enjoyable as they are a great bunch of people.
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Downers
Sometimes having to come down hard of the Service Provider is not
pleasant.
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Lifestyle
Around 7.5 hrs per day is required although sometimes more time is needed. Very
little weekend work except during major upgrades or testing our Disaster
Recovery plan.
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Compensation
Around $70k per annum. No bonuses or benefits other that
Superannuation of 9% of wages is paid by the employer.
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Advice to Jobseekers
You need to be good at analysing and documenting problems, dealing
with people and knowing when to be tough when it's required.
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